Stop People E-Mailling Requests
Some or our users e-mail the address used by the servicedesk instead of logging into the portal, this then leads to a long list of job that do not have a category
What is the best was to stop them doing this, i wanted to create a Business Rule, that would reject these but also send an e-mail back to the requester asking them to log it via the portal.
I just could see a way of doing this
Any ideas
Thanks
Vicky
What is the best was to stop them doing this, i wanted to create a Business Rule, that would reject these but also send an e-mail back to the requester asking them to log it via the portal.
I just could see a way of doing this
Any ideas
Thanks
Vicky