Convert assigned time to date / time
Hi i would like to convert the following 1435092529026 in to date / time. What would be the formula to convert Thanks Microsoft SQL 2012 Service desk plus build Your Version: 11.1 Build 11118
Authorization Warning : on accessing view solution from Self Service Portal
If you happened to come across situations, where users are unable to access "I am looking for a Solution" from their Self Service Portal, even though they have access to the solutions tab. Then this article is for you. Behavior Change: 11118 SD-89683: If any custom widget is configured with the '/SolutionsHome.do' URL, then the operation param '/SolutionsHome.do?action=view' must be included in the URL, or else an error message mentioning "you are not authorized" will be thrown. Solution: (Applicable
[Term of the Day]:Unified Threat Management
Term of the Day “Unified Threat Management” Definition — What is UTM and its benefits? Unified threat management (UTM) is an information security term that refers to a single security solution, and usually, a single security appliance, that provides multiple security functions at a single point on the network and protects the users from a blend of sophisticated cyber threats. The all-in-one solution will make your IT security much simpler, more unified, and easier to manage. A UTM appliance
[SD-79491,SD-78846] Job Execution Failure - Common Notification Job Executor
Greetings, Since upgrading from 9426 to 10016, the error log is receiving lots of the following error in the JOB_SCHEDULER module, Sub Module: CommonNotificationJobExecutor... System Log details: System Log Message: JobExecutionFailure: jobId:1265542; ErrorMessage: java.util.concurrent.ExecutionException: java.lang.NullPointerException; JobInfoObject: {"errorInfo":[null],"jobId":[1265542],"jobInput":["{}"],"executorClass":["com.manageengine.servicedesk.jobexecutors.CommonNotificationJobExecutor"],"moduleName":["COMMON_ACTIONS_NOTIFICATION_JOB"],"jobInputObjectStore":["com.manageengine.jobscheduler.JobInputObjectStore@621d918d"]}
FYI: Fixing Requester Self-Service Portal Home Screen URLs
Attached screenshots for reference. The View Solutions button in my requester's home screen inexplicably lost a part of it's URL (?action=view) and was returning a "You are not authorized to view this page" for all requesters and technicians who followed the URL due to this. The ticket I had open with support was elapsing 16 days with no progress, and I quite by mistake stumbled upon the fix: Clicking Theme -> Edit gives you this code editor. (you get to this screen though Admin -> General -> Self
[Term of the Day]: Endpoint Protection
Term of the Day "Endpoint Protection" Definition — What is Endpoint Protection and why is it crucial today? Endpoint protection is a term often used interchangeably with endpoint security. It refers to the approach of protecting an endpoint business network when accessed by remote devices like smartphones, laptops, tablets or other wireless devices. Every device which can connect to a network poses considerable danger. As these devices are placed outside of the corporate firewall on the edge
[DidYouKnow-42] Why your apps need Short Session Timeout
Keeping your applications secure and data protected is a growing concern in today’s era. Security compliance is of the utmost importance across all organizations and failure to do the same might lead to data loss and business risk. As an enterprise organization that is particular about compliance and security, you might want to ensure the security of your data by implementing a strict session inactivity timeout limit. Also, the Session timeout plays a significant role in managing the system resources
[SD-82344] SDP & SCCM Integration
Hi, I'm trying to integrate our SCCM with SDP. We are running SDP 10508 & SCCM CB. The issue I have is our SCCM DateBase is not on the default instance. I've tried adding it in via Admin >> Discover >> SCCM Integration then filling in the fields. The user guide has no information about instances. However I can not get it to connect no matter the config I put in. eg Hostname: ServerName\InstanceName DataBase Name: SCCMDB or HostName: ServerName DataBase: InstanceName\SCCMDB I've triple checked
Script in iOS and Android not working
Hello, I have a problem with the iOS and Android app, I have a script running in my templates that autofills some data in the request. The script that I am using is below: --> START SCRIPT <-- var fafr_key = "WorkOrder_Fields_UDF_CHAR3"; var api_key = "udf_sline_1"; var additionalFieldValue=$CS.getValue("REQUESTER.user_udf_fields."+api_key); $CS.setValue(fafr_key,additionalFieldValue); --> END SCRIPT <-- The script runs on "Changing of a Field" when the requester is filled. I use this script for
Automatic 48 Hour Hold
Is there a way that a ticket can be placed on a 48 Hour hold then automatically resolve out on resolution? For example, I go to resolution, enter my resolution and select say 48 hour hold from the status. Then in 48 hours if all is well and there is no response to the contrary from the requester, the status goes to resolved and we are done. This would give the requester 48 hours to test without the need to reopen the ticket after it's been resolved. I know I can do this manually by going in, setting
Assets management
We are using service desk plus and for asset management it fails to scan the machines connected to our network. It ends up with the following errors, 1. Credentials is not configured 2. General failure while performing the operation 3. Connection to the RPC server in the workstation failed 4. Failed to communicate the Agent. We have configured the credentials, the port 9000 is enabled, at times it does scan at times it will fail. Need suggestion and help in regards to this ASAP.
configuring sms sending
Hello , I would like to know which protocol is supported by Service desk plus for configuring sms sending Att
Issue with incident requests loading for requestors
We currently have 50+ incident requests templates within our business that work perfectly fine. However, there have been a few that i have created that just wont load for staff (either an error message appears, or the page just doesnt load. Has anyone experienced this?
How to Display Integrated Menus to Another Helpdesk Instance?
Hi, We're currently evaluating the ServiceDesk Plus Pro and we just noticed that after we created new Helpdesk Instance, the integration menus such as Desktop Central, MDM, ADManager Plus are not visible in new Helpdesk Instance. Any idea where to set this?
Problem in Duplicating a Request
hi everybody When I want to duplicate a request, Description of the request will repeat Continuously in duplicated request. 3 times or 4 times!! My Servicedesk Build number: 11116 DB : SQL Server here is some snapshots in attachments Best Regards...
IT asset, non-IT asset
hello i have two printers, one of them is IP printer and other is non-IP printer i want to add them to servicedesk plus, in SDP we have one product type as printer and it is an IT asset My question is what is the best practice in this case?
different login form for admins and users
One of the security features of web applications according to OWASP, There is a different login form for admins and users. How to create two separate login forms in the servicedesk plus?
Apply Business Rules to current requests
Is there a way to apply Business Rules to requests that already exist? The options are only for when a request is edited or created, but I think it would make a lot of sense if you could apply for existing open or closed tickets. The same way Outlook Rules can run and apply on emails.
Push notification need to live internet connection in SDP Server
Hi, I have question for get push notification in SDP mobile app. I active this feature on SDP and install app on my Android mobile device. When I disconnect internet from SDP server, push notification doesn't send to my mobile and when I connect internet to SDP server, I get push notification. Does this feature an live internet connection on SDP server? Thanks for helping
Push Notifications in Android App
Hi, Push notification in Service Desk Plus Android App is not working even though my application is upgraded. My SDP Version : 11121 My Android App Version : 5.2.4
Remove First Response requirement
Hi, Is there a way where we can remove the "First Response" requirement upon acceptance of Ticket? We would want to lessen the steps needed to complete the Ticket Acceptance. My idea is to have it automated. Send the response to the Ticket requestor upon Ticket Acceptance instead of crafting an email or sending a template or putting a note that adds another step. We would want to implement LEAN on this and remove another step. Thanks!
[Term of the Day]:Search Engine Marketing
Term of the Day “Search Engine Marketing” Definition — What is SEM? Search Engine Marketing or SEM (also known as Search Marketing) is the practice of gaining traffic and visibility from search engine results pages, using both paid and unpaid efforts. Traditional SEM is made up of two processes: “organic” search engine optimization (SEO) and pay-per-click advertising (PPC). SEM was an umbrella term that incorporated search engine optimization (SEO) and paid search. Over time, the definition
Bad Request Error
Using Postman, I added the TECHNICIAN_KEY to the header and got the following error: "response_status": { "status_code": 4000, "messages": [ { "status_code": 401, "type": "failed", "message": "V3API restricted for Path:/api/v3/requests Method:POST" } ], "status": "failed" } Is this a permissions error?
[Term of the Day]: Backdoor
Term of the Day "Backdoor" Definition — What is a Backdoor in Computing? In layman's terms, a backdoor is normally a door that is obscured from the general public. It is not normally used as an active passage in the everyday working of things. Imagine you're a burglar casing a house for a potential robbery. You see a "Protected by…" security sign staked in the front lawn and Ring doorbell camera. Being the crafty cat burglar that you are, you hop the fence leading to the back of the house. You
Service Hours
Hi, Currently, we are not able to set the Service Hours: Monday 5AM - Saturday 7AM. Our Server Team is on a 24/5 shift only and not on 24/7. How can this service hours be set? Thanks!
Can the Recent Items button be made more accessible?
The Recent Items button is at the top of the page. If I've scrolled down a long request, I have to scroll to the top to access it. Can it be duplicated on the request toolbar? There's already a Back To List View button on it. A "previously viewed request" button there would be handy too, if one is swapping between two requests.
Additional Fields on ESM Instances
Hi, As I saw in this forum, it's possible to change globalconfig table to grow the initial limit from 50/90 UDF fields to 200. Are these UDF fields common to all ESM instances or can each one have up to 200? Thanks, Pedro
Field and forms rules - Incident template
Hi! I'm creating a new incident template and wondering if it is possible to create a rule if the field Date/Time is less than 5 days ahead you will get a prompt saying "You cannot submit a change that is less than 5 days ahead, please call ServiceDesk....". You will also not be able to submit the request. /Marcus
Log of attachment access
Hi there, Is there a log of activities within a request, especially open/download of attachment? Thanks!
[Community Digest] ServiceDesk Plus - August 2020
Here is your ServiceDesk Plus Monthly Summary for August 2020! Service Packs: A total of three service packs (11123,11124,11125) with numerous features and issue fixes have been released. Please refer to our ReadME article for complete details. Behavior Changes introduced with these service packs: When a technician whose login is disabled is re-imported via Active Directory, the login permissions will remain disabled. The default custom view for requests is now set to 'My Pending Requests' for requester
change passwords
Hello in servicedesk plus we can change passwords of users, is it possible to apply the changed password in active directory?
Upgrade windows server standard 2016 to 2019
good morning dear, I have a question, my team uses the service desk plus with the windows server 2016 standard and the SQL server interprise 2016 database We intend to migrate the server to windows server 2019 standard we would like to know if the SQL server database interprise 2016 will be compatible. Thank you. Att
Enable faster update of "percent complete" in Tasks view
Hello, it would be very useful for our technicians if they could quickly update their percent complete from the main list (show below) rather than having to go into each task and update the percentage there. Another suggestion: it would be very useful if we could see the title of the associated entity that the task belongs to. Currently, technicians have to go into each task to see that information. Having a column on the main list (below) would be a nice efficiency.
How to consider system notification as first response
Hi, I define new Request Life Cycle and send notification by click on transition. Now I want to consider system notification as first response. What should I do? Do you have any option for my need? Thanks for helping
Field and Form Rules scripts
Is there any "good" documentation on building and writing scripts for the field and form rules? There are a few examples but it's hard to build scripts if I cannot find a list of field variables, or command states, or proper coding techniques. It seems this a an amazingly powerful tool but would be even more powerful with a little documentation. Can someone point me in the right direction for something?
How to work "Allow Automatic Generation of API Key"
Hi, We configured "Allow Automatic Generation of API Key" in SDP to automatic login with SDP mobile app by all users, but error me and need to generate API Key. I need to access SDP by mobile app without generate API Key one by one. What should I do? I attched my configuration and error. SDP version: 11.1.15 DB: MS SQL Thanks for helping
Part 2: Recovery Time Objective - Plan of Action
In our previous post, Part 1: Recovery Time Objective - Plan of Action, we saw why RTO is important and various factors around it. And as promised, we will explore some of the common methods of recovery used by our users for our application. These methods have their own up and downs. In fact, there are methods that we specially recommend because they are designed by us. And we consider them complete-and-viable solution for recovery. Every other methods are simply workarounds for quicker or ease of
Part 1: Recovery Time Objective - Plan of Action
We recently saw why RTO, Recovery Time Objective is an important factor for running a profitable business. Let us now explore some of the best practices related to it with the ServiceDesk Plus’s perspective candidly. The Why, behind Recovery Time Objective: There are two important factors that we will have to consider in this case: Allowed Downtime/Affordable Downtime before the systems when can be bought online and Recovery Time - The time is taken to bring systems back online realistically. Strategically
[Term of the Day]: Progressive Web App
Term of the Day “Progressive Web App” Definition — What is PWA? A PWA is a web app that uses modern web capabilities to deliver an app-like experience to users. It's built from the web technologies we all know like HTML, CSS, and JavaScript, but with a feel and functionality that rivals an actual native app. PWAs run in the browser, so there's no need to download the app from the Google Play Store or iOS App Store. Twitter is one good example of a progressive web application. When you access
FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Authentication Failed
hello I have this problem email FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Authentication Failed using the given username and password. - The Telnet responds to the server and port - The passworld and email configuracion is OK
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