I did an update of the SDP on 08/01/2015. On 12/01/2015 around 23:00 SDP stopted working.
After reboot of the server it still not starting.
If I try to run 'run.bat' in a dos-box I get this message.
"Inside Change JRE"
===============================================================================
.
JBoss Bootstrap Environment
.
JBOSS_HOME: C:\ManageEngine\ServiceDesk\bin\\..
.
JAVA: C:\ManageEngine\ServiceDesk\bin\\..\jre\bin\java
.
JAVA_OPTS: -Dserver.dir=C:\ManageEngine\ServiceDesk\bin\\.. -Dprogram.name=run.bat -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl -Djboss.boot.library.list=log4j-boot.jar,jboss-common.jar,jboss-system.jar,AdventNetDeploymentSystem.jar,commons-logging.jar -Dsdp.java.gc=false -Xms128m -Xmx512m -XX:PermSize=64m -XX:MaxPermSize=128m -Ddb.home=C:\ManageEngine\ServiceDesk\bin\\..\pgsql -Dorg.jboss.logging.Log4jService.catchSystemOut=false -Dorg.jboss.logging.Log4jService.catchSystemErr=false -Djava.util.logging.manager=com.adventnet.logging.LogManager -Djava.util.logging.config.file="C:\ManageEngine\ServiceDesk\bin\\..\server\default\conf\logging.xml" -Djava.util.logging.config.class=com.adventnet.logging.LoggingScanner -Dlog.dir="C:\ManageEngine\ServiceDesk\bin\\..\server\default" -Djava.library.path="C:\ManageEngine\ServiceDesk\bin\\..\lib\native;C:\ManageEngine\ServiceDesk\bin\\..\lib;C:\ManageEngine\ServiceDesk\bin\\..\bin" -Dtier-type=BE -Dtier-id=BE1 -Dfile.encoding=UTF-8 -Duser.language=en -Duser.region=US -Dstart.type=command
.
CLASSPATH: C:\ManageEngine\ServiceDesk\bin\\..\jre\lib\tools.jar;C:\ManageEngine\ServiceDesk\bin\\run.jar;C:\ManageEngine\ServiceDesk\bin\\..\lib\AdventNetLogging.jar;C:\ManageEngine\ServiceDesk\bin\\..\lib\AdventNetNPrevalent.jar;C:\ManageEngine\ServiceDesk\bin\\..\lib;C:\ManageEngine\ServiceDesk\bin\\..\lib\AdventNetUpdateManagerInstaller.jar;C:\ManageEngine\ServiceDesk\bin\\..\server\default\deploy\jbossweb-tomcat50.sar\commons-httpclient-3.0-rc1.jar;C:\ManageEngine\ServiceDesk\bin\\..\server\default\lib\commons-logging-1.0.2.jar;C:\ManageEngine\ServiceDesk\bin\\..\server\default\deploy\jbossweb-tomcat50.sar\commons-codec-1.3.jar;C:\ManageEngine\ServiceDesk\bin\\..\lib\startupclasses.jar;.;
.
===============================================================================
.
Server is starting. This may take a minute ...
Failed to start the server. Please refer logs for more details
Normal Shutdown.
Server shutdown complete
Please advise.