gencert.bat not working ubuntu
Hey everyone, I've been trying to get the self cert going according to http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html but it doesn't work. the only instructions i can find are all for windows, though servicedesk is supposed to be supported on linux. furthermore when i try to execute cert.jar in the lib folder i get "Failed to load Main-Class manifest attribute from cert.jar" so initial problem is that i can't get the email going using any of the protocols. i
Mail fetching with IMAPs not working, Exception while trying to open folder. A3 NO Server Unavailable. 15
ServiceDesk Plus 9.3 Build 9308 on Windows 2012 R2 External MSSQL Database Exchange 2013 Version 15.0 (Build 913.22) Same network (no firewall) Can telnet to all ports without issues Can send mail via telnet (but sending is not the issue) System Log Message: Exception while trying to open folder. Probable Cause: A3 NO Server Unavailable. 15 now new errors appeared: System Log Message: Exception while connecting to store. Probable Cause: Connection refused: connect We have tried everything! almost
X-msg: Non-secure form (Approval)
Just started receiving messages from users whom are attempting to approve a request. They are able to open the approval link but are unable to save their action. We do have a https redirect configured through our load balancer so all http links get re-routed as https. Tried using incognito mode and safari/chrome to test but receive similar error messages. SD 9302 Enterprise MS SQL ------------------------- Ottawa - Canada
The request was rejected by the http filter
Hi, We are facing an issue when some users (not all) try to create a new request. When they click on 'save' they get the error message 'The request was rejected by the http filter. contact the server administrator'. Then we tested the same from the server using the same requester login and it was successful. I reviewed the serverout0.txt and found the error with the message 'The timeout may have occurred due to internet congestion'. We determined that the error is due to the internet connection.
Error message
Hey The attached has just started to appear at the bottom of all incidents... Any idea?
Mail Fetching Rules no longer working after 9307 and 9308 upgrade
I upgraded last week to 9307 - I have just had new calls logged from out of office replies - I had previously had these set not to log a new request for automatic replies. so I have now upgraded to 9308 and the issue still exists - all the rules I had created have disappeared and nothing is listed. if I go into Mail Server Settings > scroll down to Spam Filter - I select the following criteria: "subject" Begins with or even Contains - I then try to select Choose to allow me to type the words, but
"Hold on" requests is not open in planned time.
Hello! We often use "hold on" requests. It`s very comfortable. And we use "The planned changes to the state". But it is not work at last time :( For example, request should open at 13:00 17/02/2017, but right now 13:10 and request still "hold on". And thats happen really often, with all requests. I think it happened after update to 9.3.0. Right now we use 9.3.0.1
See parent request of task that request not assign to technician not permission to see it
Hi, In our organization, we would like to give full overview of all tickets only to the Service Desk support group - 1st Level support. Some times we need to create task and assign it to another technicians support group. Other support group just see their own request that assign to them. When ServiceDesk group assign request's task to another technician group, they can't see parent request of task. What should I do to solve this? As matter of fact, other technician will need to see all the information
Mandated fields not required prior to saving incident
Earlier today, one of our Technicians was able to create an incident without populating the Impact, Urgency, or Service Category using the "Default Request" incident template despite all three of those fields being mandated for Technicians on that form. Later in the day, when editing the incident, she was required to set those fields before saving her update. Part of the request history is below, with lines showing Impact, Urgency, Service Category being changed from "None" to a value. (Priority
Run node.js script in custom trigger
Hi, I write a nodejs script that run on the SDP server (command line) with cmd /c node AddRequest.js but when I set it in custom trigger configuration, it doesn't run. I attached my node script to check it. Notice that I installed nodejs on SDP server. Thanks .
Can't restore data (SDP 9237)
Hi Server A and server B have install postgres and sdp 9237. I have setup test server (Server B) and restore data from production server (Server A) but I can't restore and I found an error message like this: please check this problem. thank you very much.
HTTP to HTTPS
Hi I have followed these instructions to redirect HTTP to HTTPS: https://www.manageengine.com/products/service-desk/faq-general-modules.html But whenever I hit the HTTP site I just get a 404 error? Not sure what I have done wrong?
Ports for Remote Login to SDP
I was having an issue logging in to the SDP server on the local network. I could see the Login page and enter details but it would just say "Wrong User of Pass". I then turned off the firewall on the SDP Server completely and login would proceed. What ports are required for this as I dont want to leave the Firewall off completely. Thanks
Service not starting
The service starts and then after 5-10 seconds the service stops. The password is correct (Otherwise the service will not start). ManageEngine ADSelfService Plus <- Service stops ManageEngine ADManager Plus <- Running no issues. Event Log: The description for Event ID 100 from source ADSelfServicePlus cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local
Report Row Spacing Changed?
I'm moving reports from SDP 9218 to 9302 and noticed there seems to be a different in the row spacing for each item. See the photos below. I'm running the same query with each report, just on a different version. I think the reports we were getting looked much cleaner than having a bunch of empty white space. SDP 9218: SDP 9302: I don't believe it makes a difference, but the query i'm using is the following: SELECT projectdet.TITLE "Project Title", IsNull(Milestonedet.TITLE,'No Milestones Defined')
How to hide Resource Info from requester view
Hi, How to hide Resource Info from requester view in service catalog template. I wanna to show resource info to technician, but I don't wanna to show resource info to requester. What should I do? Thanks
Certain Mandated Fields Are Not Being Required
I have the default request template show/hid/mandate/non-mandate based on what selections they choose for category and subcategory. When they select one of the categories the field forms mandates the subcategory, user name and user email. The last 2 Incident - Additional Fields. However when the user goes to save the ticket with all the required information filled in except those 3 it saves and does not require they be filled. I have attached 3 screen shots. 2 shows the required fields at submission
ServiceDesk 9306 and loosing reply oir reqest with IE
Hi I see this issue as been addressed in the 9306 and we have upgraded to this version. However we still have getting occasional report that user has logged the incident/request but not saved. Also some occasion reply by technician is not saved as well. User is using IE11 and it randomly happening, Any idea?
Cannot add Attributes
Good day, I cannot add attributes in SDP 9303. When trying to add attributes in the Configuration Items Configuration Wizard I get a progress wheel that is stuck on "Processing"
SSO not working after login page change
Guys, we used index.htm as per procedure but we cant get the SSO not work. and we cant see the login.jsp file to check - we used index.htm as per procedure but it seems that there are some updates that doesn't work like when you added a domain in domain scan it does not appear on the option for domains. Now with the edited login page it stills goes to the login page even though the SSO is enabled - but if we revert if back to the default SSO works. Have someone experience the same issue? Regards,
Asset Scan Issue
Dear Team, Kindly have check on the asset agent explore , these agents are installed on all system and are meant to scan on system boot/reboot but due to some reason they are failing to scan the system. However if we change the setting from change scan credentials under Actions and select Domain mode and scan the same system it dose scan it without any error As per the error message Manage Engine server is unable to communicate to the asset explorer agent on the system. Kindly check
Custom Trigger Email not working
i have follow this topic https://resources.manageengine.com/resources/resource/python-updated-script-sending-custom-mail-notification-for-requests-with-configurable-xml everything is OK Action menu "Menu Invoked is :Email" invoked Action by Service Call Center on 03/05/2017 09:21 PM Menu Invoked is :Email Message: successfully executed the prolem are i can't recieve any email and sent box too.i have check log, Please help m,e
Email parsing not working the first time
Hi all, When I send an email to ServiceDesk Plus with parameters, the first time of the day I send the email, only the Requester is automatically field. All others fields (Category, subcategory, mode, prority, level) stay unfilled. If I send the same email a second time, all field are filled automatically... Is there any service to "warm up" ? Thanks for your help & Regards, Steve
Random error
Hi, casually have this error (only with chrome browser): so, when I press the OK button, system opens a pup-up with the login page. Any tips? Thanks
ServiceDesk Plus configuration options
Hi I am using the Standard Free Edition of ServiceDesk Plus and I would like some help with configuration and installation. I intend to install on the hosting server where port 80 is already taken for hosting many intranet sites. My question is whether there is a workaround where I can install ServiceDesk plus on Port 80 without interfering with other intranet sites. The idea is to use A Record to point the ServiceDesk Plus to another IP Address. Also is there a way of changing the alias URL so
Field and Form rules not updating tickets
Recently i took part in the conditional forms and fields webinar training and was impressed with the capabilities of the smart forms. However, after attempting to implement this for our onboarding form, I cannot get the tasks or Requested access fields to show up when someone fills out the form. The form successfully unsets all the tasks and hides the equipment request felds, but upon selecting a department, it does not offer up the options for that department, and when submitting the form, the
SNMP Scan in Assets
Hi, I've updated to 9307. I can no longer scan network devices via SNMP, tried routers switches and firewalls. When I try, I select the appropriate the community name as the credential (which used to work just fine) and it returns a fast, after 1sec or less, "FAILURE :Cannot connect to SNMP Agent." I can scan these same devices via SNMP from the Windows desktop of our ServiceDesk server so it's not network rules, it's something within ServiceDesk itself. Please help. Thanks!
Migrate from PostgreSQL to MS SQL
Hello! We need cross database migration from postgresql bundled with product to ms sql. I'm try: 1. perform full backup 2. change database to msq sql 3. restart application 4. restore backup Restore operation failed, because different database types. So how we can change database ?
Problem: Import users from AD OU that not selected
Hi, I have multiple OU in AD and move some users to "OTHER" OU. When I import users from selected AD OU, I see some users (not all) that located in "OTHER" OU in requester section. I check these users account and find out for these users site(office) field filled. I think it's an issue and please check it. Thanks
SDPCrash-OutOfMemory
We have a problem even changing the wrapper.conf as suggested in the Java Tuning section of the manual. Server is starting. This may take a minute ... This copy is licensed to Fondazione Ri.MED Unclean shutdown of previous run. ServerContainer [CREATED] AdventNetCC [CREATED] AdventNetServiceDesk [CREATED] ServerContainer [STARTED] AdventNetCC
Request priority
Hi, We have SD Plus Pro edition which does not have Priority Matrix. It does have Priority but I cannot find where to set the due by (duration) for each type of priority I configure. Can anyone help? Thanks, Lee
Allow remote connection other that localhost
I can login to SDP when using the computer it is installed on. When I use another computer to connect to the SDP server I get the login screen. None of the accounts will let me login. The page flashes when the submit button is pressed with no error message and clears the username \ password box.
SLA for each stage in IT Service Catalog
Hi, Tell me please, How to implement an SLA for each phase of the Service Catalog
Priority Matrix
Hi, I am setting up a new Service Desk Plus install and cannot find the Priority Matrix feature. I have looked in the Helpdesk Customizer block, click Priority Matrix but it's not there. I only have a Priority option. We have licensed Professional edition with Service Catalogue. Should I be able to use the Priority Matrix, I could when I downloaded a demo but I realise this had all features enabled. Version 9.3 Thanks, Lee
Service Request Template
While browsing some Service Desk Plus documentation, I came across a pdf that showed how to make an "Resource Request Form." Basically a request template that was set up in such a way that a manager could request certain equipment/permissions for a new employee. None of the steps in this pdf seem relevant anymore since all of the menus changed. Is there still an effective way to do this? All I can find is the incident request templates, and those have a bunch of irrelevant fields that you can't remove.
Technician License Exceed
Good Morning, I have an issue where my Technician license to login has exceeded. The problem comes from the fact i deleted a host of technician accounts rather disassociate from the site. I am currently recreating the technicians but i can't enable logins as the license has exceeded. Is there a way to reset the license as i am pretty sure we have a license for 20 Technicians but having to create new technicians means the system thinks i have exceeded when i haven't. Many thanks in advance. Damen
Service Catalog - New Form
I'm amending the Service Catalog User Access Request form to include a number of new custom fields, I cannot work out how to have them set in an appropriate order, the are randomly positioned in the layout and not even in alphabetic order, is there a way round this? Thanks
Migrate tickets and attachments
I have setup a new SD+ server with a lot of customizations. I would like to migrate tickets and attachments over to the new server without losing my work. Is this possible? Thank you, Tom
Reply to a conversation
Hi, Is there a way to reply a conversation only from the application without send the email to the request? Another thing that i don't understand is the meaning of "Hide from the requester" if i have to send and email to comment something in the ticket. Thanks
Domain drop down at login
Hi, I am building a new instance of Service Desk Plus. I have imported requesters from Active Directory but when you login there are 3 domains available e.g. THECONSORTIUM theconsortium.com WORKGROUP Local Authentication (SD authentication) I'm guessing the SD software has pulled these from my AD. I only need THECONSORTIUM as this is the domain everyone logs in against. How can I remove the other 2 selections from the drop down? Many thanks, Lee
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