old backup on new installation...
Guys... help me! Frustrating, but i cannot find previous sources anywhere. Spend some time in the forums without succes. I have a full SDP backup of a 8.1 build 8107. I did a new server installation, based on the latest source available with you guys (8109, i cannot find other builds). Considering my backup won't restore on the latest build, i absolutely need a 8107 build ... where can i download one please? With regards, Sven
Assets Serial Number
Serial number Column is not shown in some products, and its not even exist in the Columns selector When I looked in the admin --> Product Type I discovered that serial number column are shown only in the predefined product type list. NOT the one I've created.
there is no word on buttons in IE browser
Dear all There is a problem that I have. In IE browser some of the buttons do not have the word on it ,the button works but client cannot see the word to understand what the button is for.it shows the box only but it works fine in Firefox. I want to know why this is happened Any Idea ? Thanks in advance Negin
The file may be corrupted or check for the available disk space
Hi! I get the above error message when trying to upgrade from 8.1.0 build 8105 to 8109. What is the amount of free space needed? I have 2 Gb free. I have tried downloading the update file on different machines just to make sure that it isn't client related. Kind regards //Henrik
Backup SD Plus
Hello Now test your software and have encountered the same problem. Base Service Desk runs on the local server MSSQL. When you attempt to backup file backup.bat percentage reaches 50% and freezes. In the backup folder created 258 tables. After some time an error occurs java.exe Backup does not finish properly. Service ManageEngine stopped Can you please tell what could be the reason? This is screenshot of the error
Response DueBy Time question on Requests in Service Desk Plus?
Is there a way that response time can be set when I add a work log or something other than sending an email from the request screen? It seems that is the only way I can get the response time set, is by sending an email from the request, but sometimes we call the customer and leave a voicemail and I want that to count as a response time? Just curious we are getting ready to start using this in our production environment but I don't want to fail SLA's because I cannot get this field updated.
Configuration backup scripts
We need to get backup scripts to export and import all of our configurations rather than having to manually validate that all changes made in one environment have been applied to another. We currently maintain 'sandbox/development', testing/training, and production environments to enable learning how the system works with various configuration settings, then loading those into testing/training environment to validate results then train our staff, and finally into production.
Unable to log into ServiceDesk using Administrator login.
I am unable to log into ServiceDesk 8.0.0 using the administrator login (Local Authentication). It has a MySQL database backend. I followed the steps found here in order to resolve this issue: http://forums.manageengine.com/topic/servicedesk-admin-password-reset ... but they did not help: Here are the steps: mysql> update AaaPassword join AaaAccPassword on AaaPassword.password_id = AaaAccPassword.password_id join AaaAccount on AaaAccPassword.account_id = AaaAccount.account_id join AaaLogin on AaaAccount.login_id
After install SDP Demo, can't due to logon
Hi, I installed trial version on clean equipment, with Windows 2008 Standard 32-bit, IIS 7 and Sql Server 2008 R2 Standard. After installation and configuration can not use the default administrator login or guest, logon page. Can you help me in my evaluation? Thanks
ServiceDesk integration with Desktop Central Issue
I have just upgraded our Desktop Central to the latest version to get the integration with ServiceDesk Plus. I followed the directions to enable the integration, and everything works. However whenever I try to check off "Enable to access Desktop Management Functionality" and save, the check box gets deselected. I am doing this signed on as "Admin", not myself. It seems that I am the only user who the check box stays checked for. Any ideas on what could cause this? I checked all the roles and
Unable to log into ServiceDesk using Active Directory.
I am unable to log into ServiceDesk 8.0.0 using Active Directory logins. It has a MySQL database backend. I followed the steps found here in order to resolve this issue: http://forums.manageengine.com/topic/can-t-login ... but they did not help: Here are the steps: mysql> select * from aaapamconf; +------------+--------------+--------------+ | SERVICE_ID | PAMMODULE_ID | CONTROL_FLAG | +------------+--------------+--------------+ | 1 | 2 | required | | 1 |
CI Type incorrect after a scan
We have been deploying laptops over the last several months. Part of our process is to perform a initial scan of the device with SDP. What has been happening is most all the scanned laptops are being listed under Windows Workstation Asset and not under laptops. These devices are HP laptops. Why doesnt SDP classify them as laptops after a network scan is performed? Whay cant you manually move them to the laptops asset group?
inline images, URL change
Hi, SDP Version: 8.0.0 Build 8022 Inline images are no longer displayed. I changed from HTTP to HTTPS and our initial web link from servicedesk.domain1.com to servicedesk.domain2.com After that, i figured that all the inline images are still referring to servicedesk.domain1.com instead of servicedesk.domain2.com. Due to FW and ISA the domain1.com is not available over HTTPS (and i do not want that to be the case). My question here: Is there a way to change the domain for inline images? Some(not all)
FAILURE :No response received from workstation. Probably the workstation might be switched off or does not exist
Service desk throws an error "FAILURE :No response received from workstation. Probably the workstation might be switched off or does not exist" . It is Windows 2003 server. Any idea what would be the reason ?
Since upgrading to SD+ build 8107 mail fetching time is incorrect
Hi Since I upgraded to SD+ build 8107 my mail fetching time is showing as BST and not GMT. I am now running build 8109, as I found that there was an update available yesterday and thought this may resolve the issue. I have run through tzupdater process and still I am having the same issue. This is causing mails not being automatically read in to SD+. Many thanks
Notification template in Problem not work
In the Problems can not be inserted template notification. In the Changes correctly. Or am I doing something wrong? In Problem: In Change:
Unable to fetch emails/tickets to SD+
I am unable to fetch emails/tickets to SD+ console... please find the error below. the user's inbox is working fine.. i can view the emails inside inbox and also i can send. but when i am creating a ticket via outlook am not getting ticket in SD+ console. the build version is 8109 please help me...
Backup Failed
Dear Sir, I appreciate your help regarding a fix for the following error message which appears on performing backup, by executing the script at the path: C:\ManageEngine\ServiceDesk\bin\backUpData.bat Starting.... 04/07/2012 12:55:07 ?à com.adventnet.servicedesk.server.utils.SDDataManager setS tandAlone INFO: Going to set the standAlone param as : true 04/07/2012 12:55:07 ?à com.adventnet.servicedesk.server.utils.SDDataManager setS tandAlone INFO: Going to reset rootDir using server.dir 04/07/2012
Servers not flagged as Virtual
Version 8.1 Patch 7 Database SQL 2008 OS: Windows 2003 When scanning assets that have been virtualised the 'IS Virtual' flag is not being set. What is needed to cause the flag to be set. VM: ESXi5 and ESXi4 Assets have VM Tools installed AE Agent 1.0.12 Regards, Andy
Problems with users that has either ÅÄÖ in there name
We are living in Sweden and using ÅÄÖ in our name and we have a problem with that when we are creating an new issue. Everything seems fine we pick up the user from search button, it picks up all we need as phone etc. But when we click somewhere else the data disapear only the name is there. When we create the issue we get a msg the user doesnt excist do you want to create it. If we click create nothing happends and the issue is registred on the user that we picked from the beginning. Worked fine in
Scanning breaks virtualisation links
SDP version 8.1 Patch 7 Database: SQL2008 I have found that when ever a Agent scan of an asset that is virtualised takes place it is breaking the relationships created by the scan of the hosting scan. As example we have 1 host and 2 servers hosted on it. I scan the VM host and it list the 2 virtuals machines on the tabe and has teh relationships shown to them. On the servers they have the relationship showing that they are hosted on the virtual machine. If I now scan the 2 servers , once
Standalone Audit XML import
Hi, I had this working yesterday, but when i try and import a file today nothing happens. The import page is refreshed but nothing is imported. Is there something that might stop it? Thanks
Problems fetching / sending email
When I attempt to "Submit for Approval", I receive the following error: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Mail sending failed. org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:825) org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:758) org.apache.jsp.approval.SubmitForApproval_jsp._jspService(SubmitForApproval_jsp.java:244)
Approval email not sending
I have a template in the Service Catalog with one of the fields "Select Aprrovers". When selecting $DEPT_HEAD$ it doesn't send any automatic approval emails when the request is raised, despite the Department Head being specified in the Department Head field in the Departments section. Why is this not working?
I have a problem with Russian font when i read the Request (Build 8108)
I have a problem (Build 8108) with Russian font when i read the Request. Instead, the Russian text, I see the following text (????????? ?????? 123 ????456????). I tried different fonts and encoding. Please advise how to read the message? Thanks.
Error HTTP 503 when creating new incident
Hello, When we select any option in "Request Catalog" (New incident, Request a software installation...) we get the following error: HTTP Status 503 - Servlet org.apache.jsp.workorder.WorkOrder_jsp is currently unavailable type Status report message Servlet org.apache.jsp.workorder.WorkOrder_jsp is currently unavailable description The requested service (Servlet org.apache.jsp.workorder.WorkOrder_jsp is currently unavailable) is not currently available. Our version is 8.1.0 Build 8107. Other options
dynamic menus in IE9
Hello, sometimes, the dynamic menus will not disappear when you take the mouse away. and you must take the mouse over the menu again to get it to disappear. I've tested it with Google Chrome. same problem. It is not essential for the operation. but in the long term, really annoying. do you know what to do ?
connect to RDP through VPN
i have service desk plus install and from my office everything seems to work fine, the problem is when i get out my office and connect there through my VPN then the remote admin does not work showing me a message "could not connect, Reconecting" but nothin happens, Can you help me?, Regards
User login problem
We installed ServiceDesk, added 5 local technicians. Then re migrated Active Directory, since doing so it seems to be causing problems for the technicians to login, I had to try local authentication about 50 times before it logged me in. Also it is not saving the technicians domain, I save the domain, it reverts back to "none" This is not the only place it is not saving, in forms too I make changes, save, it looks fine then come back and it has reverted the changes. We use asset explorer and it was
After upgrade 8108 Russian descriptions ot requests displayed by signs "???????"
Hello. After upgrade ServiceDesk to buid 8108, descritions of all request displaed by signs "????" It was OK With biud 8107. Can you help me? P.S.: Description of requests in Russian.
URL does not work with name
Dear all There is a problem that I have. When I type the URL of ServiceDesk from other computer it does resolve but with IP is Ok? What is the problem and what should I do ? Regards NeginUR
Update issues SDP 8100
Hi. We now update our SDP distrib (OS linux without X server) from 7605 to latest build. To do this we sequentially applied service packs as described by http://www.manageengine.com/products/service-desk/migration-sequence.html. The latest successful update was from 8000 to 8027. Update from 8027 to 8100 fails with errors. First of them are identical. 24.05.2012 9:50:30 [SYSERR] [INFO] : com.adventnet.persistence.DataAccessException: [ViewConfiguration_PIDX] Exception occured while inserting rows
Possible bug on CMDB configuration for BUSINESS service
Hello, Even though SITE appears as a default field when adding a new Business Service it does not let you choose one, it does not show.
Asset Agent does not start
Hi, Trying to install the asset agent manually on my laptop, but the service fails to start. Keeps giving me: "The Manageengine AssetExlporer Agent Service on local computer started and then stopped. Some services stop automatically if they are not in use by other services or programs." Helpdesk Version 8.0.0 Build 8026 I am running windows 7 64bit. I have already tried uninstalling, re-installing. Uninstall, reboot, then re-install. And re-created agents each time from helpdesk interface.
Error When Merging Requests
Hi, We receive the below error when trying to Merge requests, I have recreated the issue and captured within the support file attatched. Please investigate and advise. SDP Version - 8026 Thanks
ServiceDesk Plus not starting correctly
Hi I am having problems with SD+ not starting correctly after a reboot of the server. I am currently running SD+ on a virtual Win2K3R2 Std SP2 server with 2GB RAM and plent of disk space. From the wrapper.log file I have the following details: STATUS | wrapper | 2012/06/26 12:13:04 | --> Wrapper Started as Service STATUS | wrapper | 2012/06/26 12:13:06 | Launching a JVM... INFO | jvm 1 | 2012/06/26 12:13:17 | This copy is licensed to CompanyName INFO | jvm 1 | 2012/06/26 12:13:17
Requester Name does not exist...
In the field "Name" in Requester Details can write only in Latin. When you write "Name" in Russian and then push "Add Request", the error "the requester name does not exist..." When we write in Latin:
Service Desk DataBase
how to know where is my db of service desk ?
CMDB / Business service
Hello, Even though the field SITE appears as a default field, when adding a new Business service it does not show up so I cannot add a site related to a Business Service.
I have a problem with Russian font when i try to import non-IT assets
Good evening. I have a problem with Russian font when i try to import non-IT assets from CSV file. Instead, the Russian text, I see the following text (�. ������ ��. ��� 124 �.�.T.). I tried different fonts. Please advise how best to use the font when importing. Thanks.
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