Hi there,

 

We realized a very important issue for our Service Desk Teamleaders: in the Global View, only Incidents with status "Open" and "On Hold" are being displayed per Technician.

 

However, we do have several custom Status in the categories "In Progress" and "Completed".

 

We request, that in the Global View, also all Custom Status are being considered to display the total amount of assigned Tickets. Because today this makes some confusion, as Teamleaders think their Technicians have less Tickets assigned as they actually have.

 

Thank you for adressing this with priority.

 

Regards,

Oliver