Push Notifications
Hi, I still cant seem to get push notifications to work. I have set up the proxy and i have also watched my smoothwall box to make sure its not getting blocked. All seems to be working fine. It still doesnt work. I can only use the unauthenticated port or everything fails because it doesnt seem to pick up a username. I am wondering if you can help me with this. Thanks, Ryan
outgoing mail setting
Outgoing mail with different settings. it will send out with support@myorg.com
DB MS-SQL too heavy (80 Gg .md 8Gg .log)
Hi somebody can help me, the db is too heavy and it's work fine right now, but it's a risk, is not normal to be so big only we have 100.000 tickets (the attachment folder has size of 7 Gg), the version is standard Thanks
ServiceDesk Won't Start Linux Debian 7 64 bits
Hello, It was working until yesterday. Now I've rebooted the server, and the output I get is :/opt/ManageEngine/ServiceDesk/bin# sh run.sh Not exists ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /opt/ManageEngine/ServiceDesk JAVA: ./../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx512m -XX:PermSize=64m -XX:MaxPermSize=128m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl
Restoring old database with New installation
Am trying to installation a new servicedesk plus on linux x64 server after the old installation failed to start several times and I uninstalled it. When I run installation command as root nothing happens like shown in the snap shot attached below. I have tried several times but in vain. I urgently need to install the latest version and then restore the old database, is that possible?? please help
Migrating to new server Issue
Hello, I am trying to move from a Windows server 2003 server to Windows 2012. I have them both up and running the same version. I can launch the web login via the 2012 server and login no issues. Once I try and do the restore this stops working and I can not get anything to work. The backup was created on the same version. Running the run.bat script I can see the AdventNetServiceDesk FAILED. I can reset the database and it will work again but there will be no data. How can I import the database
Not fetching emails from Exchange 2013
Our client has migrated from Exchange 2010 to 2013 and their SDP does not fetch emails. Currently the mailbox is still on 2010 with a route added to the 2013 so we can test SDP. We tried by creating a new certificate using gencert.bat but there's no avail. I have uploaded the support files as well. Please assist. Exchange 2010.zip - support file generated while SDP works with 2010 Exchange 2013.zip - support file generated while SDP works with 2013
Possible reasons and troubleshooting requried for Slow SDP..!
Hello Everyone, I came across few scenarios were SDP was running very slow. Usually this happens when the Port is occupied by other services or simply Restarting the service help. I would like to know what are the other possibilities and what can be the troubleshooting steps for the same. Regards Bhavik
How to use info path forms in service desk
I have created an Info Path form and have been able to email the form to Service Desk Plus, however the radio buttons and check boxes are not preserved when displaying the form in Service Desk. If I make the check boxes in text boxes the frame(borders) are not visible First image shows a section of the form being filled out using text boxes and check boxes compare the formatting in the second image and you will clearly see there is no frame around the test boxes and check boxes also have no borders
Schedule Backup error message
Dear team, I received a message from my Service Desk that the scheduled backup cannot be completed successfully. Below is a portion of the notification I received: Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com java.io.IOException: Data error (cyclic redundancy check) at java.io.FileInputStream.readBytes(Native
Users not getting access to self service portal
Hi Team, Self service portal of service desk plus is not opening in employees system. Please helps and provide solution for the following.
Mobile Access for Requester and not only for Technicians
Hello everyone One of our customers recently asked for mobile access. I understand that the momentary status is that only technicians have the option to log in through mobile website / iPhone App. We have got the challenge here that even our technicians cannot log in to the App or through mobile Access. That is because they are requester themselves. Seeing all this my only logical conclusion is that mobile access should be available for requester as well. And nothing speaks against it imho. So my
AD import is slow 9035
Hi. I get 40000 AD user. On 9004 I can imported they in 1,5 hours (15 user per second). When I update to 9035 import speed descreased to 0,5 user per second.
Unable to modify CI Type
A while ago we created a custom CI Type in the CMDB for Tablets and at some point with one of the version upgrades a system CI Type for Tablets was introduced. I presume as part of the upgrade process, our custom CI Type was renamed Tablet_old. I was trying to modify the CI Type on the entries we have in Tablet_old to move them over to the Tablet category, but was getting an error that some fields did not match. I edited the attributes on the Tablet to match the Tablet_old (see below). Now when I
Response to submitted forms hanging
For the past week I've been getting occasional reports of the SD+ system hanging up when people submit a form, whether it's creating an incident, updating a Problem, or whatever. I've seen this behavior myself a couple times. If you are just clicking around page to page it works fine, but sometimes you submit a form, and no response comes back. The system is taking the submission and creating or updating whatever the record is. However, the user doesn't know this, and sometimes will click the
Department manager not seeing all department requests
I setup a department manager to see all of his department's requests, by manually setting it in his account. He could see all of his department but a few. I've checked the department for his whole team, and even manually assigned their department, but still a couple are not showing. I cannot see why - they are definitely in the same department, and no other settings are different. What can cause this, please, and how do I fix it?
[SDPlus] Unclean shutdown of previous run.
Good Morning, I have problem yesterday my SDPlus is running fine , the only alteration I made was an insert referring to the so-called ID : insert into workorder(workorderid,requesterid,createdtime,respondedtime,duebytime,completedtime,timespentonreq,resolvedtime) values (30000,2,0,0,0,0,0,0); After running the insert was necessary to reboot the service , however after that it is not executed more . Following error: root@tm-ld-sdp-ananke:/data/ManageEngine/ServiceDesk/bin# ./run.sh Not exists ================================================================================
Trying to start PostgresSQL server failed
Fresh install of Ubuntu Linux 14.10 64bit. Get the following message: Server is starting. This may take a couple of minutes ... Free Edition ... Trying to start PostgresSQL server failed
iPhone App - 401 error on Tasks only
Hi, I have just upgraded ME SD+ to build 9032 and the iPhone app (ServiceDesk Plus V3) works fine for everything except the Tasks dropdown where I get "Request failed: unauthorized (401)". To clarify - I can start the app, login ok, see all my requests and their associated conversations etc. Error only occurs when clicking on the tasks button in the header bar of a request
Problem with workstations scanning (Asset)
Hi, We have Service Desk Professional 9.0 Build 9029 (max amount of IT assets is 1100). We have about 500 workstations in our domain. And we have some issues with workstations scanning. About 100 errors occur when we start Windows Domain Scan. You can see the screen shot with errors: "No response received from workstation. Probably the workstation might be switched off or does not exist" and "General failure while performing the operation". But all these workstations are turned on, we can ping them
IT and Facilities
Hey all, I have been in touch with service desk help, Unfortunately i am still not understanding what needs to be done. We have 2 departments IT and Facilities. IT has 6 Techs all the same level and facilities has 8 techs all the same level. I need to know how do i set this up so when a requester logs in they can put a job into IT and only IT technicians can see the jobs or vice versa with facilities ? Is there a way to designate where the job goes on the requester request page ? We have over 400
Backup schedule problem
Hi there, this is my first post in this forum and I can't find a similar one. So let's try it. Two weeks ago we had the problem, that in the Backup schedule the backups have been shown as Error and the files couldn't be found. And obviously the backups failed. So we started them manually but that didn't solve the problem. Then we restarted the system and created a new backup schedule. This one is now working and backups are created in the specified folder.But although we specified to keep backups
Purchase Order items is blank
Hi, since we updated to version 9 we have some issues with POs. Sometimes they items just disappear from the display. The subtotal, everything it's just gone. But when we go to receive items, they items are listed in there. See attached.
Problem importing user into ad, generating heavy traffic against AD server
So every since patching to 9033 the logs in SDP are being filled with the following: [13:00:04:145]|[01-22-2015]|[com.adventnet.sym.adsm.common.server.ADHandler]|[INFO]|[46]|: ****************************| [13:00:04:145]|[01-22-2015]|[com.adventnet.sym.adsm.common.server.ADHandler]|[INFO]|[46]|: Going to Get Object : LBrotzel| [13:00:04:145]|[01-22-2015]|[com.adventnet.sym.adsm.common.server.ADHandler]|[INFO]|[46]|: Getting userProp value| [13:00:04:255]|[01-22-2015]|[com.adventnet.sym.adsm.common.server.ADHandler]|[INFO]|[46]|:
Can't login as local administrator
After updating to 9033, i'm unable to login as local administrator. All AD account work good, but i have the only one acoount with SDAdmin role - 'administrator'. I did everything from http://www.manageengine.com/products/service-desk/faq-admin-modules.html#AdminUser13 end when i run last queri, cmd return me " UPDATE 1". Thats all. What should i do?
How can i rebuild the database
I've been testing ServiceDesk Plus and thought that I would re-install the system completely in order to fix some errors I made during my initial setup, however, it appears that the database did not re-create properly, all the tables are present but there is no accounts to use etc so i am unable to login and begin configuring everything. Can anyone tell me if there is a way to force a database rebuild to reset the database back to default "just installed" mode? I'm using a MSSQL server if that should
Disabled Local Authentication
I disabled local authentication and now I can't login as administrator or any technicians. I see instructions for fixing this with MySQL, but I have PGSQL. What is the command to fix this? Thank you!
SDPCrash-OutOfMemoryError upon start, continuous restart
Dears, We've rolled out the scan script on our workstation recently (around 600 Workstations) and this seems to have caused resource exhaustion on SDP, hence we've been getting the SDPCrash-OutOfMemoryError issue. I've tried to fine tune the heap size in the wrapper.conf file to a maximum where I wouldn't get the "Could not reserve enough space for object heap" and I reached the values 512 and 1432, but still the out of memory occurs. What should we do now? this is really getting frustrating. Enclosed
Problem with move onhold status to open status
Dear Sir. I do have problem with moving onhold status to open status scenery. I have made template Categories request as service catalog and i did the workflow to approve the request from one technical so when the end of the user create new service request which i have already made the status should be onhold in tell the technical approved the request,so if the technical approved for the request the status should move to open. So i want to put the status be onhold by itself while the user create
Backup Fails when trying to upgrade to lastest update
I have upgraded many times and never had a problem, but today when I run backupdata.bat I see the following on the screen and no backup happens. c:\ManageEngine\ServiceDesk\bin>backupdata Starting.... java.io.FileNotFoundException: SDPbackup.log (Access is denied) at java.io.FileOutputStream.open(Native Method) at java.io.FileOutputStream.<init>(Unknown Source) at java.io.FileOutputStream.<init>(Unknown Source) at com.adventnet.servicedesk.tools.SDBackUp.initBackup(SDBackUp.java:203)
Import from Active Directory stopped working
When trying to import users from Active Directory it stopped showing our AD OU tree and was just showing the Users OU. To try and fix that problem I ran the following commands on the database: delete from adousrelationinfo; delete from adorganizationalunits; I am now getting the attached error when trying to import users
Removing the video links from the portal page
Hello, Our company does not allow users to stream any video so I am wondering how I can remove the "Watch this Portal Usage Video" from the requester portal page? Thaks, Scott
HTTP Status 500 after login
Hi, after loggin in with my admin credentials, i get the following error message: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException
java.util.Hashtable.put(Unknown Source)
com.adventnet.servicedesk.home.util.LicenseReminderUtil.getDetails(LicenseReminderUtil.java:86)
org.apache.jsp.jsp.HomePage_jsp._jspService(HomePage_jsp.java:1201)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:201)
org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:274)
org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455)
org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:320)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:201)
org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)
com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:177)
com.adventnet.console.filter.IT360Filter.doFilter(IT360Filter.java:133)
com.adventnet.console.agent.ConsoleFilter.doFilter(ConsoleFilter.java:371)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
Service Fails to start
After making modifications suggested in taickets
Dashboard links generate NTLM failed redirecting to login page error
We are able to look at and view graphs on the dashboard with no problem. However, when we click on any of the links on the graphs on the dashboard page, we are taking to a page that has the error message "NTLM failed redirecting to login page " Once there, the page seems to just continually refresh every couple of seconds.
Email Notification for close jobs does not work.
HI, Don't know if anyone can help, its a strange one. When I submit a request to helpdesk it replies with an automated response which is great. However when a job is closed it does not email back saying what the resolution is. I have the template created and it is save in the notification settings. I have checked filters etc and its not being blocked. There is also nothing in the logs I can see. Its obviously not the send settings as I get the auto response when a ticket is created. Any ideas. Thanks
Service fails
After making changes suggested in ticket 7184017 and 7184110 I get the following error in the event log, please advise Log Name: System Source: Service Control Manager Date: 1/29/2015 11:50:03 AM Event ID: 7024 Task Category: None Level: Error Keywords: Classic User: N/A Computer: nysdp.milbank.local Description: The ManageEngine ServiceDesk Plus service terminated with the following service-specific error: Incorrect function. Event Xml: <Event
HTTPS
I opened a ticket to redirect traffic over port 443. The Ticket # is 7184017, after executing steps 1 and 2 I try to connect from a browser I get a page cannot be displayed error.
SQL Migration
I opened a ticket for migrating my local database to SQL, the ticket # is 7184110. Currently our SQL servers are configured for Domain Authentication. I when I attempt to connect to the SQL server I get the message "connection failed" . I was sent a workaround which is outlined in the ticket, however it does not work, can someone please assist.
Technician removed from AD and re-imported no longer recieves notifications
We have setup service desk plus and had all of our technicians setup and all was well. One day we had to delete one of the technicians from active directory and then recreate them with a new user and email guid. We then re-imported the users to service desk plus which includes the newly created technician account. now that technician doesn't receive any notifications,.all the other technicians do receive email notifications except the one that was re-created. I have tried removing the technician
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