[Security advisory] Vulnerability in ServiceDesk Plus versions 11005 and above
Hi there, This is a security advisory regarding a possible authentication bypass vulnerability in a few REST API URLs in ServiceDesk Plus, which has been identified and rectified. On-premises users of ServiceDesk Plus (all editions) with version 11005
[Term of the Day]:Single Page Application
Term of the Day “Single Page Application” Definition — What is a SPA? The term Single Page Application aka SPA is is a web application or website that fits on a single web page with dynamic actions without refreshing the page. SPA does not fetch
[SD-95450] Hide Security Risk banner
Hello, How can I hide the security risk banner in 11205? I don't necessarily want to use the recommended settings. Warning : Potential Security Risk detected. Know more
ServiceDeskPlus requiring DesktopCentral
Just did my upgrade last week and have had problems ever since. My asset inventory is no longer correct in SDP and now have to navigate to DC to see the correct info. To add insult to injury my attempt to contact support has resulted in being hung up
Date format + DB Schema
Hi Team, I have following 2 questions 1) I am creating the report and need to include this column “Status Comment” there is no delivered column when I am creating the report. In which table Status comments are stored. Please see the screen shot
[Tips & Tricks]Preventing Request Closure when there are Pending Approvals
One of our ServiceDesk Plus customers requested a function to prevent service requests from being closed if it has a pending approval. Scenario: In the customer's environment, they have configured a set of Service request templates that have a single-stage
Setup ServiceDesk Plus with DataCenter (DC) and Data Recovery (DR) environment
Hi All, upon checking on the addon license provided for failover in SDP, all the configuration needed to be on same network. But how to confirm when we want to implement SDP in DC and DR with different network? please share the information if someone
[Term of the Day]: Memory Leak
Term of the Day "Memory Leak" What is Memory Leak? Memory leak, also known as space leak is a condition that occurs when a programmer dynamically allocates additional memory to hold data and variables that are required for the moment but fails to
Defaults SLAs - changes updated in 'Copy Default settings option? Build 11301
Hi Folks - I need to update the "Default" SLA's I have configured but I do not want those changes updates in all of rhe Site I have conrfigured with "Copy Default Settings" checked off. Is this possible? Will the SLA changes ben propgated ot these sites?
Closing Tickets using Forms that meet criteria
Hi there, I have a scenario where if a ticket meets certain requirements, I need the ticket to be closed with an email reply. For example, out of a list of applications, if the user chooses a finance application, I want to close the ticket and send an
[SD-96511] Business Rules stop working after upgrade from 11207 to 11301
Hello, Today I apply the upgrade from 11207 to 11301 and suddenly my Business Rules stop working at all. Any action within the rule that worked before, does not work now. Rule image attached.
[SD-96511] User site does not populate
Since upgrading to 11300, when a user emails a new request in, their site it not populated. Actions taken: - Re-synced users from AD - Edited sites to update site settings. Also taking away the cab selection for CRs, imho, dumb... The fact that I have
[Analytics Plus] Launching advanced analytics for ServiceDesk Plus' survey module
Hello folks, We're happy to announce that we've launched advanced analytics for ServiceDesk Plus user surveys. Now, you can leverage end user feedback to measure service desk performance and optimize service offerings to ensure better customer satisfaction.
No AD-Domain available / could be added
Help says: When you set up the application and start it for the first time, the application automatically discovers all the available Windows domain in your network. In my case this there is no AD-Domain visible. I tried to add the domain manually, but
Assign an asset to Requester directly in request details page
Hi... Can I change an asset status and Assign it to Requester directly in request details page??? This is an Important Require for some technicians in our organization.
implement SDP on DC and DR environment
Hi All, upon checking on the addon license provided for failover in SDP, all the configuration needed to be on same network. But how to confirm when we want to implement SDP in DC and DR with different network? please share the information if someone
[Term of the Day]:Wearables
Term of the Day “Wearables” Definition — What are Wearables? Wearable smart devices, more commonly known as Wearables. It is any kind of electronic device designed to be worn on the user’s body. Such devices can take many different forms, including
Get a string from description
Hi dears, How I can get a value from description and set it on a custom filed? for ex: a request registered, on the description has like : from [Joe Evian Jayas Pen [HTML invoic](/moyaja/pen/wJCra/).... Invoice #: 101138 Amount Due: $600.00 How I can
[Term of the Day]: SATA
Term of the Day "Serial Advanced Technology Attachment" What does SATA mean? Serial ATA is a standard that determines how data is transferred between a computer's motherboard and mass storage devices such as hard disk drives (HDDs), optical drives
[Security advisory] Vulnerability in AssetExplorer versions 6600 and above
Hi there, This is a security advisory regarding a possible authentication bypass vulnerability in a few REST API URLs in AssetExplorer, which has been identified and rectified. Users of AssetExplorer (all editions) with version 6600 and above might
Disable default request template setting doesn't work
Hi, I set the setting "Disable default request template" to value "Yes" but it doesn't work. Technicians still have this template on request catalog. And the second question - Can i set selected template on "New" button?
Custom Function/Script returns NULL for Request ID
Hello - I"m using a Custom Function/script to send out an email notification to all applicable Technicians when a REquester opens a ticket. Everything is working fine except: id = requestObj.get("id"); It seems as if the ID is not tey "created" by the
can't make a request from the answer
hello. please, help me. can't make a request from the answer if answer was added through the portal. but I can make a request from the answer if the answer was made via mail. I need to make a request from the answer through the portal and through the
[Term of the Day]:DevSecOps
Term of the Day “DevSecOps” Definition — What is a DevSecOps? DevSecOps is a framework that organizations use to manage their development process to include software security assessments as a key component in all stages of the development cycle.
Assigning Users to Tasks
We created a custom Change Control process using the Request to Change template in ServiceDesk Plus. After initial approval of the Request and assiging a Change, we move it to a Task Creation status under Implementation. The Requestor is responsible
[Tips & Tricks] A Change Widget for Technician's to view "Open Changes"
One of our ServiceDesk Plus customers came up with the following requirement, a custom widget needed for the Technician's homepage for Changes. To display all open Changes, so that technicians need not go to the Change tab and view the open Changes, they can
Report Project Status change From History
Hi team. A pleasure to salute you. Is there a way to generate a report that shows the status and dates of changes in the status of a project? And to be shown in the report like this: Thanks and Regards!!
[Tips & Tricks] Benefits of Integrating Outlook Actionable Messages with Servicedesk Plus
This post will deal with the integration benefits that will be really helpful in many environments where the outlook is used. Integrating the two applications can be done with much ease and we have explained the steps to do the same in detail on the link
AD Import - Dept & Site Refresh
Hi, We've just a big update of the department and office fields in AD. We now need to do a been clean up of Department and Site records in Service Desk. What is the best way to do this? I'm going to guess that each current record in those tables has a
Can someone explain to me this LDAPS certificate requirement?
I'm trying to make an LDAP connection from Service Desk to our domain controller ldaps://servername.domainname:636 and when I click Save and Import, I get the following error: FAILURE: Domain Controller saved successfully, but error occurred while trying
[Term of the Day]:Digital Signature
Term of the Day “Digital Signature” Definition — What is a Digital Signature? A Digital Signature is a type of electronic signature, it goes beyond electronic versions of traditional signatures by invoking cryptographic techniques to dramatically
Building the ME SDPPLUS on Azure
We are planning to migrate our SDP Plus to Azure with the latest and greatest. Is there a document that shows what planning needs to be done and also visio diagram showing how uses will be connecting to it as well as if we want to implement 2 factor authentication.
Report
Hi, Please tell me how I can make a report with this 4 columns: ID Subject Requester-Name Requester-Email
Not showing requests to some support groups
Hello There, I want to make it services shown only to some support groups. When I create new service catalog and in the "Associate Support Groups to Template" I choose only the group that I want but I still can see with other support groups when I login
Approve a closed ticket
In our company, we are smaller and send approvals for tickets that we know will be approved and then close the ticket. (I don't make company policies, just do what I am told.) We recently upgraded to 11.2 and found that tickets can no longer be approved
Business Rule to send email
Hi, i want to create a business rule to send email when i have an specific status in the incidents. For example, i have a request in status "open", and when i put in "Closed" business rules detects this, and send an email, with an information from that
[SOLVED] restore failed
Hello After a upgrade failed I try to restore but it failed please find file attached with detail Thanks
Manage Engine ServiceDesk Plus Free Lisans Problem
Hello there, When you register with the link below, a free license is not sent to our e-mail address, we request your help on the subject. https://www.manageengine.com/products/service-desk/help-desk-software/free-it-help-desk-software.html
Report sorted into days delay.
Hello, I am looking for some help creating or modifying a report that will show all open requests , sorted into days delay. I have attached image for reference. Thank you very kindly,
Masterclass 2021 Season 2 - Episode 1: Slash resolution time and automate key desktop management tasks with the ServiceDesk Plus-Desktop Central integration
Ever wondered how to slash resolution times while simultaneously automating key desktop management tasks? In this Masterclass, we'll teach you how to maximize your productivity and stay on top of help desk requests with the ServiceDesk Plus-Desktop
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