Hello,

I’m attempting to customize the “Helpdesk - Notification Rules.”  In the option for “Acknowledge requester by e-mail when the request is closed,” I’d like to know if it’s possible to add a custom field (in the Service Desk/Ticket itself) in the e-mailed request.

So, instead of just the predefined fields ($Category, $CreatedBy, etc), can a custom “Service Field” from the Service Catalog be added to the “Notification Rules” e-mails?  (And if so, what are these fields named?)

Thanks in advance.