Registry Issue
Hello, We are required to apply the following changes in the registry for the following item: Computer\HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\ServiceDesk The ImagePath setting requires the path C:\ManageEngine\ServiceDesk\bin\wrapper.exe - C:\ManageEngine\ServiceDesk\server\default\conf\wrapper.conf to the following "C:\ManageEngine\ServiceDesk\bin\wrapper.exe - C:\ManageEngine\ServiceDesk\server\default\conf\wrapper.conf". This is required to fix a path enumeration vulnerability.
How to set user- technicians to change Category ?
Hi all , I want to allow user-technicians to create new category. How to do it ? i can't find permission for it. Thanks
SD+ totally broken
Help please! I'm cannot start mail fetching, cannot change anything in SD+. "Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File." Build 9033
Error while creating request to SDP
Dear sir.. We are trying to create request as (incident & service) to SPD but it show as an error [10:55:17:123]|[01-21-2015]|[com.adventnet.servicedesk.workorder.action.WorkOrderAction]|[SEVERE]|[30]|: Exception while trying to add WorkOrder|java.lang.NullPointerException And i have rename the folder named "extracted" (to extracted_old) but still have same error So could any one help me out bcz am have problem with client and i cant do it thank
When ticket is resolved two emails are sent to customer: updated and resolved
Hi, As per above, is there a way to setup sdp so that it only sends resolved notification once the incident is resolved and not resolved along with updated at the same time? I thought there should be a business rule to set like this: if ticket updated and status does not equal resolved, take action: send update notification. Please advise Thanks
additional field change
When a Change needs to be approved or rejected the manager needs to fill in a commend for status change. This is a additional field. I have 2 questions: is it possible to let the box empty and press Save (so when I want to add a commend i can. when i don't have commends i dont fill in anything. When the options above are not possible, is it possible to remove the box. So i can change the status without getting additional fields.
Associate Requester to two different sites
Greetings, Is there a way to associate a requester to to different sites? I've got requesters that travel and work on two different sites. Thanks, Danny
9033 - Solutions search returning "No solutions available". Enterprise edition.
Thank you.
How to set user- technicians to change Category ?
Hi All, I want to allow user-technician add new Category . How to do it ? I can't find premission for it
Technician Error
When i open the Servicedesk+ app from my ipad and go to a request and want to select a technician i get the folowing error:
Bizarre Solutions Search Results
I am not sure when this might have started, but it was brought to my attention today that the Solutions search function is not working properly. I've found several other threads that reference similar problems but no solution has been posted other than upgrade (re: https://forums.manageengine.com/topic/problem-with-searching-in-solutions-database). I upgrade weekly, currently on Build 9032. What's odd is that the main search box yields questionable results, but the secondary column search fields
AD Pass Through Authentication
Hi, we have installed service desk and have connected it to our active directory. We were able to successfully import all of our user. We also have setup the AD authentication and pass through. We have no errors on the setup screen and we also appear to have no errors in the sso log file. When we open up the service desk homepage, it says the user has successfully authenticated in the log file. However, the home page screen still shows the login screen and makes the user still login. Shouldn't
Solutions - List of Approvers to submit the record to includes some who used to have permissions
(reported with respect to ServiceDesk Plus 2018 Enterprise) I have removed several Technicians from the Role that allows them to approve Solution Records, however these Technicians still show up in the list of possible Technicians to submit a Solution record approval request to. I have double-checked that these Technicians have no other Roles that would grant them these permissions. I need help with this. The permissions were removed to eliminate accidental publication of Solution records in
Service Desk administrator password reset
I changed our server time and since then I unable to login to service desk plus it says username / password is incorrect I tried to follow some blogs which reset the password from database but I get the following error Please check........ C:\ManageEngine\ServiceDesk\pgsql\bin>psql.exe -U postgres -p 65432 -d serviced sk psql: could not connect to server: Connection refused (0x0000274D/10061) Is the server running on host "localhost" (::1) and accepting TCP/IP connections on port
backUpData.bat fails with java.io errors
Hi guys, Before upgrading to the latest SP (from 9004 to 9003) the upgrade notes here indicate that I need to run the backUpData.bat after stopping the ManageEngine service. However when I try to run this backup it gives me the following error messages, I'm not comfortable upgrading until I've completed this back so that I caan roll back if necessary: Thanks!
Logout on each selection
I have a new install of ServiceDesk on a new server. I have windows authentication set up and working. When I am on the server and connect to ServiceDesk it works great. When I connect to ServiceDesk from my computer, I get the login screen and am able to login. When I click any link, tab or button on the page, it goes back to the login screen. From here I can login again and it takes me to the new screen that wanted to access. When I click on any button to take me to another screen I am logged out
Paste a picture into request body from clipboard
Hi in SDP 9000 i cant insert a picture from clipboard in IE10. With Firefox it works. is their a way to do it also in IE10?
Administrator login
After updating to 9033, i'm unable to login as local administrator. All AD account work good, but i have the only one acoount with SDAdmin role - 'administrator'. I did everything from help topic and change Administrator password to "admin", but still cant login. Also i checked " Enable_LocalAuthentication_Login" , it's true. Help please
One of my sites cannot use ServiceDesk Plus
Internet Explorer shows Internal Error: Missing Template ERR_CONNECT_FAIL when you go to the URL. No login screen, nothing. Just the error. Any ideas? My other sites are working fine and can login to the portal. Thanks, Matt
I cannot edit the Priority and SLA in Request Details.
I cannot edit the Priority and SLA in Request Details. I've tried change the Priority and SLA in the request details but it is grayed out. Please help me.
Not working receive mail
When i press the button to save the settings in the incoming e-mail, an error occurs: Not found certification path to the requested object. Please configure the application to the trusted / self-signed certificate How i can fix this?
Fetching email
Hi All, I setup mail fetching and it seemed to be working. It connected to our server with no errors and I was getting old emails that were supposedly tied to that email address. Now it is not grabbing any emails from this email box. I sent a few test emails to it and it is not grabbing anything. The log says there are 0 msg to receive.
Ticket send by email visible on requestor webpage
Hello community , I would like to correlate email send from requester mail box with my requester account to make mail ticket visible on user webpage. My requests have their email in database (I’ve import them from active directory)already so I would like to make them match with emails delivered from my helpdesk account. thx for you're time and help,
ManageEngine ServiceDesk does not started
ManageEngine ServiceDesk does not start. Run stops at "Application Layer started". After that, one can see only the dots. Operation System : Microsoft Windows 2008 R2, started on VmWare ESXi5.1.
How to delete Support Groups assigned to other sites
Hi, Recently I was merging two support groups into one using a query provided by one of the ME technicians, and I have noticed that on our system we have plenty of unused support groups. We have about 200+ sites and pretty much each site has got duplicate support groups assigned to each one, but to be honest we don't use sites to distinguish Support groups, SLAs, Working Hours, etc. We only need the sites for delivery addresses in PO system. Our support groups are not assigned to any sites therefore
Sending Email
I can send email to users inside our domain but I cannot send email outside of our domain so email to xxx@mydomain.com works but email to xxx@gmail.com fails I get an error EmailFailed to send invalid address xxx@gmail.com Any Ideas this work fine a few days ago now it no longer works. Any ideas Thanks Stan
SPAM in SDP+
I've got a BUG in spam filter If I create a rule SENDER IS NOT abc@domain.com This filter will work in all incoming mail. How can I allow only emils from a white list domain (ex. my company only)
ServiceDesk PLus is not starting
Dear, I did an update of the SDP on 08/01/2015. On 12/01/2015 around 23:00 SDP stopted working. After reboot of the server it still not starting. If I try to run 'run.bat' in a dos-box I get this message. "Inside Change JRE" =============================================================================== . JBoss Bootstrap Environment . JBOSS_HOME: C:\ManageEngine\ServiceDesk\bin\\.. . JAVA: C:\ManageEngine\ServiceDesk\bin\\..\jre\bin\java . JAVA_OPTS: -Dserver.dir=C:\ManageEngine\ServiceDesk\bin\\..
DISASTER RECOVERY - Restoring from back up
hi, i was trying to simulate a disaster recovery by restoring a back up of the entire database to another server. unfortunately i was stuck at "application layer........" Please help. Attached is the restoration of back up script. Thanks.
Ubuntu 14.04 ServiceDeskPlus 9032 - Wont start after restore
Hi, Not urgent or important at all, I'm only testing for now. I have installed ServiceDesk Plus on Ubuntu, 14.04. Default install worked fine and I could logon and access the web console. I then restored a backup file, and now the server won't start and I'd be interested in seeing what BASIC troubleshooting I should do: ==> What log file do I need to look at? ===> boot.log under /ManageEngine/ServiceDesk/server/default/log reads like this ONLY: 14:14:27,020 INFO [Server] Starting JBoss (MX MicroKernel)...
Back up and restoring to another server failed
hi, i was simulating a back up and restore from one server to another.. but apparently the restoration of the back up file from one server to the other server failed because when i try to open the service desk application.. the program hangs on application layer message.. attached is the output file. please help.l
[solved] Trouble installing 9033 hotfix
I updated my servicedesk installation today as I was several versions back. I successfully installed 3 updates to get to 9000, and now I can't seem to get 9033 working. When I use updatemanager.bat to initiate the update, it tells me that there is a pending JRE update and to run servicedesk server. When I run the server, it gives me the following output in cmd.exe and continues to run the server: "Inside Change JRE" "Going to change JRE folder" Could not find c:\ManageEngine\ServiceDesk\jre_old
I cannot start SDP
Hello, I´m having a problem. I cant start the SDP, because the splash screen keeps stopping in "Application Layer Started......................................." message. I migrated from one server to another, because a energy problem. After the clean install, the service run perfectly, but when I restore my last backup, the service keeps stopping in the "Application Layer Started......................................." message. When I execute the run.bat file, it ask me to change the port, and
Evaluation to free
Morning I installed an evaluation version of SDP in a test environment to allow my SD Analyst to do some testing with creating new policies etc. After install I restored a backup of our ServiceDesk and she had been fine using as normal. Since the free version says it's the same for 5 technicians, I figured we could just remove technicians. Since the evaluation expired, she can no longer get into SD to remove additional technicians etc. If I try to open it, it sits at "Application layer started..........."
AD Authentication - User name and password invalid.
Hello! I have setup AD integration properly, all the users are showing up in the ServiceDesk site. When I go to log in with one of the accounts, my own, which is setup as a technician it says the username and password is invalid. I have selected the domain and my credentials do work. The funny part is if I use the App with my email address everything works. I also attempted to add SSO, which is reporting as working, it still asks for a user name and password in a pop up box. (I added the URL for
Email is not picking up from mailbox
Hi Support, I'm having an issue picking up mail from the Exchange mailbox. I've emailed you the log files this morning. When I stop the mail fetching and then press save I see the error: "Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate" . I've followed the steps in part 2 of this link and created a new cert file and moved it to the correct location but the issue persists. I've confirmed IMAP is working and I've restarted the
Update a ticket by email from the requester
Ok, this is weird. We've just started using servicedesk and like the power of it, but it's behaving strangely. If a requester replies to a ticket notification, instead of updating the ticket, it creates a new one. If we disable the function to create new tickets by email, the updating works again! Is this by design? Can we only have one of the two functions? It'd be a shame if so, because we really want to be able to create new tickets by email, but also want users to be able to update their tickets
Request Searches Passed a Certain Date
It seems that any searches we try to do for our Requests will not return results that are after Nov 18. You can locate the tickets when viewing "All Requests", but the search function will not return them. An update was done around that time, and we had to work with support to get functionality again. I'm not sure of the details, but if needed, I can get them for you. Currently running 9.0 Build 9026.
The time elapsed analysis not work in Chrome
I'm working with the version used is 39.0.2171.95 m
Update a ticket by email from the requester
Replies to a ticket notification from the user aren't updating our tickets - just creating new ones instead that we have to merge! They're straightforward replies with the ticket number in, with two hashes either side, but it just isn't working. Any ideas?
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