Problem with mail conf
Hey, I download and install ManageEngine ServiceDesk Plus v9.0. I Made one installation of my fedora server and integrated with MySQL. I manage to configure mailbox for our service to and connect it in administration panel. Unfortunately I had reinstall my servicedesk to use postgresql database. After installation I have problem with conifugurating my mailbox. Strange because I use the same creditentials, I choose IMAPS and it gave me a notice That It can't find the proper certificate please set trusted/self
New ticket issue
Hello, we have SDP build 9035. When we creating new ticket and english-named requester, everything is OK. But if username is in cyrillic, we have alert "requester name does not exist. do you wish to add new?" and no matter that requester was imported already. Also, we lost body of ticket, only subject is remaning. How can we fix that?
After update and service pack 6 cannot start application
Urgent problem, as Servipack cannot be uninstalled (have tried to call the support number, no agents available) Same problem as other post with simiar topic (no solution), also as topic "The ServiceDesk startup hanging at "Application layer started.........................."" Included is the wrapper.log, as this was asked for in the other topics/posts. Best Regards Jan
Large Servicedesk MS SQL log
Hi I have a question. Why is my MS SQL log file for our Servicedesk larger then the database is self? The database uses about 180MB and the Log about 1GB of storage. Is there something wrong with the setup or? Regards Martin
Service Level Agreement (SLA) Change Priority Resets SLA
Hi, We are trying to setup our SLA rules and notifications. In the case of a low priority ticket that fails its SLA rule, we want to re-prioritize the ticket to a normal priority. However, when we do that, the SLA is also changes to the Normal priority SLA and it shows that the ticket is not failing the SLA. From a performance reporting perspective, the ticket failed the SLA when it didn't meet the low priority SLA, Is it possible to re-prioritize the ticket without changing the SLA violation?
Mail sending not work
Hi! I have a problem about SMTP relaying in my infrastructure. I allow the ServiceDesk server internal ip address to relay through my exchange server. I also set the SMTP settings on the WEB UI at administration / mail server settings. When I try to send mail from a ticket I get an error immediately on the form that cannot send mail and I also see it on the support / logs but no specified information can viewed except the following message: "Exception while trying to send notification for Request
Adding "?" as value to custom "Incident Area" field caused display error
The values within a custom "incident area" field were "n/a" - the technician attempted to change the value to "?". The tech then returned to the '/WOListView.do' page and the list of request IDs was blank. Using any filter (e.g. "All Requests"), the same result (see attached) This only affected the technician that made the change. When loading a single request ID - /WorkOrder.do?woMode=viewWO&woID=71961, it works fine. I have since changed the value back on these requests but with no luck. Can you
How to install a new wildcard PFX certificate?
Hi Guys, I would like to install a new wildcard certificate into MangedEngin Supportdesk Plus. I've followed the following document: http://www.manageengine.com/products/support-center/ManageEngine_SupportCenterPlus_7.9_Help_InstallationGuide.pdf ( titel: Installing a PFX ). But when I restart the service as given in the Document, the managedengine supportdesk tool will fail See error: STATUS | wrapperm | 2015/02/13 15:00:40 | ManageEngine SupportCenter Plus started. INFO | 1 | 2015/02/13 15:00:45
Cannot reinstall ServiceDesk
Hello all, I am trying to reinstall the ServiceDesk (windows 2008 r2 sp1 and sql express 2008) ... without success. Basically I do all the installation part (selecting MSSQL) and when I try to just simply start the service... it does not start. Can you help me out ? Thanks.
Service Categories
I have problem in service Categories list, that when I add service it’s not appears, and when I try to add again it’s told me that the service already exist ,and it’s not appears in the list ,and in some user it’s appears, so how I can solve this problem.
Contract ID is NOT system generated
When I create a new contract, the required fields are Name, Type, Vendor, AND Contract ID which is a text field (see image below). The manual states that Contract IDs are system generated. I cannot create a contract record without entering data into this field. I don't see a way to change the Contract ID setting. Please advise. Thanks.
Downgrade an expired eval
Late last year we went through an eval of SD+ Professional. We are looking at getting a 10 tech license and the Project management add-on, but have to wait for budget. In the meantime, we want to downgrade to Standard to start using it. I downloaded a 10 tech Standard license. But, I can't get to the web interface and the SD+ app on the server does not start. I took a snapshot of my VM, uninstalled SD+ and re-installed the Standard version. I could then start the application. However, as soon as
Contract Owner Details Missing
According to the Admin Guide (page 440), you can view the contract owner details by clicking the Actions combo box and selected View Owner Details option (see image below). I do not have this option. Please advise. Thanks.
Multiple Sessions to different ManageEngine Products
I have several ManageEngine products running and when i login to each one of them in the same browser i continuously have to keep logging in when i switch from one app to another. How can this be fixed?
Passthrough Authentication not working
I am trying to configure pass-through authentication to allow our technicians and requestors to login with their AD details and not have to enter the details again. I have successfully created the AD System accounts and everything appears to be configured correctly however Pass-through authentication is not working. Upon further inspection of the system logs I suspect that SDP is running with an incorrect time zone somewhere, despite the server and user accounts having the correct time zone applied
Push Notifications
Hi, I still cant seem to get push notifications to work. I have set up the proxy and i have also watched my smoothwall box to make sure its not getting blocked. All seems to be working fine. It still doesnt work. I can only use the unauthenticated port or everything fails because it doesnt seem to pick up a username. I am wondering if you can help me with this. Thanks, Ryan
outgoing mail setting
Outgoing mail with different settings. it will send out with support@myorg.com
DB MS-SQL too heavy (80 Gg .md 8Gg .log)
Hi somebody can help me, the db is too heavy and it's work fine right now, but it's a risk, is not normal to be so big only we have 100.000 tickets (the attachment folder has size of 7 Gg), the version is standard Thanks
ServiceDesk Won't Start Linux Debian 7 64 bits
Hello, It was working until yesterday. Now I've rebooted the server, and the output I get is :/opt/ManageEngine/ServiceDesk/bin# sh run.sh Not exists ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /opt/ManageEngine/ServiceDesk JAVA: ./../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx512m -XX:PermSize=64m -XX:MaxPermSize=128m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl
Restoring old database with New installation
Am trying to installation a new servicedesk plus on linux x64 server after the old installation failed to start several times and I uninstalled it. When I run installation command as root nothing happens like shown in the snap shot attached below. I have tried several times but in vain. I urgently need to install the latest version and then restore the old database, is that possible?? please help
Migrating to new server Issue
Hello, I am trying to move from a Windows server 2003 server to Windows 2012. I have them both up and running the same version. I can launch the web login via the 2012 server and login no issues. Once I try and do the restore this stops working and I can not get anything to work. The backup was created on the same version. Running the run.bat script I can see the AdventNetServiceDesk FAILED. I can reset the database and it will work again but there will be no data. How can I import the database
Not fetching emails from Exchange 2013
Our client has migrated from Exchange 2010 to 2013 and their SDP does not fetch emails. Currently the mailbox is still on 2010 with a route added to the 2013 so we can test SDP. We tried by creating a new certificate using gencert.bat but there's no avail. I have uploaded the support files as well. Please assist. Exchange 2010.zip - support file generated while SDP works with 2010 Exchange 2013.zip - support file generated while SDP works with 2013
Possible reasons and troubleshooting requried for Slow SDP..!
Hello Everyone, I came across few scenarios were SDP was running very slow. Usually this happens when the Port is occupied by other services or simply Restarting the service help. I would like to know what are the other possibilities and what can be the troubleshooting steps for the same. Regards Bhavik
How to use info path forms in service desk
I have created an Info Path form and have been able to email the form to Service Desk Plus, however the radio buttons and check boxes are not preserved when displaying the form in Service Desk. If I make the check boxes in text boxes the frame(borders) are not visible First image shows a section of the form being filled out using text boxes and check boxes compare the formatting in the second image and you will clearly see there is no frame around the test boxes and check boxes also have no borders
Schedule Backup error message
Dear team, I received a message from my Service Desk that the scheduled backup cannot be completed successfully. Below is a portion of the notification I received: Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com java.io.IOException: Data error (cyclic redundancy check) at java.io.FileInputStream.readBytes(Native
Users not getting access to self service portal
Hi Team, Self service portal of service desk plus is not opening in employees system. Please helps and provide solution for the following.
Mobile Access for Requester and not only for Technicians
Hello everyone One of our customers recently asked for mobile access. I understand that the momentary status is that only technicians have the option to log in through mobile website / iPhone App. We have got the challenge here that even our technicians cannot log in to the App or through mobile Access. That is because they are requester themselves. Seeing all this my only logical conclusion is that mobile access should be available for requester as well. And nothing speaks against it imho. So my
AD import is slow 9035
Hi. I get 40000 AD user. On 9004 I can imported they in 1,5 hours (15 user per second). When I update to 9035 import speed descreased to 0,5 user per second.
Unable to modify CI Type
A while ago we created a custom CI Type in the CMDB for Tablets and at some point with one of the version upgrades a system CI Type for Tablets was introduced. I presume as part of the upgrade process, our custom CI Type was renamed Tablet_old. I was trying to modify the CI Type on the entries we have in Tablet_old to move them over to the Tablet category, but was getting an error that some fields did not match. I edited the attributes on the Tablet to match the Tablet_old (see below). Now when I
Response to submitted forms hanging
For the past week I've been getting occasional reports of the SD+ system hanging up when people submit a form, whether it's creating an incident, updating a Problem, or whatever. I've seen this behavior myself a couple times. If you are just clicking around page to page it works fine, but sometimes you submit a form, and no response comes back. The system is taking the submission and creating or updating whatever the record is. However, the user doesn't know this, and sometimes will click the
Department manager not seeing all department requests
I setup a department manager to see all of his department's requests, by manually setting it in his account. He could see all of his department but a few. I've checked the department for his whole team, and even manually assigned their department, but still a couple are not showing. I cannot see why - they are definitely in the same department, and no other settings are different. What can cause this, please, and how do I fix it?
[SDPlus] Unclean shutdown of previous run.
Good Morning, I have problem yesterday my SDPlus is running fine , the only alteration I made was an insert referring to the so-called ID : insert into workorder(workorderid,requesterid,createdtime,respondedtime,duebytime,completedtime,timespentonreq,resolvedtime) values (30000,2,0,0,0,0,0,0); After running the insert was necessary to reboot the service , however after that it is not executed more . Following error: root@tm-ld-sdp-ananke:/data/ManageEngine/ServiceDesk/bin# ./run.sh Not exists ================================================================================
Trying to start PostgresSQL server failed
Fresh install of Ubuntu Linux 14.10 64bit. Get the following message: Server is starting. This may take a couple of minutes ... Free Edition ... Trying to start PostgresSQL server failed
iPhone App - 401 error on Tasks only
Hi, I have just upgraded ME SD+ to build 9032 and the iPhone app (ServiceDesk Plus V3) works fine for everything except the Tasks dropdown where I get "Request failed: unauthorized (401)". To clarify - I can start the app, login ok, see all my requests and their associated conversations etc. Error only occurs when clicking on the tasks button in the header bar of a request
Problem with workstations scanning (Asset)
Hi, We have Service Desk Professional 9.0 Build 9029 (max amount of IT assets is 1100). We have about 500 workstations in our domain. And we have some issues with workstations scanning. About 100 errors occur when we start Windows Domain Scan. You can see the screen shot with errors: "No response received from workstation. Probably the workstation might be switched off or does not exist" and "General failure while performing the operation". But all these workstations are turned on, we can ping them
IT and Facilities
Hey all, I have been in touch with service desk help, Unfortunately i am still not understanding what needs to be done. We have 2 departments IT and Facilities. IT has 6 Techs all the same level and facilities has 8 techs all the same level. I need to know how do i set this up so when a requester logs in they can put a job into IT and only IT technicians can see the jobs or vice versa with facilities ? Is there a way to designate where the job goes on the requester request page ? We have over 400
Backup schedule problem
Hi there, this is my first post in this forum and I can't find a similar one. So let's try it. Two weeks ago we had the problem, that in the Backup schedule the backups have been shown as Error and the files couldn't be found. And obviously the backups failed. So we started them manually but that didn't solve the problem. Then we restarted the system and created a new backup schedule. This one is now working and backups are created in the specified folder.But although we specified to keep backups
Purchase Order items is blank
Hi, since we updated to version 9 we have some issues with POs. Sometimes they items just disappear from the display. The subtotal, everything it's just gone. But when we go to receive items, they items are listed in there. See attached.
Problem importing user into ad, generating heavy traffic against AD server
So every since patching to 9033 the logs in SDP are being filled with the following: [13:00:04:145]|[01-22-2015]|[com.adventnet.sym.adsm.common.server.ADHandler]|[INFO]|[46]|: ****************************| [13:00:04:145]|[01-22-2015]|[com.adventnet.sym.adsm.common.server.ADHandler]|[INFO]|[46]|: Going to Get Object : LBrotzel| [13:00:04:145]|[01-22-2015]|[com.adventnet.sym.adsm.common.server.ADHandler]|[INFO]|[46]|: Getting userProp value| [13:00:04:255]|[01-22-2015]|[com.adventnet.sym.adsm.common.server.ADHandler]|[INFO]|[46]|:
Can't login as local administrator
After updating to 9033, i'm unable to login as local administrator. All AD account work good, but i have the only one acoount with SDAdmin role - 'administrator'. I did everything from http://www.manageengine.com/products/service-desk/faq-admin-modules.html#AdminUser13 end when i run last queri, cmd return me " UPDATE 1". Thats all. What should i do?
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