WMI scanning "Least Privileges" service account question
We are setting up WMI scanning but due to the sensitive nature of our business and the amount of servers we cannot grant a service account admin access nor load a client on all of our windows boxes. We are playing around with the security level and have asked support multiple times but they link me to to same "generic useless" page on granting the account admin access or tell me to load the client on the machines. Does anyone know what the "least privileges" settings might be for a AD user account
AD related Question!!
Hi all, I appreciate your previous support, and i am here again with new question that i faced on SDP. So on a test environment, I’ve imported requesters from AD. By default the “Requesters Allowed to view” is set to “Show all their own request”. I need to change this to “Show all their site requests” but doing this manually for all requesters imported from AD is difficult and time taking. Is there any way this can be done automatically? Thank you guys for your time.
Problems in creating incidents.
Hi fellas! After upgrading the version of ServiceDesk Plus to the 9229 version, I noticed a strange behavior in the creation of incidents: By clicking "Add request", if during the loading of the page I click again, two different incidents will be created. If I click 10 times, 10 new incidents will be created. I'm not sure if this behavior occurs in earlier versions. Anyone going through this?
Notifying users when requests are not approved.
Hi Good day. Is there a way to let users know that their request was not approved automatically? when a request is not approved only the technician associated is notified.
A Form & Field webinar.
I really want to use the Form & Field portion for my organization but I have no knowledge of scripting. It seems like Form and Field is quite heavy in the scripting. It would be nice to have a webinar created that we can attend that gives some examples of how Form and Field is used. What is the process that goes into creating a good Form and Field template. How do you create these templates. Some general best practices. If I have missed this webinar I would love a link to the replay. Thanks.
generate passwords for users
HiPortal generates the password is the same as the mailbox. It can be fixed?e as a mail yaschik.Eto to fix it?
Change the installation to a non site based
I know it may be a challenge, but I’m wondering if there is a way or work around through some queries or whatever to change our current site based SDP to non-site based? the sites were created accidentally while importing the users details from Active Directory, and SD confided each "physicalDeliveryOfficeName" as a new site. Can I go back to Non-site based installation and delete all these created sites? Many Thanks
Purchase orders
Before the introduction of the purchase request and the redesign of the PO module, it was possible to search all PO's for the product. Now that functionality appears to be missing. Is there any plans to bring it back. Example: I would like to put windows server 2012 in a search box and see all po's listed where that product was purchased.
Purchase Search
Hi, Before several updates searching purchase orders was very good. I almost could find any purchase order I was looking for. But after the new Purchase module update searching is dramatic. For example I have a purchase order for a iPhone which is for the requester “Sarina” in the comment field I type in why the purchase is made and for which person the items are like Below: So after a couple of months I want to search for a purchase which is for “Sarina” Normally I was able to search in the
failed update ppm from 9100 - 9121
Hi I urgently need some help in getting my SDP FIXED. i tried to update to 9121 - i did a full back up before hand but i dont see anything on the full back up folder just a file list and some screenshots zip files how do i revert back to the previous version?
update to built 9049
Good Day, I have Manage Enginr Service Desk plus installed. Version 9.0 Bulit 9041. I want to update that version. I found that article https://www.manageengine.com/products/service-desk/migration-sequence.html I am downloading service pack to built 9049. When i try to install i receive error occured and white screen in update manager error dialog
OpenLDAP authentication problem
Hello everybody. I'm evaluating the product. I have a fresh installation, immediately upgraded to the latest service pack 9.2 Build 9230. I'm able to connect to our OpenLDAP server and to import in SDplus the users; I find them as Requesters. Unfortunately, there's no way to log in SDplus using the OpenLDAP Credentials. Of course, the LDAP authentication is enabled. If I transform a requester in technician, nothing changes: there's no way to log in SDplus using the OpenLDAP Credentials. Since I'm
Change DB from PGSQL to MYSQL
Dear Support, I have already install ServiceDesk Plus 9.0 under CentOS environment, and want to use MYSQL instead of PGSQL for the database I have already follow the installation guide which run 'changeDBServer.sh' to change the DB connection But it show the following warning WARNING : Base table or view not found, message from server: "Table 'servicedesk.GlobalConfig' doesn't exist" Is there have any script file which can create the DB table under MYSQL such as "initPgsql.sh"? Could you advise
Scheduled Reports | HELP!
Hey All, I am looking for a way to view and disable all scheduled reports administratively. Is there a way to do this from the website? Or does it have to be done via DB Querey. If it is Query, what is it? We are running 9.2 9226. Thanks! Jeff Day
[SOLVED] What are valid characters in SDP passwords?
I've been unable to USE my password with same characters as my AD password bacause "~" character seems to be invalid in SDP password (no problem with AD account at all; we use local authentication in SDP). SDP allowed me to change my password but then i was unable to login. I realised that old password is still valid. No sign of error message at all. We have special characters in our domain password policy - seems that SDP is not compatible. Maciej, SDP admin since 7.0
SSO and click through links in email
We are using AD integration and SSO so that we do not have to log in to the help desk. The issue we have is that the emails about ticket updates status etc have a link to click through to the call: Click for details : http://servicedesk/WorkOrder.do?woMode=viewWO&woID=24203 If you do not have any other instances of servicedesk open then you end up on the dashboard page (presumably after a successful login) not at the advertised ticket page. If you have a window open and active in the servicedesk
Help to change SLA violated query
How I change this code, to add date (week or month)? SELECT ti.FIRST_NAME "Technician", count(wo.WORKORDERID) "Total Request",count(case when std.ISPENDING='0' THEN 1 ELSE NULL END) "Completed Requests" , count(case when (std.ISPENDING='0' AND wos.ISOVERDUE='1') THEN 1 ELSE NULL END) "SLA violated", count(case when (std.ISPENDING='0' AND wos.ISOVERDUE='0') THEN 1 ELSE NULL END) "SLA not violated" ,case when count(case when std.ISPENDING='0' THEN 1 ELSE NULL END) =0 THEN NULL ELSE count(case when
Projects Schedule end date format
Hello, How can I: 1. Format the "Schedule end" date to show as MM/DD/YY 2. Order records by "Schedule end" date (Newest to Oldest) 3. Group records by "Project Title" 2. Add a link to "Request ID" to allow direct access to that incident from that report We use Service Desk Plus Build 9111 / MS SQL DB The current query for this report is: SELECT projectdet.TITLE "Project Title", longtodate(projectdet.SCHEDULEDENDTIME) "Schedule end", wo.WORKORDERID "Request ID", wo.TITLE "Subject", aau.FIRST_NAME
Global View does not show all Tickets
Hi there, We realized a very important issue for our Service Desk Teamleaders: in the Global View, only Incidents with status "Open" and "On Hold" are being displayed per Technician. However, we do have several custom Status in the categories "In Progress" and "Completed". We request, that in the Global View, also all Custom Status are being considered to display the total amount of assigned Tickets. Because today this makes some confusion, as Teamleaders think their Technicians have less Tickets
Webinar: Field & Form Rules | 10th November
A request or change template in ServiceDesk Plus plays a significant role in collecting accurate information and creating valuable user experience. With field and form rules, you can create dynamic forms by defining custom rules during form load, field change and form submit right on the GUI which enables you to: Avoid cluttered request templates that overwhelm users Reduce the number of templates required for similar type of requests Avoid invalid/inaccurate field entries Reduce the time required
Startup service failed when change OS date
Dear All, My ManageEngine ServiceDesk Plus version is 9.2 Build 9227 install on Windows server 2008. Due to the Operating System current date setting was wrong, I have to change OS date and time setting back to one day, such as aleter the date '2016/10/24' to '2016/10/23'. After that I restart the whole OS but SDP startup failed, error log detailed as 'Inconsistent change detected in date settings error code 527'. If I change the date to original setting, that means still set to the wrong date, I
Request Closing - on set weekly schedule
Hi all I would like to schedule the request closing to a set weekly schedule so that at 6 pm Friday all resolved requests are set to closed rather than setting to close after a number of business days. I have seen this set in the past but completely forgotten how it was configured. Thanks
SLA Report with Time between raise and approval
Hi all, I need a report with the following info for a specific service request: - all the people involved: - requester - approver - technician - SLA involved - time between raise and approval - time between approval and assigning - time between assigning and resolved state Is this possible? ServiceDesk 8217 MSSQL Regards.
Service Request additional fields in reports, is it available?
I've created additional fields in both Incidents and in Service Catalog. When I create a custom report, and filter on Incidents, I can see the Incident additional fields. When I filter on Service Requests, the Service Catalog additional fields do not display. How can I display the Service Catalog additional fields in Reports? Or am I going to have to only use Incidents for Service Request functionality if I need to depend on additional fields?
Password reset self-user through the portal?
Hello friends. Can not understand. The user can recover your password?
'Add to Dashboard' button disappeared after upgrade from 9212 to 9229
Hi Expert, Recently we upgraded the SDP from 9212 to 9229 in our testing server. After comparing the production and testing system, it's found that the button of 'Add to Dashboard' in Reports disappeared. The following screenshot comes from the production system (9212) and you could see that button is there. But in the testing system (9229) that button disappears in the same report. Your guide is appreciated. Regards Oliver
the ME SDP integration with advanced analytics does it really work?
i have been trying making work for days, logged ticket with ME Support, but they couldn't figure it out either!!! is ther any one who did realy make it work, kindly share your experience and your feedback regarding the reports from advanced analytics? is it worth it ... for the record i tried the advanced analytics on premises, works fine however the generation reports, dashboard, ... are meaningless. well at least in my organization!
unauthorized access to restricted url /SLADef.do
Hi, when trying to enter Service Level Agreements in the admin menu, i get the error above in the subject field. Anyone know how that is? Best regards Thomas
$Department is not working correctly, when I select it to add it to an email notice template, it comes up as $UDF_CHAR9 instead.
$Department is not working correctly, when I select it to add it to an email notice template, it comes up as $UDF_CHAR9 instead. Neither seem to pull the department that the ticket is set to. version 9226 - MSSQL
Specialist can change the visibility of applications for users
Hello Specialist can change the visibility of applications for users.users should not see the problem of other users and experts should not be able to change the settings. Now you can do it when you choose the owner of the problem. is this possible? Another question. Automatically insert your email in the field "E-mail Id (s) To Notify" - can not configure Thank you!
SSO Not working
Hello All, I've had this issue in the past and forgot how to correct it with the scripts...... Our SSO has stopped working and we most likely need to reset the computer password. I have the two VBS scripts but I'm unsure of how to run them. I get a bunch of popups when I run the scripts that suggest I am not putting in the script command line arguments. Thanks!
More Flexibility to Re-Open rules on Requester Reply
I'd like to have requester replies automatically reopen a ticket for a select period of time, but if the ticket is old enough start to open a new ticket. I understand this is currently available in Self-Service Portal Settings: When the requester replies through E-mail / Portal to the closed requests. Perform the following: Reopen the same request within 12345678910 days from closed time. Else, create as a new request. However I only get to choose up from 1-10 days. We're looking at a time period
System time in Service Desk does not match Server time, method of timestamping unclear
I see nowhere to configure the time showing in the top right of the service desk interface. It is not showing server time either. Server time is correct per our technical group, but the SD interface time is one hour off (perhaps due to recent change from/to daylight savings). I would expect that the setting of the timezone on the Site entity should govern all requesters and technicians from that site, I have not yet been able to test a requester account to verify on that side but clearly this is
Task
Whats the difference between Mark\ Assign on a task?
Email to Notify Field- Update via Powershell/API
I have a powershell script that makes an API update via post to update ticket fields. For some reason I can't seem to update the "Email(s) to Notify" field via the API It looks like the name for this field is "emailcc" according to the API Documentation; however, when I attempt to update the request and add an email address to this field it doesn't seem to work, even though I can update other fields with the same script. Anything I need to do differently to change this field?
ServiceDesk Plus Android app 3.0 Released
Dear User, ServiceDesk Plus Android app 3.0 has been Released. Please find the play store link below, https://play.google.com/store/apps/details?id=com.manageengine.sdp Features included in 3.0 are: 1. Tasks feature supported from build version 9203 & above. 2. Support to add, edit, view & delete tasks. 3. Add work log & attachment support for tasks. 4. Option to include start time, end time & non-operational hours in work log. 5. Consider as first response dialog shown while adding notes &
API & Attachments Summary
Hello! How i can get all attachments in request? I found this in https://intranet.wiki.zoho.com/MSP-SDP/XML-based-Rest-API.html But it not work :( I play around http://localhost:8080/sdpapi/request/<ID>/attachments/?OPERATION_NAME=GET&TECHNICIAN_KEY=XXXXX-XXX-XXXXX-XXXX but operation name "GET/GET_ATTACHMENTS/GET_ALL/etc" is incorrect. Without OPERATION_NAME and TECHNICIAN_KEY this does not work too. I need save all attachments from request - how i can do it? :(
Closed a ticket by mistake.
I closed a ticket by mistake, how do I reopen it?
Retention
Is there a default length of time that information is retained in service desk? say i want to look at a ticket that was placed in service desk 3 years ago, is that readily available?
A specialist who can create customer
Hi Friends. I want to create a user who will be able to create customers only. Is that possible?
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