Display issues after updating Google Chrome to version 91
After update Google Chrome to version 91, this problem apeared:
send email
Good day! From the application, you must send a letter not to the author of the application. After entering the recipient's address and pressing the Send button, the button becomes inactive and the letter is not sent.
[SD-94922] Can't send emails after 11203 update
Hi, I have an issue since 11203 update. I updated from 11139 to 11203 and now, we can't send emails from the app. On reply screen, we click on "Send" button but the app remains stucked there. On serverout0.txt I can see the following error but I can't
"Pass-through" Authentication + 2FA
As I understand it 2fa is now required for all users and if I enable 2fa "Pass-through" Authentication stops working as intended. My intention for "Pass-through" Authentication was to allow internal users and techs to seamlessly access our support desk
Request status on Task Closure
Hello, Is there a setting somewhen I've missed where I can stop the Request being set to Resolved when the Task is closed? Many thanks, Lisa
Auto Response on a reply to a closed ticket
Hi, Is it possible for SDP to autorespond to any Requesters who respond to a closed ticket saying something along the lines of "This ticket has already been closed. Your response will not be monitored. Please open a new ticket for assistance" Regards,
Header Icon
Today, the layout of the header icons is suddenly messed up I restarted the service but the problem still exists Why did this happen? In which css should I modify it?
How to get the details entered as report in the Checklist associated to the Request .
Checklists are created added to the request template, How to get the details entered in the checklist field
Where to find API logs?
Hello, I'm looking for a way to debug API GET/POST requests made to SDP from external scripts. What log files should I be looking at? I've been exploring the logs folder to no avail. Thanks, Filipe
Custom Function - Final Approval Notification
I've added a custom function that worked in testing. The goal is for it to send out an email notification to a target email ONLY when the final approval on a form is attained. I do not want notifications on the initial approval actions. Final only. But
Scheduled report runs once and then sops until service is restarted
We are using the ScheduledReport.py script to send e-mail with Pending reqiests to each technician. This has recently (ca 3 months ago) stopped working. It works once after the service is restrated and then would no longer work unless the server is restarted.
[Term of the Day]: Traceroute
Term of the Day "Traceroute" What is Traceroute? Traceroute, also known as Tracert is a network utility tool that is used to diagnose problems on a network path. It shows the route over the network between two systems and IP addresses. Traceroute
SD+ - Migration aborted due to duplicate data.
Hi, we are running SD+ 11.0 Build 11009. When upgrading with ManageEngine_ServiceDesk_Plus_11_0_0_SP-1_0_0_Windows, we immediately see a warning Patch cannot be applied as duplicate entries are found when altering database tables. Refer logs for more
Can we add automation to apply tags to requests?
We are running SDP 11.2 and are using tags to help report on requests in our different support groups. I am wondering if it's possible to apply automation in order to automatically apply tags based on business rules. For example, if a request comes
Can you add tags to a new template?
Is it possible to add a tag to a newly created template to search based on certain criteria?
Request Question Data in API for opening a child ticket
Hello, I'm new to working with the API so this may be a basic question. So I have been working on a Request custom function that will open a child request based on when a parent request is closed. I have been able to make this work but what I would
[Term of the Day]: Pseudocode
Term of the Day “Pseudocode” Definition — What is a Pseudocode? The term Pseudocode is an informal high-level description of the operating principle of a computer program or other algorithm. It uses the structural conventions of a normal programming
[DidYouKnow-46] Combine your user survey with request closure notification
During our interaction with our customers, one of the constant feedback we used to get is the possibility of including the user survey in the request closure notification. Assume a requester receives a notification upon resolving the request so that the
Moved Manage Engine ServiceDeskPlus installation to a different drive, now images are broken
Hi We moved our ServiceDesk Plus installation to a different drive to accomodate its continued growth, but we've found that all the images in our Solutions are showing as broken links. Is there a way that we can fix this without moving data back?
upgrade test
i m using 9.4 built, but i want to upgrade it to latest version. before i update it, i want to test it to a new server. i dont want to shut down my server in production. is it possiable?
After 11.2 update, business rule no longer automatically closing tickets
We had a business rule set up that automatically applies an incident template and closes tickets. It not longer auto closes the tickets after the 11.2. update. Please help! SmallBestOriginalRemove
Software Custom Report
Dear Team , we are looking to generate a report with below details , with ability to filter with software name Software name User Asset name service tag License name License Key PO number Department Division Asset site name @Database Name = Microsoft
How to mandate some field for approver in each stage in CHANGE workflow
Hi, I have a major change workflow in my org. In my workflow, every approver in own stage should be fill some field and approve stage for move to next stage. As matter of fact, I want to mandatory some fields to be fill-in before closing some stage of
HTML in email templates
Hi, Just wondering how/if I can edit the html of the email templates directly? I cant seem to get any html code to work in the default editor and I was wondering if there is somewhere else i should be editing the template? Thanks, Kyle
Change Management CAB Approval Levels
In the recent upgrade to 11203 the workflow editor in Change Management changed a lot. Where do we go to modify the settings regarding approval levels for CABs? We have multiple levels configured on a workflow and now we can't find the setting to modify
Changing CAB recommendation
Hello, When we move to the Approval stage of a Change, it automatically adds a CAB and emails them approvals. Is there a way to change the behavior to manually add a CAB rather than automatically? Thank you, Kevin
[Tips & Tricks] Recommended Template
Recommend template feature was released in 11138 builds of ServiceDesk Plus. When a requester creates a request using the default request template or an inappropriate template, technicians can manually trigger an email recommending the appropriate template
SAML Single Sign-On with URL Rewrites
Good afternoon, My organization recently purchased a ME ServiceDeskPlus on-premise license and I had the task of setting it up. Since we're running multiple ManageEngine services on the same server, I utilized IIS Reverse Proxy URL Rewrites to redirect incoming HTTPS traffic over 443 to the default ports of our various services. In this case: https://servicedesk.company.com:443 rewrites to http://localhost:8080 to get to ServiceDesk. That all functions perfectly fine, however things seem to get weird
[Term of the Day]: Digital Footprint
Term of the Day "Digital Footprint" What is Digital Footprint? A digital footprint, sometimes called a digital dossier refers to the data traces we knowingly or unknowingly leave behind each time we access the internet or other electronic devices.
Change request status when timer starts
Hi everybody! there is a way to set a rule that changes the status of the request when the technician starts the timer. Thanks!
[SDF-58292] Request View for Managers
Hello, Is there anything the roadmap to allow managers to view requests logged by users listed as reporting to them? There is functionality to allow certain users access to view all requests logged by department user, wanted to know if there were any
Change Management Query Not Working Please do the needful
SELECT "chdt"."CHANGEID" AS "Change ID", "chdt"."TITLE" AS "Title", longtodate("chdt"."CREATEDTIME") AS "Created Time",longtodate( "chdt"."SCHEDULEDSTARTTIME") AS "Scheduled Start Time", longtodate("chdt"."SCHEDULEDENDTIME") AS "Scheduled End", longtodate("chdt"."COMPLETEDTIME")
When will "Site" be a selectable field in "Field and Form Rules" ?
Hello - When will "Site" be a selectable field in "Field and Form Rules"? The free text field now is very cimbersome and makes updating very time consuming. Can you provide an ETA?
Asset Export / Removal
Our organization has decided to move to a different platform to manage IT and other asset types. Is there a known process to successfully remove all assets, agents, and relationships from ServiceDesk Plus?
How I can hide warning?
After install 11205 build I have next warning on the screen: But all this settings no possible for me. How I can hide warning without any settings ("Enable Force password reset at first login" etc)?
Custom Trigger Not Firing on Edit
I have created a custom trigger and set it to run "When a Request is created and edited" and when a ticket is created, runs without issue. But if I edit the ticket (change a drop-down or edit the description) nothing happens. The history page shows
[Term of the Day]: System Hardening
Term of the Day “System Hardening” Definition — What is a System Hardening? The term System Hardening is the practice of securing a system connected to the network by reducing its attack surface. As the number of cyberattacks targeting computers
Preventing blank schedule reports when data is not available
Requirement : I need to send emails to the technicians at the end of everyday listing the number of tickets that are open and on hold for them ( if any ) till the current day. My approach : Create scheduled daily reports for all technicians with filters as request status = open/onhold and technician = technician name. Now whenever their are no tickets open/onhold for that technician , a blank email will go to him. How do i prevent this from happening? I have seen other people posting on this
Extra Key Found in JSON
We have found that when I'm editing some service catalog templates that I receive a "Extra key found in JSON" error. I have traced it to editing the "Urgency" field.
[Term of the Day]: Scrum
Term of the Day "Scrum" What is Scrum? Scrum is a process framework that is framed within the agile methodology that emphasizes teamwork, accountability and iterative progress toward a well-defined goal. In software development teams, scrum can help
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