SQLException occured while retrieving candidate rows from the master table AuditGroup
Hi, When I try to delete workstation and server asset (I've 4 assets involved) i receive error message FAILURE :Database exception while deleting Workstation. Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File. Anyone know this problem and can help? In serverout0.txt i have: SQLException occured while retrieving candidate rows from the master table AuditGroup [09:22:17:438]|[01-31-2014]|[com.adventnet.servicedesk.asset.action.WSListViewAction]|[INFO]|[163]|:
Problem with tech groups that has group email
First of all there was a post https://forums.manageengine.com/topic/different-groups-different-emails So didn't fixed my problem. The problem is, I'm trying to reply on request in SDP I've got in CC field sb.support2 (screenshot - 3jpg) - wtf? Why it's there? If I try to change technician from "group 1" with group email assign, to "group 2" (also have group email) SDP+ is going mad. It's starting to generate tickets\requests in "group 1" and "group 2" and this is infinity process. Once it's created
ServiceDesk Failure to Restore Backup
Afternoon, I am trying to restore a backup of ServiceDesk onto our test environment and I am getting the following error: C:\Windows\system32>c:\ManageEngine\ServiceDesk\bin\backUpData.bat '.\setcommonenv.bat' is not recognized as an internal or external command, operable program or batch file. 'java' is not recognized as an internal or external command, operable program or batch file. Any ideas? Thanks, Scott
Scanning HP printers
Today i wanted to add some printers to our Asset list in ME SDP. In the past, every printer was scanned and all information was correct. After scanning 2 printers today i noticed they didn't show the correct information in SDP. The same type of printer in an other location was added in the past without any problems. The problems started with the latest changes for scanning CI's. For example, printer added in the past: PRN0017 prn0017.DOMAIN.local HP LaserJet P2055dn CNC173997 Printer added
Servicedesk Plus SSL move to another server
Hi I have now tried for a week by reading all the guides I could find on how to move SD+ to a new server. I have the latest build 8217 on both servers (live with SSL and certificate installed and a new one clean installation with the same build 8217). After taking the backup on the live server, I copy the full .data file to the new server (which is working fine). I shutdown SD+ on the new server, run the restore.bat under ...\bin. Restore completes without any errors. Now when I start SD+ again
Can't Copy/Paste from Clipboard into editor using IE since 8217 upgrade
Has there been a change to Service Desk Plus from 8213 to 8217? I upgraded to 8217 (from 8213)over the weekend and now I cannot paste images from the clipboard into requests, changes, solutions, etc. This used to work. When I try to right click in the body of the editor using Internet Explorer, Paste is grayed out.. This has been working for many months. Chrome and Firefox work fine. IE 8 and IE9 produce the same result. We use this extensively and unfortunately using different browsers in our
Licence removal
Hi, i am interested how to remove existing licence from Service Desk Plus to revert it back to demo/trial
Extra username and password prompt before actual login?
Hey guys, I'm not sure this issue is due to: 1. A hack 2. A security update 3. The fact i upgraded to 8.1.0.7 recently The problem? Since a few days everytime i browse to my Servicedesk-site (locally installed on server), i get a additional password box: To be clear: Annuleren = Cancel in Dutch If i type in my username and password, no effect, the box keeps popping up again. I tried with and without the domainname... so, eventually i press Cancel on this prompt, and i'm brought at the home login
Tickets automatically being reopened
If I close a ticket, I will get a response that tickets was closed. A few minutes later the ticket is reopened. I don't know why it is being reopened. Nobody is replying to the message. Ideas?
Unable to Change Database from Mysql to MSSQL
I am wanting to update my ServiceDesk Installation from MySQL to MSSQL. I had completed the update to the most current build and performed a full backup of the database followed by running the change database script in the bin folder which successfully makes a connection to the SQL 2012 Server and creates the database along with the tables after the restart of the ServiceDesk Application. I then start the restore which is where problems start occuring. I run the restoredata.bat file and point
Cant logon to Demo
Hi I am setting up a trial of ServiceDesk Plus I downloaded. I have installed the trial onto a 2008R2 server using the defaults, except for the port number which I changed to 8888. When i get the login page and I type in administrator and administrator for username and password, I just get incorrect username or password. They must be correct as this is the default install. Can someone tell me why. the firewall is off for the domain profile. What ports need to be opened? Any help would be
Restored database and now Helpdesk hangs on startup
Hi We had an issue with a server and had to reinstall Servicedesk plus. We have installed servicedesk, which worked fine. Logged in as default login, re-added the license and then logged out and shutdown servicedesk. We then ran the restoredata.bat, which seemed to restore ok. Now when we try and restart it, it hangs on the splash screen after getting about 90 of the way through and if I go into startout.log in the bin folder, it keeps coming up with requestScheme is http every 3 secs. Any ideas
ServiceDesk Plus - Assets Permissions
Hi, We are currently going through a transition of auditing all of our assets within the business and moving them from our own in-house asset tracker system to the assets feature in ServiceDesk Plus and have encountered one problem; I have SDAdmin permissions on my account, and when i look at the assets currently entered into ServiceDesk Plus, it provides me with the name of the asset which i can click on and edit. I'd like everybody in my team to be able to do this without assigning them full
User DOMAIN for Service Desk Plus API
I am using the Servlet approach to adding a new request into Service Desk Plus. Here is my string: https://assist.optimation.co.nz/servlets/RequestServlet?operation=AddRequest&username=username&logonDomainName=ONZ&password=password&requester=TestName&subject=TestSubject I am getting the following error: FailurePlease specify the DOMAIN to which the user belongs to What is this error reffering to, and where can I get the value of the DOMAIN?
Default Administrator password not working after initial install
Hi, We have just installed ServiceDesk Plus to try but the initial password stated on the site (username: administrator, password: administrator) is not working. We get the error "Username or Password is Incorrect". This is a fresh install on Server 2008 R2 and we have not set up any passwords during install. The same is also true for the guest account (username: guest, password: guest). I've search the forum but have only found details on how to reset the password from SQL database. Is there someone
Can't delete sites, greyed out. Removed from all possible modules
I've removed it from everywhere mentioned on the forums but I can't get rid of 3 of the sites that were imported via CSV. I went through each of the following as was mentioned in another thread -- Site is associated to different modules like Assets,requests,technician,requester,templates,PM tasks and Support groups etc. When trying to delete the Site you will asked to move these set to a different site. However the Requests and tasks which was already created in the Site will still be referring to
No users Listed after a Restore
Hi, After doing a restore, using the initial backup created by SD+, i've lost the default administrator, the only one i had. I've run the query to identify the active users and none is listed, it's possible to create an user with a query? I'm using MSSQL with build 8216. Regards.
BackupData
Hi, I've been making some backups and today for the first time got some errors and backup was not successful, size of backup is 0Kb! Changes applied today before backup: - Mail server Config - Enable Fetching - Add some notification Rules - Created some requests to test notifications (Success) - Deleted all requests created for testing purposes After this i decided to do a full backup and got some errors: Command prompt output: C:\ManageEngine\ServiceDesk\bin>backUpData.bat
Configuring email tickets
HI, Besides configruing the email server settings in SDP do i need to any configuration with my Exchange 2003 server? It seems like SDP will not fetch emails. I want to implement a system where our users can submit an email and create a ticket to the helpdesk. I have set the SDP mail server settings to fetch email every 1 minute, and i can send emails fine, and reply to them too, but when i try to send email to helpdesk@domain.com SDP will not create a ticket.
Windows Agent Configuration - Linux Server
I have SDP running on a Ubuntu server. When I go to Windows Agent Configuration and attempt to configure the agent setting I get the following error. Failed to update agent settings. Any ideas on how to correct the issue?
Request does not get reopened, when requester reply to request from within application.
Hi We are running Servicedesk plus : 8.2 (8214) We have a problem, that when a request is closed, and a requester is is replying to the request from within the servicedesk application, the request will not get reopened. The request will be reopened if requester is replying to the e-mail he has received from the system. ex. User get notification about his request is closed, user clicks the (To see your request click here =>) link. From within application the user clicks "reply" and adds conversation
Hijacked / Incorrect links on tickets
Hello, I've noticed this morning that a ticket has come in which has an email forwarded from someone who's email signature has an image with a link assigned to it which goes to their company's homepage. It seem that that link has now taken over all the other links on the site so if I go to click on Home, Requests, Problems, etc instead of going to the address of our server it's pointing to the address from the image in the email that the ticket was created from. The attached screengrab should highlight
ServiceDesk won't start on CentOS 6 x86-64 Install
I just ran the installer on a CentOS 6.4 x86-64 bit system. I download the 64-bit .bin installer. When I go to the install directory and then to bin and run the run.sh script, I get the following at the end of the output: Server is starting. This may take a couple of minutes ... This evaluation copy is valid for 29 days Unclean shutdown of previous run. Failed to start the server. Please refer logs for more details The only log file with content is logs/unpackout.txt which has: # cat
Issue with the description field
Writing this post to know if someone has already faced this issue before and if we can get some help to fix it: Some customers reported us that the description field is not visible (requester view) for one incident templates we've created. After checking, the field is setup as mandatory and should be visible by the requester. We've contacted the support and tried to fix the problem by simply save again the incident template. It seemed to worked but actually the problem now appears on an different
Sort Support Groups
Hi, After we add an additional groups, its appears as an unsorted in the group field of the Request Template, if there is anyway to sort the list Support Groups?
Double Login
Greetings All, So, I've deployed the latest version of ServiceDesk in our organization. Unfortunately, there is an annoying issue that has persisted even after upgrading to the newest version. This issue is that when you access the Help Desk page (say, helpdesk.organization.com), you get a username / password pop-up box. So, you put in your domain credentials (ServiceDesk is configured to sync with Active Directory) and the password box goes away and drops you off at the "Login to ServiceDesk"
Browser logon
Hi all we are running Servicedesk Plus 8.2.0 And Im allways wondreing why we see an logon popup before the real logon from servicedesk is appearing. This first logon popup we only need to cancel and type in the logon data in the next service desk logon. Any idea how we can disable this first logon windows. It seems it comming from the webserver servicedesk is using. Thanks all
SNMP scan failing
Have enabled printers with SNMP with read access with credentials. When we choose to scan asset it is failing - cannot connect to SNMP Agent or credential is not configured. It is inventoring but doesn't function to place in correct asset location as a printer for example. Have put in creditials and tried scanning and it still fails. What needs to be changed in order for this to accept the creditials. Is there a configuration in the printer settings that needs to be opened? Thanks, Gayla Alderette
Error while trying to instantiate SQLGeneratir... - BackupData
Hi, When i run BackupData.bat it gives me an error but it finish the backup, until now i haven't try to restore, so i don't know if it will. What error is this and why it happens? Can you Help? I'm on Enterprise version under evaluation period (waiting for the license). Info: Active DB Server = mssql Database connectionProp : null Error while trying to instantiate SQLGeneratir com.adventnet.db.adapter.SQLGener ator java.lang.InstantiationException: com.adventnet.db.adapter.SQLGenerator Database started
j_security_check;jsessionid MAnageEngine error while login to servicedesk portal
Hi Team, We have ManageEngine servicedesk plus installed in our environment. We are facing the below error while login to servicedesk URL, http://xxx/j_security_check;jsessionid=DE2B2D8CD1126C1EA470B16640512F46 Please let me know if anyone have the solution for this ? Thanks, Amol
dont reopen request if i a technician
Hi colleagues, Please help me, if im an technician, i dont reopen my request whis was resolved, but if i user reopen is work, heeeelp! Thanks!
Can not convert mysql to sql server 2008
Hello admin, I'm using ServiceDesk Plus version 8.2 build 8212 I implemented step by step below The following is the procedure to migrate your ServiceDesk Plus database from MYSQL to MSSQL. Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Take a backup of the existing data and configuration under MYSQL database. From command prompt, go to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat command to start the data backup. cmd> [ServiceDesk Plus Home]\bin cmd> backUpData.bat
Saving signature
Since once of the latest updates our signatures disappeared when we replied on calls. I have solved this problem by editing the reply template. Now I am trying to change my signature because the information in it is incorrect. Whenever I save my signature, it will refresh the screen and my old signature appears. I was able to add an character, but a complete change would not be saved. First, the error during saving was that NTLM authentication was failed. This isn't right, because i am logged in
Is there a way for Service Desk Plus can create a request based on email sent to its email address
Hi, I was looking at service desk plus and under the mail server settings exist an incoming tab that has the following: Mail Fetching status: stopped so I clicked start fetching and it is now fetching. I sent an email to the incoming email address but do not see an email notification that I received an email. I see the following: During mail fetching, ManageEngine ServiceDesk Plus will delete e-mail messages for the mail account in the mail server. Hence create a separate mail account and alias
Asset Management
I have 24 software items that show up in "Under Licensed” yet I have the number Purchased equaling the number installed. The Icon shows green as compliant so I do not know why it is on this list. I also have one software that is over licensed on the under licensed list. The pie graph shows the under licensed section as well. I am going through an asset audit next week and this will really hurt my numbers. Any ideas? I am on Service Desk Plus 8.2.0 Build 8206
Creating a new category tree
Hi, We have had ServiceDesk for a while now and we have dicided to change the category structure totally. Have you have any customer who have done this and what is best practise? I mean is it best to just create the new structure and leave the old request with the old categorys? Or will the old requests categorys disapear? Or do we have to re-categorize all old request? many questions :)
Unable to enter national characters in SDP topic and problem description [IE8, SDP8214]
Hello, I'm unable to enter national characters (such as ąĄńŃ etc.) into incident topic or description while using IE8. There is no problem in Firefox v26 or chrome v32. I'm testing SDP version 8214.
Issue for enable robo technician
Greetings. When we tried to setup SD+ with the 64bit exe, and tried to apply our license with Robo Technician enabled, shows that the RT function it's not available, but, if we setup SD+ with the 32bit exe, the license applies without issues, enabling the RT function. We tested the above with Win 2008 R2 64 bit env. Do we need to request a correction in our license? Regards.
Remote software
Hello Guys, I was wondering if you could shed some light on an issue we are having here. We have Ultra VNC installed on our 200+ machines as well as the manageengine audit tool with the meeting software however we cannot remote on using the agent or VNC as an error occurs. The VNC option looks like it connects but gets stuck. The only firewall we use as a business is F-Secure and we do have a group proxy. Any ideas?
site cannot be added
I am attempting to add a second site and I get the following message FAILURE :One of the value with which the site is added depends on an object which does not exist. Hence this site cannot be added. I am not sure where to go from here. help appreciated.
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