We are using AD integration and SSO so that we do not have to log in to the help desk. The issue we have is that the emails about ticket updates status etc have a link to click through to the call:

Click for details : http://servicedesk/WorkOrder.do?woMode=viewWO&woID=24203

If you do not have any other instances of servicedesk open then you end up on the dashboard page (presumably after a successful login) not at the advertised ticket page.

If you have a window open and active in the servicedesk the links in the email work as expected and you are taken to the appropriate ticket page.

Is there any workaround for this?