I would like to know if SDP has the option to get external data from another database.  Example, I made a template where the user has to input the license plate and name of the owner in two additional fields I made, but this info is in another system that uses MS SQL and right now they have to input it by hand.  I wanted to know if its possible to let's say input a certain number and the system consults the external data and brings it to the Service Desk.

Thanks,

Bijan