Unable to view the detail of approval request created by my technician
When I was reviewing the approval item of a request being handled by my technician, I found I could not open the approval item to view the detail. Is the problem expected or there a way to view the detail of the approval item?
Unable to use ServiceDesk+ iPhone App after 8127 update
When trying to access ServiceDesk Plus with the iOS application after the 8127 update, the application is giving the error message, "Update ServiceDesk Plus to version 8125 or later to work with this app." Obviously we are running a later version but I've tried everything to get this working with no luck.
Deleting Technical User Groups
In our multi-site setup, existing (there before I arrived) technician groups are listed under two different sites but have the same names - wondering if they are the SAME group or just NAMED the same - because when I try to delete a technician group from one site it errors with 'cannot delete group as it is in use by another module' - while I assume it means the other site, perhaps you can explain what other dependency it may be complaining about?
SD 8202 backup PGSQL restore fails
Hi I have a problem with restoring the database psql. When upgrading to version 8203 an error occurred. Restoring a full backup is not possible. The output of the restoreData.bat: INFO: loadAllModuleDD :: loaded the DD for the module :: CMDB java.lang.NullPointerException at com.adventnet.servicedesk.tools.RestoreSDBackup.createTables(RestoreS DBackup.java:1381) at com.adventnet.servicedesk.tools.RestoreSDBackup.createDynamicTables(R estoreSDBackup.java:1368) at com.adventnet.servicedesk.tools.RestoreSDBackup.restoreDatabase(Resto
SDP Incoming email in plain text only through internal Exchange 2010 connector
Hey guys, SDP incoming email internal Exchange connector in plain text only. So i can receive email in SDP, but it converts all inline images to attachments and all font markup etc... is lost. A plain text email is being received in SDP, which is a pain, because we receive quite a bit of emails with attachments. Now we always have to open the attachments... I've been plagued by this b4, but it never resolved so far. Scenario is as follows: I've got my own Exchange 2010 server, so i connect SDP
Upgrade from 8.1.0 Build 8126 to 8.2 Build 8202
Hi I am trying to update using ManageEngine_ServiceDesk_Plus_8_1_0SP-1_0_0.ppm and it keeps failing with the attached error. Are you able to shed any light on this? Thanks. Richard
Sorry, the page you requested was not found.
Hi, When trying to login to the web console using a domain user account to enroll I get the below error page in the web browser. The user account that I am trying to login with is in the OU that is linked to the Policy for password resets. Can someone advise how to fix this problem? Sorry,the page you requested was not found. Please check the URL for proper spelling and capitalization. If you're having trouble locating a destination, try from our home page. Thanks, Graham
Random Asset information Changes
Using Service Desk Plus = Version 8.1.0 build 8125 - After the daily asset scan some of the workstation objects will show as failed to scan. When I check the asset usually I see a change in the information of the asset i.e. location, model, user and normally they go from in use to in store. The workstation is still on the network/domain however the data just changes by itself. This has affected my printers as well as my workstation objects.
Will not install on Windows or Linux
I have tried over and over to get ServiceDesk Plus to install on either a Windows7 or Linus Mint 14 machine but no luck. Each time it just hangs. On the Windows box it hangs on the splash at about the 90% mark on the progress bar. I have tried to unistall and reinstall between subesuent reboots but no luck. On the Linux box I ran the bin file but then nothing after it does it's thing. No other windows, alerts, apps installed. Nothing. I emailed manageEngine several times and even filed out their
AD SSO frequently quits working
We are experiencing an issue where some users can enter their AD username and password and are able to log in or they are automatically logged in then on other occasions it will not let them and in order for them to be able to access the ServiceDesk they have to reset their browser (all users are on IE 8) we are on version 8027
Issues customizing Service Catalog Templates
I'm having serious issue with the customization in Service Catalog Templates, specifically regarding Field Properties (i.e. Requester Can Set, Requester Can View). One example amongst many is that I want to set the "Request Type" as Viewable to the requester but not Settable; However, if I only have "Requester Can View" checked, the "Request Type" does not show up in the requester's view. Then, when I drag the "Request Type" from the left hand side so that it shows up on the template, and go back
ServiceDesk Plus - Database appears to stop regularly
Hi, I am running ServiceDesk 8.2.0 Build 8201. Over the last week my clients lose connectivity with the application as regularly as 30 minutes. If I go to the server and run the client app I get an IE error stating that the webpage cannot be displayed. If I restart the ServiceDesk server it will work for another 30 minutes or so. The server is Windows 2003 R2 and all clients are Windows 7 SP1. The only other role that this server performs is McAfee ePolicy Orchestrator 4.6 - these applications have
Update to 8200 failed
We have tried updating to build 8200 in our test environment and it has failed twice with the same error, see below. Please advise how we can resolve this. 22-Apr-2013 16:15:35 [SYSERR] [INFO] : java.sql.BatchUpdateException: The INSERT statement conflicted with the FOREIGN KEY constraint "IntComponentType_FK1". The conflict occurred in database "servicedesk_New", table "dbo.ComponentType", column 'COMPONENTTYPEID'. 22-Apr-2013 16:15:35 [SYSERR] [INFO] : at com.adventnet.db.adapter.Jdbc20DBAdapter.handleSQLException(Jdbc20DBAdapter.java:1192)
Scheduling Quarterly Reports to ONLY send at the end of each quarter
Hi, I've been scheduling some quarterly reports, and would like them to be sent only at the end of each quarter (i.e. April 1st is the day after Q1, July 1st, is the day after Q2, etc). However, when you check off only a select few months to receive a scheduled report, the "Every Month" check box gets checked; therefore, quarterly reports are send every month, instead of every 3 months. See photo below:
Update error
Good day! When I try to update from version 7022 to version 7055 gives an error "There are no primary or candidate keys in the referenced table 'DomainInfo' that match the referencing column list in the foreign key 'SDActiveDirectoryInfo_FK1'." What could be the problem?
Conversation override when merging tickets
Hi, I just noticed that when merging two tickets, one ticket's conversation overrides the other. Specifically when merging ticket 2 to ticket 1, ticket 2's conversation remains but ticket 1's conversation is deleted. Please correct this issue so that both conversations are kept intact when merging tickets. Jeff
Message window does not close until 30 sekuner after the message is sent ?
Hi, I have this problem that when you want to reply to, or forward a message, it will take 30 seconds before the window closes? To fix this problem, I tried to upgrade from 8.2.0.0 to 8.2.0.2, with the result that the update failed. After a backup restore back to 8.2.0.0 I manage to upgrade to 8.2.0.2, but the issue where it takes the window 30 seconds to close after the message is sent, is still there, and it's an annoying issue for our technicians. Is there at fix ?
Pass-Through Auth stalling
After enabling Pass-Through Auth, users are encountering a 2 to 3 delay opening the SDP page. Eventually the page will open with ?SkipNV2Filter=true added to the url. Need to know how to resolve this, other than disabling Pass-Through Auth.
Something's got confused
We have several hundred workstations in our Asset list that are fine, but we have a strange problem with a couple. These 2 workstations are named WS1 and WS2 and are used by User1 and User2 respectively. They are identical HP PCs running Windows 7, and both are working fine. However, I can't get both of them to appear on the Asset list at the same time. If I scan WS1, it appears as an asset, showing that it is assigned to User1 and last logged on by User1 (which is correct). If I then scan WS2,
[SDP] Restore Data - Error Tables
Dear Sir, every time I tried to restore my SDP data (v8.0 build 8022), there is always below msg: Please wait ! Restoring in Progress................... Error Tables : wordmap,wordoccurrences however the restore still completed and the SDP seems working properly. just would like to check whether thoese 2 "Error Tables" will have any potential impact of the system operation. Thanks. Regards, Alan
Deploy agent via internet
In our organization we use ServiceDesk Plus that recently have been implemented. We have quite a few computers that rarely or never exists in our internal network. This is the reason why I would like to add the agent tool on these computers in an easy way to the user (a user who might have problems to install MSI package). The aim is of course to get an overview of the machines we have and hopefully install the agent on all computers. How do I do this easily?
Unable to scan asset, DCOM error
I am unable to get the agentless asset scan to work. It gives me the DCOM error, however DCOM is enabled. This error is given for both Windows XP sp3 and Windows 7 sp1. I am able to get audit information with an agent fine. I've tried using the vb script provided to fix the dcom error however I get an error on that asking for it to be run as administrator. Problem is I am logged in as administrator when attempting to run the script.
Rendering Exception
I am using the Configuration Wizard to add Departments. I had previously set them up under the default settings and discovered it was not working. I then changed the site name and started linking the Departments with the sitename which sorted that problem, however, the names in the department list now show up as [Rendering Exception], the information inside each entry is correct and will works correctly in the template, but the list of departments all show up as [Rendering Exception] for each entry
ServiceDesk Plus Iphone Mobile App crashes when you try to view workorders with 8201
This weekend I upgraded from 8127 to 8201. Everything is working great, except that the iphone app crashes everytime you view a workorder. When a ticket has no workorders, it loads fine. However when it has a workorder, just clicking on the menu crashes the app. I know there was a change to the Schema to the workorder structure and layout, but with a broken mobile app this upgrade is useless. Crash reports have been submitted to support, tickets 6832053 and 6832049 . Please fix this
Purchase Orders
I've run into an issue when using the Purchase module in Google Chrome. After you have selected your vendor and you go to the Products selection, in the -Choose Product- field, the items are not in alphabetical order, but seem to placed in the order as they had been entered in the system (e.g. The item on the top is the first item ever entered and the last item on the list is the last item you had entered). This doesn't happen in IE, but IE doesn't like me. Thanks
The select technician list is blank on request page
Please see the screenshot, the SD admin can see the list, but technician can't.
Problem while discovering the workstation
Hey, I am trying to network scan cisco aironet AP's. They are ssh and telnet accessible so I know the credentials. Though every scan I do gives me the error "Problem while discovering the workstation" and there is no extra error information about it. Can anyone help me out on this one?
Error with Group and Technician dropdowns in
Hi - When using IE10, the Group and Technician dropdown lists have all entries duplicated (see attached screenshot). Also, the Group list is unsorted. Additionally, when a Requester is added to an incident, any information selected in the Group and Technician dropdowns is reset. None of these issues occurs when using Firefox. Thanks! Jacob
Error in upgrade process 8127 to 8200 - Error:ZIP file must have at least one entry
I attempted an upgrade of a new instance of ServiceDesk from 8127 to 8200 and received the error below: Apr 28, 2013 11:35:37 PM [SYSOUT] [INFO] : File added to zip E:\ServiceDesk\Attachments\fileAttachments\Request Apr 28, 2013 11:35:37 PM [SYSOUT] [INFO] : File added to zip E:\ServiceDesk\Attachments\fileAttachments\Request\Feb2013 Apr 28, 2013 11:35:37 PM [SYSOUT] [INFO] : File added to zip E:\ServiceDesk\Attachments\fileAttachments\Request\Feb2013\4 Apr 28, 2013 11:35:38 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]
Manual Scan of Windows PC will remove all Software (8200)
I am actually reviewing all Machines in my inventory. When I start a manual scan of an existing machine, all installed Software packages are removed from this machine. The normal daily scan does not react like this. In fact this is fatal since all my Software inventory got lost! Kind regards Thomas
Schedule Requester CSV import
Hi, I wish to be able to import requesters via CSV on a schedule. I've set the option CSVUserImportSchedule to 'true' in the GlobalConfig table, as per the information in this thread, https://forums.manageengine.com/topic/scheduled-import, but the Schedule CSV option is not showing anywhere under the Admin panel. I'm using 8.2 8200 and have even restarted the server that SDP is running on. Is there something else that I'm missing Adrian
The select technician list is blank on request page
The technician can't see the list on request page, but admin can.
No new tickets even though fetching is running
Our ServiceDesk Plus stopped receiving new requests since this morning. Fetching is running, sent several test requests, restarted the service and the database, and I restarted the server, to no avail. I tried calling ManageEngine but it looks like they are quite busy as I ended up leaving a voicemail. Any one here have any suggestions?
Workstation asset names being appended with _old and _old_1
We have several workstations that are having _old and _old_1 being appended to the name. They look like this: workstation1.domain.net workstation1.domain.net_old workstation1.domain.net_old_1 What is causing this? None of these machines have been removed from the domain, and we perform a scan every other day. The workstations are always put in the "In Store" state, and all the correct hardware information is being populated (make, model, CPU, service tag, etc.). We're using SD+ Enterprise 8.0
ServiceDesk Plus Error
Hi All, I recently downloaded the iPhone ServiceDesk + App. I logged in successfully, but once i logged in, it gave me the following error: 'Upgrade Service Desk Plus to Version 8125 or later to work with this app' ATM within the App Store, there is only version 2.0.1, how am i supposed to upgrade to version 8125? Or Are we supposed to upgrade our Service Desk (web version) to the latest version 8125? Which will then some how allow the App on my iPhone to work? Please advise. I would like to use
Bulk update "Requester allowed to view" value
Hello, I need to set the value of "Requester allowed to view" to "Show All Their Site Requests" across every single requestor we have. Approximately 550. Ideally I could just run an update of the database to set this rather than having to set this manually or write a script to automate the clicks it takes to get this set. Any information you can provide would be appreciated! Thanks!
8201 hotfix
Downloaded the current hotfix this morning and when I try to update it, I get a compatablity message.
Not all users importing from Active Directory
We have a scheduled import of Active Directory users at 11pm every night. We have noticed that some new users (11) since 24th January are failing to import. This is the error report from SDP. It is the same for all 11 users We have deselected and reselected all AD OU's We have refreshed the OU's We have manully run the importer. We are running 8.1.0 build 8122
Add User Group/Edit User Group Bug
I just noticed a bug while editing and adding new user groups. Say you want to view the filter(s) set on a User Group. You would click on that one in the User Groups section. You would then see something like this example: Now if you didn't want to actually make any changes, you can either click on "Cancel" or "View List" on the top right. This brings you back to the list of User Groups: The problem I am addressing though, is that when you click "View List" in the "Edit User Group" screen,
8.2 Build 8200 has destroyed everything
Installed 8.2 Build 8200 today and now I can't access anything in SDP. Click on almost any link, gives the following error: type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: java.sql.SQLException: null, message from server: "Unknown column 'POApprovalDetails.PURCHASEORDERID' in 'on clause'" org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:825)
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