Reports: Showing which guest is connected to what host.
Hi. I am trying to generate a report of servers. I figured out the generation part but here is the rub, I have a bunch of virtual systems. I want the report to show which guests are associated with what host. I can see each of the guests associated with a host when I look at the servers, but for the life of me can't figure out how to make this happen. Any help you can give would be appreciated.
Custom Field update
Can I update the custom field directly with SQL? Are there any supported script samples of such? I'd like to link some custom fields to other DB's.
How to screen pop a list of faults for a user/site
Hi I want to know how to pass a set of search criteria to SDP via an interactive URL. This way, when a call arrives with my helpdesk team, the phone client an open a new browser tab and pass the caller name or the site name as part of the URL, so that SDP will show the list of the open jobs for that user/site. Eg. http://servicdeskplus:8080/WOListView.do?site=headoffice Im trying to do this as a workaround to the fact that SDP still doesnt have CTI!!! Cheers Dave
Where is 'Conversation(s) Yet To Respond Count'? (update 9040)
Hi team, I just installed the latest update version 9043, and checking the new features, can't find where is this: SDF-59095 : Conversation(s) Yet To Respond Count will be shown to technicians in Request List View Thank you, Reyna
Spanish traslation for Job Title
Hi, We want to change the requester field Job Title for Country (we import requesters from Active Directory) but when we try to change the Spanish traslation from Admin menu, we only change in some places in SDP (Requesters list, AD Import, ...) but it does not change in Requester Details when opening a request. It works fine for English traslation. Thanks in advance, Aritz,
Unable to Disable Default Request Templates
I've installed the latest updates to SDP and now the default request templates are showing, even though they are turned off in the Admin. Any thoughts?
WARNING :Site cannot be deleted as it is being used by a module
I have several sites i want to delete but i get the following error: WARNING :Site cannot be deleted as it is being used by a module' what can i do to delete and it assign it to a different site?
Dashboard: Request Summary filtering by groups
Dear ME team, I am about the feature request to make filtering by support groups for request summary on dashboard. This feature is important for realtime monitoring but absolutely useless, when you have different support teams - all managers see average statistical values as for Legal and IT departments. There is 4 SDF on roadmap since a long time (the first one was 34264) but it still unattended...
Scanning Domain
Hello, After I Scann my domain it only show the name of the machine, but do not bring any information about the computer. I,m using the cloud version of Service Desk. What could be the problem?
Template Categories
Hi how to hide the menu "Template Categories" in menu "Requests Catalog", to display only the templates queries without templates categories? thanks
Service Catalog is there anyway to easily replace one approver with another
Hi We have a lot of service catalog services approved by the same person. Is there any way to replace this person with another approver without going through each individual service item?
How I can manage when a day in the week the Help Desk finish the shift 3 hours early?
Due new changes in organization, now on Fridays employees left the company 3 hours early than the rest of the week. How I can manage this into Service Desk, in oder to not affect SLA? Thanks for your feedback. Gustavo
Change format and subject of emailed announcement
Is it possible to change the format and subject of an emailed announcement? Sometimes you want to send an important announcement and the subject line is just so BLAH!
SD+ performance question
Hi, Is it normal that the application performance decreases when running a custom report? V9036 MSSQL
Scan iPad into asset management
I'm having trouble figuring out how to scan an iPad. any tips?
CI login details - where/
Just started playing with ServiceDeskPlus and I am wondering what would be best place to keep CI login details? In this case it is Cisco Switch which has only one admin account and it's accessed by me only, but I am afraid I will forget login details.
Change Roles?
I'm trying to figure out how to pre-assign the custom change roles I've created to the change template I setup. I don't see a way to assign these through the template. Am I missing something here? I also don't see a way to assign users to the change roles. I'm really hoping the change module can work for us, but I'm having a really hard time getting this to flow the way I'd suspect it should. Thanks
Assets: Purchased vs Scanned Software
When byuing from Vendor we get: Windows 8.1 Professional RUS OLP When this software is installed on a PC and scanned by SD we get: Windows 8.1 Профессиональная how we can assign this license to this installation?
Tips and Tricks - Best Practices
We have been using ServiceDesk Plus since last August and our next phase of implentation is importing and maintaining our Assets/Softwares in ServiceDesk Plus. Is there a Tips and Trick/Best Practices document that is available for our company to use?
Associated site and group
Hi there, We use email to create new requests. Is it possible to assign all new requests to a site and the group? I can only see business rule to assign the group, but not the sate. Any suggestions?
Category per Local/Sites is possible?
It is possible to define category, sub-category and item per loca/site? For exemple: On Site Brasília/Brazil we have the following categories: - Hardware - Internet - Servers On Site Blumenau/Brazil we have: - ERP - CRM - PRM - SCM Thanks!
SDP - all HP printer identified as a generic "HP-printer"?
Hi There, We have several models of HP printers on our network, but whenever we scanned it (SNMP: public), it always identified as HP-Printer . I did changed them to a proper model name (example: HP LaserJet 400 MFP M425dn) but whenever it was scanned again, the model reverts back to HP-Printer . is there a way to prevent this from happening? At the moment I changed the scan credential on each of the asset to a non-existent SNMP name. Thank you for your advice.
Report time
Hello team Its posible create a report on the amount of time (minutes) between Created Time y Responded Date (first response) thank a lot
Reply to ticket, curser not starting at top of responce.
We just upgraded to 9.0 Build 9042. Now when we reply to a ticket the following happens in each browser. IE11 - The curser starts at the bottom of the email, not the top like it should. Chrome - The curser starts at the beginning to the "to" field. Firefox - The curser starts at the beginning to the "to" field. Has anyone else seen this? We are predominantly an IE 11 site and the people who use the help desk software DO NOT like the fact it now starts the curser at the bottom of the email. Jason
ServiceDesk Plus 9043 Released
Dear Users, SDP 9043 has been released and can be downloaded from the URL below , https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9043 SD-59100 : Field focus issue in reply and forward requests. SD-59106 : Rich Text area not accessible in some pages for the Arabic and Hebrew languages. SD-59120 : User group option invisible in the Add new announcement page. SD-59226 : Content missing in the Report an issue page. SD-59316 : Screenshot paste issue in IE 8,9,10.
Update Assigned User or asset automatically or via API
I would like to be able to have the assigned user of our assets (e.g. Windows Workstations) updated automatically. My thought was a login script that would call on the API or RestAPI to update the asset assignment to whoever is logging in at the time as our machines are sometimes shared or if a system is redistributed our technicians often do not go update the asset details in the servicedesk. I am having trouble constructing the HTTP Post URL that will update the assigned user for the current machine.
sending notification failed
hello i'm getting an error that it's not sending notification when i create a task as well as when i create a request so what can be the problem
Rendering Exception instead checkbox select in all menu
Hi, we have some problem after restoring database, in screenshot below we got that view in all menu program, also we made upgrade to version 9042, but situation not changed in adition we done restore and rebuild index on MS SQL side all operations were succsesful, also we launched reIndexData.bat theare was many exceptions but nothing happend again, could you help us what we can do, or which log file take information about this issue?
Feature Request - Email Commands remove from Description
Please have an option to strip the commands from the description when using email commands like you do to the subject line. It adds to the clutter and confusion for end users as they get email information about it.
Error using GET_REQUESTS operation (REST API)
Hi Support Team, I am using ManageEngine ServiceDesk Plus version 8.1.0 build 8123 and I am trying to connect via REST API to get a list of all requests and their details. I have tried all solutions found in this forum but I always get this response: <operation name="GET_REQUESTS"> <result> <status>Failed</status> <message>Error when performing - GET_REQUESTS - java.lang.Long</message> </result> </operation> These are my parameters: URL: http://<servername>/sdpapi/request/ Method: POST OPERATION_NAME:
Add request via api - requester
Hello! I want to add request using REST API (c# app). How to set requester field when I have SDP with AD authentication and I have for eg. 2 requesters with Name "John Doe"?
Be alerted by email of a deadline end of warranty
How to automatically emit an alert via email when assets (server , switches, router) have the date of the guarantee which mature within 3 months. Regards
Enable Active Directory Authentication to use multiple DCs?
How can I allow Active Directory Authentication for users accessing ServiceDesk Plus while the one DC that is configured in SD is being rebooted? We have multiple DCs, but I really don't want to manually change SD every time we apply updates to the DCs. SD seems to allow me to only provide ONE domain controller name. Ideas, thoughts greatly appreciated. Thanks.
Pass Through Authentication Issues
We have been testing pass through authentication on our development server. We had it working, but then the server lost its trust with the domain. We used the SetComputerPass.vbs script to set the password, then configured the Pass Through within SD+ and it worked great. The server lost its trust with the domain a few days later. We had to login as local admin and use "netdom resetpwd" on the development server (Windows Server 2008) to re-establish the trust, and now the pass through authentication
Request Link customize
Hi, I tried to find similar link to my problem but wasn't that lucky :) Is there a way I can customize request link inside of the request? For instance, when request is created and technician recives email, there is a request link at bottom, but instead of giving the link I created, it gives link of the server name where software is installed, link http://server/workroder... instead of http://helpdesk/workorder... I don't want technicians or requester to recive emails and to know on which server
AdventNetServiceDesk have state FAILED after procedure changedbserver
We have problem after procedure "changedbserver" from MS SQL to another MS SQL, when we launch command run service AdventNetServiceDesk have state [FAILED]. We revert previous configuration but this service again have state failed. Than we trying restore data from backup, which was created before all changes, procedure restore finished successful, but service again failed to start. The log file serverout0.log contain this information [com.adventnet.workengine.scheduler.internal.RefreshController]|[INFO]|[16]|:
Unable to reset Task "Actual End"
Hi, there is a possible bug in SDP (9042). Within the requests and project module if you enter a "actual end" you are not afterwards able to reset it to "-". The only option is to set it to a different date. Please find attached screenshot. Can please assist how to fix this or prioritise this if this is a actual bug? Cheers, Per
Admin cannot see ticets
Cannot figure it out and have checked all possible items. Can bring it up if I have ticket number, but when I put Requestor it will not show up. Help!!!
SDP - approve request via email?
Hi there, Sometimes someone put in a request that needs approval from others. We normally do it through: in the request view, Actions > Submit for approval send it to the person for approval that person will then click the approval link and login then approve/deny My question is, can that person do the accept/deny the request via email reply? Most of them are always busy/on the move and don't have time to type in the username/password on the mobile phone at any time. Thank you.
Wrong Sites
I have an issue with the service desk. When a new request arrives it sets the wrong site for the requester. I checked the requester info and everything seems fine. Any help? [Sorry for my bad english]
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