SLA Report with Time between raise and approval
Hi all,
I need a report with the following info for a specific service request:
- all the people involved:
- requester
- approver
- approver
- technician
- SLA involved
- time between raise and approval
- time between approval and assigning
- time between assigning and resolved state
Is this possible?
ServiceDesk 8217 MSSQL
Regards.