Issues adding work logs after update to 8.2 build 8200
Hi When I finally found where I could add a work log, I’m now getting an error “unexpected error occurred” when trying to save one. I have enter all the fields just to be safe but still getting the error, Please can you help. Thanks Will
Rest API "&" ampersand
Trying to pass a url to the description portion of request but can't escape an ampersand that is in the url. So far I've tried "%26" - & and also & Any ideas? IE <description>http://xxxxxxx:8080/efm/client/workflow/submittedform?sref=dedf5d4c269a5ed9873b1412a31d111 &ebid=26</description> - <operation name="ADD_REQUEST"> - <result> <status>Failed</status> <message>Error when performing - ADD_REQUEST - XML document structures must start and end within the same entity.</message>
New Worklog Behavior
The new worklog behavior has a lot of potential. The 81xx build behavior would populate the Executed Time with the current date/time if none was submitted. The 8200 build now populates a createdtime field that isn't visible in the UI by default. I have a few issues with this 1- The change now breaks existing reports that rely on the time field. If I don't manually enter something in starttime, then the data won't show up on the reports. createdtime is not always the same as starttime. 2-
how to record MS Data Center Licenses and assign the Server licenses correctly.
HI, we are running all servers in an VM-Ware environment. For the physical Servers, we have purchases Data Center Licenses, so al Windows Server Licenses of the Virtual machines should be covered. I have linked the virtual servers in the CMDB to the physical servers. Is there a way to let SDP know, that the windows server licenses of the virtual machines are covered? Thanks and kind regards Thomas
Custom Asset Fields carried over from custom Requestor Fields
One of the cool features of the Asset tool in SDPlus is that when you assign an asset to a requestor the asset will inherit the department, site and region of the requestor. If I set up another custom requestor field that I import from AD, can I have the asset inherit that field as well? Say for "Division" Thanks!
【ServiceDesk Plus】Survey - Satisfaction Level
Dear Sir, is there any way to change the default satisfaction level scale to "Good at the top and Bad at the bottom"? the reason of this request is our end users oftenly make the wrong choice by mistake, they are used to have the best on the top. that causes our service team to have bab performance in report. Thanks. Alan
Using API for requesting assets
Hi, I'n a newby in SDP. Api documentation (REST-API) includes sending template to add request information. However, there is no template for services, only for incidents. Our use case is to be able to request for application access rights which are configured as products/CI's in order to have certain relationships between CI's. I would imagine there is a way to request any kind of products (workstations, keyboards etc) in just one request. In our case it would be just taking advantage of this structure.
Incident Catalog Icons
We are creating new template categories and was wondering how we can reuse the icons that were there originally.
Asset Issues
Hello Service Desk Support We have a site running ServiceDesk 8.1.0.8105 who are having some issues with automatic updating of assets in asset explorer. There are two issues we are currently facing. The first is that the automatic scan appears to be working according to the log file (see below) but the device does not update it's asset information if has scanned successfully in the past, and does not add a record if it has not previously. Licences for assets are not an issue as there nearly 100
MESDP+ (8.1.0 Build 8125) Assets-Product Type-Product-Vendor Database fouled up with crap
I have inherited the helpdesk duties at my place of employment. We currently are running manage engine service desk plus version 8.1.0 Build 8125 and use the Asset management tools running on a Win2k3 virtual machine. Quite some time ago when the system was on an earlier version a technician attempted to enter assets into the system enmasse via .csv imports. The technician didn't really understand the import operations and in doing his imports he ended up creating 1000+ Product categories and in
The new improved change mgmt, release date.
Hi, Is the Tentative Schedule for the new improved change management still scheduled for March 2013 or will it be put to a later date? Or will it be released together with the new project management module in 8.2? Thank you in advance. best regards Markus
Cannot Login via LDAP authentication
Hi, I am using LDAP authentication and LDAP server type is "Microsoft Active Directory" and work fine. Recently we have changed the Microsoft AD structure and move some accounts to another container. After that, we found those moved accounts cannot login the ServiceDesk even import the accounts again. Thanks a lot. Cheers, Max
Module provided in the request is not supported
Hello! I use REST API in service desk plus and have 2 questions: Question 1 I send command: http://hd-test.ds.local:8080/sdpapi/technician?OPERATION_NAME=GET_ALL&TECHNICIAN_KEY=XXXX Response: <operation name="GET_ALL"> <result> <status>Failed</status> <message>Module provided in the request is not supported.</message> </result> </operation> Where is mistake? Question 2 Can I get department list through service desk API? Thanks in advance!
ServicedeskPlus - API - unability to close user session
Hello, we have got small problem with servicedesk api. We have external application, which creates new requests in our SDP instance. It authenticates via one technican account. And there is a problem. Each request creates new account session and doesn't close it. How can we close this sessions automatically? The connection from our c# code is closed after request. Best Regards, Michal
Removing Fields From Purchase the Order template
Hi, I Am new in modifying filed in Purchase order Template, i just want to remove some fields related to Tax, GL, and so on... also i would like to adjust the spaces between some fiends, is this possible ? thank you.
Manage Engine Apporval
I have a service Request Form say for example Asset Request Form. I have created a Main category called Hardware , Software , Iphone, Under hardware I give Laptop , Desktop , mouse , monitor etc , Under software similarly i give categories like Photoshop, Win8 , etc. Is it possible to set approval level in the below scenario. If the main category is hardware and sub category is laptop :- the first approver should be section head , then director then IT Director. If the main category is hardware and
Import All data of workstation
Hi, I recently export the data from Assets => workstation. Now while I uploading from CSV file. we are unable to upload all the data which I export. And there is less filed in Import page. Please help me out For better understanding screenshot and import csv file is attached hereby. On screenshot you can see there Keyboard Type field is present but there is not field keyboard Manufacture, Keyboard Serial Number, Mouse Serial Number, Monitor Type, etc. Please help me out, how upload whole data at
'new scan' in assets/workstations
Hello, I have problem with manual scan of one workstation. Previous I did domain scan and I found some workstations which weren't added by this scan. Then I used 'new scan' and added the workstation(for example pc01) scan was successfully done, and then I did 'new scan', It was successfully as well(pc02), but previous workstation(pc01) disappeared workstations list and assets. And always when I try to add new workstation manually it replace previous workstation. log from 'history': Computer (pc01)
External Database
Hi, I would like to know if SDP has the option to get external data from another database. Example, I made a template where the user has to input the license plate and name of the owner in two additional fields I made, but this info is in another system that uses MS SQL and right now they have to input it by hand. I wanted to know if its possible to let's say input a certain number and the system consults the external data and brings it to the Service Desk. Thanks, Bijan
Incident Template - Font\Format Issue copying from Word
Hi Support, We currently have a word document for Password Resets which our requesters use. My issue is when copying the content of the document and pasting it into the description of an Incident Template, it initially looks okay, however when saving and going back into the newly created template, the format\font comlpetely changes and extra line spaces are added. Please see below screenshots below and advise. Thanks In Advance Gary. SDP Version - 8105 Browser Version - IE7 (Also Tried in
Stop People E-Mailling Requests
Some or our users e-mail the address used by the servicedesk instead of logging into the portal, this then leads to a long list of job that do not have a category What is the best was to stop them doing this, i wanted to create a Business Rule, that would reject these but also send an e-mail back to the requester asking them to log it via the portal. I just could see a way of doing this Any ideas Thanks Vicky
migrate db from mysql to mssql
Hi,... Is there any way to migrate db from mysql to mssql. please advice and many thanks in advance. Regards, Wanorwm
Anyone Using Splunk to Index ServiceDeskPlus?
Hi, I've got the Splunk DB Connector working against a SDP server, using the MSsql connector - database monitoring the following tables: SoftwareList CI SystemInfo Resources WorkOrder ChangeDetails MaintenanceContract Problem It would appear that I'm not getting everything, which I would want to leverage so I could dashboard and notify on certain triggers. Anyone? Cheers!
Resolved tickets not closing after 24 hours as set on Administration auto closure rules
Hi, We are having an issue where several tickets are not closing automatically after the time set on Auto closure Rule. Any known reason for this? is this a known bug? are we missing something? Regards
Prevent Public Domains from Scanning Permanently
I have two Public Domains that I want listed on the logon screen, and as such I have two domains listed as public. However I do not want both domains to be scanned. I only want them to be listed on the logon screen. Is there anyway to accomplish this? The reason being is that it is adding assets from active directory that are no longer active using up all of our asset licenses. We are trying to utilize the asset scanning agent that ServiceDesk Plus comes with however all of our 1,000 licenses are
Add an image
Hi When the request is closed by the user it show a flag saying "Thank You". Is there any wa we can set our company Logo?
partner
how to become ServiceDesk Plus partner in Jordan and Libya. thnx.
SDP- IT Assets Not classified Automaticaly
Dear SDP Support Team , Good day... I have SDP v 8.0 TRIAL VERSION, my problem is, after run any type of scan all the detected assets classified as workstation; even servers. So how can I fix it, to auto categorized my servers under "servers" tab, switches under "switches" tab only workstation under "workstation" tab and so on. thanks in advance.
Scheduled Backup Cleanup
In 8111, Cleanup of Scheduled backups was introduced. When does this cleanup process occur?
Mass Update Requester
Hi, I am trying to update the email field for all Requesters in one batch, and I am so far astounded by how bad Manage Engine is at doing this. I have exported all data into an XLS document, added the email addresses I need, and then saved the document as CSV. Then I go in to "Import from CSV" and the web page tells me that it will update the requester records based on the matching First Name, Login Name, and Password fields. The thread below shows that I only have to have the login name in order
import data from Asset Explorer?
Hi there, We've been using ManageEngine AssetExplorer for years and quite happy with it - added additional fields, attach documents, software licenses, reports, import AD users, etc. Now I'm testing ServiceDesk Plus Enterprise Edition and notice that it has asset management as well. 2 questions: Is the asset management features between Asset Explorer and Service Desk plus are the same? is there an easy way to transfer all asset data from AE to SDP without manually adding things? Thank you for your
How to add dates to database columns
Hi. I want to update the ACQUISITIONDATE column in the Resources table. As the column only accepts BigInt data I want to convert the relevant date to this value. I have tried converting the date using SELECT dbo.unix_timestamp('2008-09-14 00:00:00') which returns the value 1221346800 However, when I update the column and view the data in ServiceDesk it displays Jan 15, 1970 If I convert 1221346800 back to a date using SELECT dbo.from_unixtime(1221346800) I get 2008-09-14 00:00:00.000
Can I automatically set a due date in task
I'm doing a Incident Template with task in it and I would like to know if SD+ (8112) can automatically add a due (end date) to each task ? Thanks Frikdel
Helpdesk - Notification Rules (Custom Fields?)
Hello, I’m attempting to customize the “Helpdesk - Notification Rules.” In the option for “Acknowledge requester by e-mail when the request is closed,” I’d like to know if it’s possible to add a custom field (in the Service Desk/Ticket itself) in the e-mailed request. So, instead of just the predefined fields ($Category, $CreatedBy, etc), can a custom “Service Field” from the Service Catalog be added to the “Notification Rules” e-mails? (And if so, what are these fields named?) Thanks in
Turn off Asset Tracking in Purchase Order module
Is there any way to turn off Asset tracking in the purchase order module? We just want to use PO for the tracking of what items have been ordered, and when they came in.
My email address has changed, how do i update it in the Forums?
My email address has changed, how do i update it in the Forums? Thanks in advance.
Unable to login to local login
Administrator account is only local and the local login is disabled. How do you re-enable the local login?
Populate "Assigned to User" field via login script
Is it possible to populate what user a workstation is assigned to (and change from In Store, to In Use) via login script? Or is there anyway to do it that does not involve adding this data manually?
Inactive Catagories are now active....how to make them inactive again?
I do not know if this happened during my three service pack updates or before or after the updates were done. I think after but I don't know. How do I make some catagories that were once inactive but now active, inactive again?
How to modify the country list
Hi, I want to ask, how can i add hong kong in country list while creating site? Thanks,
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