Certain Mandated Fields Are Not Being Required

I have the default request template show/hid/mandate/non-mandate based on what selections they choose for category and subcategory. When they select one of the categories the field forms mandates the subcategory, user name and user email. The last 2 Incident - Additional Fields. However when the user goes to save the ticket with all the required information filled in except those 3 it saves and does not require they be filled. I have attached 3 screen shots. 2 shows the required fields at submission and the missing fields on the ticket. The 3rd is the field actions when selecting "User Access" category.

I appreciate any help as this is driving crazy seeing we need these fields to process our tickets appropriately.