Ubuntu 14.04 ServiceDeskPlus 9032 - Wont start after restore
Hi,
Not urgent or important at all, I'm only testing for now.
I have installed ServiceDesk Plus on Ubuntu, 14.04. Default install worked fine and I could logon and access the web console.
I then restored a backup file, and now the server won't start and I'd be interested in seeing what BASIC troubleshooting I should do:
==> What log file do I need to look at?
===> boot.log under /ManageEngine/ServiceDesk/server/default/log
reads like this ONLY:
14:14:27,020 INFO [Server] Starting JBoss (MX MicroKernel)...
14:14:27,022 INFO [Server] Release ID: JBoss [WonderLand] 3.2.6 (build: CVSTag=JBoss_3_2_6 date=200410140106)
14:14:27,022 DEBUG [Server] Using config: org.jboss.system.server.ServerConfigImpl@d7725c4
14:14:27,022 DEBUG [Server] Server type: class com.adventnet.j2ee.deployment.system.AdventNetServerImpl
14:14:27,022 INFO [Server] Home Dir: /home/administrator/ManageEngine/ServiceDesk
14:14:27,022 INFO [Server] Home URL: file:/home/administrator/ManageEngine/ServiceDesk/
14:14:27,022 INFO [Server] Library URL: file:/home/administrator/ManageEngine/ServiceDesk/lib/
14:14:27,023 INFO [Server] Patch URL: null
14:14:27,023 INFO [Server] Server Name: default
14:14:27,024 INFO [Server] Server Home Dir: /home/administrator/ManageEngine/ServiceDesk/server/default
14:14:27,024 INFO [Server] Server Home URL: file:/home/administrator/ManageEngine/ServiceDesk/server/default/
14:14:27,024 INFO [Server] Server Data Dir: /home/administrator/ManageEngine/ServiceDesk/server/default/data
14:14:27,024 INFO [Server] Server Temp Dir: /home/administrator/ManageEngine/ServiceDesk/server/default/tmp
14:14:27,024 INFO [Server] Server Config URL: file:/home/administrator/ManageEngine/ServiceDesk/server/default/conf/
14:14:27,024 INFO [Server] Server Library URL: file:/home/administrator/ManageEngine/ServiceDesk/server/default/lib/
14:14:27,025 INFO [Server] Root Deployment Filename: jboss-service.xml
=====
restorestatus.txt under server folder reads:
Restore Started
Backup File:/home/administrator/Download/backup_postgres_9032_fullbackup_01_08_2015_09_06/backup_postgres_9032_fullbackup_01_08_2015_09_06_part_1.data
Date and Time of Restoring: 08.Jan.2015 12:17:28 PM
Database Server: postgres
Database Name : servicedesk
====
No other troubleshooting completed as yet..
Thanks,
Joe
Dublin