changeDb on MSSQL
Hello, I try migrate my DB from one MSSQL server to another. While i select production server which have more the 7 instance ChangeDB.bat fail :( Exception in thread "AWT-EventQueue-0" java.lang.ArrayIndexOutOfBoundsException: 2 at com.adventnet.servicedesk.tools.ChangeDBServerGUI$2.focusLost(ChangeDBServerGUI.java:214) at java.awt.AWTEventMulticaster.focusLost(Unknown Source) at java.awt.Component.processFocusEvent(Unknown Source) at java.awt.Component.processEvent(Unknown
Connection Refused
All of a sudden, I'm getting a connection refused error message in all browsers - both remote and local connection attempts. Not sure where to look to begin to troubleshoot this error. The firewall is disabled by GPO on all server machines so I don't think that's what is at play here. But as a precaution, I went into the firewall settings in control panel anyway to confirm that the firewall was off - and it was. Any assistance would be appreciated - as I don't want to have to reinstall. Thanks.
service request approval status
If an approver denies a service request then at at a later time additional information is supplied and a second approval request is sent to the same approver and he/she now approves the request will the approval status of the service request change to pending approval. If not how do I remove the denied status from the service request.
Send mail fail
Dear Support, I can't send email when i choose SMTPS and port 587 in mail out going. I send you file support. Please tell me why i can't send email and give me solution. Thanks & Regards!
SSL cert problem in SD Plus 9.1
Hey , when I have generated a new keystore and received certificate files from the customer and imported them in the keystore , I get the following error message from IE 11 , " certificate is not trusted ." When I look in the certificate it reads "it is self signed" . I also get this message in Firefox. Have followed the administration manual for installation of SSL certificates. What am I missing ? I hope that someone else has come across this before! Best Regards Stefan S
SMTPS / TLS SD+ not working
Hi We are trying to start using SMTPS in SD+ SMTP har worked for years. Have a recive connector that we used for the SMTP connection for all these years on our Exchange 2010. Have now added TLS and port 587 to the config on both on Exchange and SD+ settings. Sending a mail throws this error in the logs. What could be wrong ? [com.adventnet.servicedesk.notification.action.SDNotifyAction]|[SEVERE]|[53]|: Exception while trying to send notification for Request ID : 5390|com.adventnet.servicedesk.ServiceDeskException:
./changeDBServer.sh --console -- Connection refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections.
root@sd:/opt/ServiceDesk/bin# ./changeDBServer.sh --console ======================================================== Usage : sh changeDBServer.sh --console [for non GUI user] Usage : sh changeDBServer.sh [for GUI user] ======================================================== Jul 26, 2015 12:18:51 AM com.adventnet.servicedesk.server.utils.SDDataManager <init> INFO: rootDir :: /opt/ServiceDesk/bin/../ Jul 26, 2015 12:18:52 AM com.adventnet.servicedesk.server.utils.SDDataManager <init> INFO:
Failed to start the server. Please refer logs for more details -- Service Desk version 9.1 64 bit on CentOS Linux 7 (Core)
[root@fr bin]# pwd /opt/ServiceDesk/bin [root@fr bin]# sh run.sh & [1] 7470 [root@fr bin]# Not exists ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /opt/ServiceDesk JAVA: ./../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx512m -XX:PermSize=64m -XX:MaxPermSize=128m -D program.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.Adv entNetServerImpl -Djboss.deploy.localcopy=true -Djboss.boot.library.list=log4j-b
Sum bug in display DataPicker
Hello.In my config setting: Start day of the week is Monday. But while create new Changes and setup "Scheduled Start " in DataPicker week start from "Sunday". In Request all work fine.
Failed to start the server. Please refer logs for more details -- Service Desk version 9.1 64 bit on CentOS Linux 7 (Core)
[root@fr bin]# pwd /opt/ServiceDesk/bin [root@fr bin]# sh run.sh & [1] 7470 [root@fr bin]# Not exists ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /opt/ServiceDesk JAVA: ./../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx512m -XX:PermSize=64m -XX:MaxPermSize=128m -D program.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.Adv entNetServerImpl -Djboss.deploy.localcopy=true -Djboss.boot.library.list=log4j-b
CMDB relation
Hello, I have a relation made with between a department and a printer. See below. But if a make a incident with Ben or Ben Langeveld, the field ci shows "no asset available". Do i forget something, or is thsi nog working. If a made the relation direct from the CI to mine name it is working. kind regards.
Excluded" and "freeware" software is listed as "Under Licensed"
Hello, In our "Scanned Software Assets" overview all the "excluded" and "freeware" software is listed as "Under Licensed". How can we fix the compliance type for all the software to compliant? These software is scanned with a previous version op Manageengine Servicedesk, now we are running 9.0 Build 9002. If we add new software to ""excluded" and "freeware" the type is set correctly. Regards, Danny
mark leave or unavailability for a half a day only
Hello I would like to know if and how it is possible to mark leave for a portion of a day only. (let's say a half a day) Up to know, I can only mark unavailability for a whole day. Thanks Best regards, Marc
Updating ME in CLI Ubuntu Linux issues
I'm having trouble updating to the latest version of the helpdesk using linux. I'm using the instructions found here https://www.manageengine.com/products/service-desk/help/adminguide/introduction/upgrade-service-pack.html but no matter what I type I get an error that it can't find the update file. I've moved the update file into the bin directory even to no avail. Any help?
Completed Approvals Being Regenerated into Pending Approvals
We are working with Servicedesk Plus (Ver 9.1 Build 9100) and we are having an issue with Approvals for Service Requests. Through testing I have concluded that every time a technician performs an update to the “Resources Info” section by answering the customized questions for any given Service Request, and then saves the request, this puts the request into an “on hold” status. I’m not sure why this happens, but once the request is in the “on hold” status it wipes out the prior approvals that were
Errors When Accessing SDP with Firefox
It seems the newest release of Firefox includes an identifier for the "logjam" vulnerability, which is causing an error when attempting to login to our ServiceDesk Plus server. The error is: SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message. (Error code: ssl_error_weak_server_ephemeral_dh_key) Any suggestions? We're not having the error with Google Chrome. We're running build 9046.
IE 8
Hi, When you register a query in the browser Internet Explorer 8 instead of a single query is logged in the system of two identical right. The Service Desk Plus displays an informational message "for IE 6 and IE 7 is not fully supported. Some features may not work properly." If you are using a browser version 11 or other browsers such duplication does not occur. Question - why the system issues a message when you use IE 8, and why there is duplication of requests? Compatibility Mode is disabled.
API Test Page not working
Hi @all, I found this documentation https://intranet.wiki.zoho.com/MSP-SDP/REST-API-for-native-app.html but the webpage to test the API ( http://<server>:<port>/ html/APICall.html) does not working/exist. Does anybody know whether this documentation concerns to the actual SDP release??? If so is there something special to configure to get this working? Thanks in advance Christoph
Capturing information from Service Request to task and Changing SLA via Business Rule
Hi, I would like to ask two following questions: 1. how to capture the content on Service Request description and transferred it to the task description attached to it. What I need from here is to get the information entered on the description to be immediately transferred to the task, so that the technicians can see it immediately via notifications on email once it's created. 2. how to change the SLA of Service Request by using business rules. Basically I want our VIP users to have immediate high
User not Showing in Department
A user has recently changed department, when I have changed their department in the service desk their tickets are not visible for the rest of the department. I have ensured that both the department and site are correct and match users in the same department.
Requests duplication in 9101
After update to version 9101 we got requests duplication if it created in WinXP + IE8. :( Any request is inserted in table twice, with different id's. In Win7+IE and WinXP+FF all OK. Can anybody help ?
Delay sending notice of the appointment specialist of request
When assigning specialist of request, formation and sending notice of the appointment is delayed up to one hour. Requests less than 10, registered specialists - 20 people. The rest of the notification, such as the closure of the request, deliverability quickly. We are using our own specialist roles. The cause and solution to the problem? Sincerely. Igor Stepanenko.
Error when processing mail stopped mail fetching
Hi Folks, Manage Engine build is #9045 We experiencing a problem today when an email was being pulled in by manage engine servicedesk plus it had an error while processing mail, this caused the whole mail_fetching service to stop. Firstly can I get someone to check how this would have happened and secondly is there a way to set up automatic emails when this happens to it can be manually restarted immediately Thanks, Cahal
Removal of the technical specialist
I have a problem. Our technical specialist is fired, so we blocked him in AD and removed from GIU in Servicedesk. He is not presented in the list of the specialists in servicedesk too, but tasks still assign to him. Where is the location or file, from whitch i should delete him? Thanks for the quick answer.
Unable to login or reset admininistrator password in SD+
Ran the following query for MSSQL per instructions: update AaaPassword set PASSWORD = '2+uYvE3SLfO3XaHl+CaGLA==' , SALT = '1103287238602' where PASSWORD_ID = ( select AaaPassword . PASSWORD_ID from AaaPassword LEFT join AaaAccPassword on AaaPassword . password_id = AaaAccPassword . password_id LEFT join AaaAccount on AaaAccPassword . account_id = AaaAccount . account_id LEFT join AaaLogin on AaaAccount . login_id = AaaLogin . login_id where name = 'administrator' ) Received the following error: Msg
Scheduled Activities Not Working
Hi - I've raised this problem via the SDP support portal but they've been unable to fix so I thought I'd try the wider community. I have been testing an upgrade to SDP but have come across a couple of problems: 1. The scheduled activities have stopped working so, for example, backups don't run, preventative maintenance tasks don't run, search indexes don't update. I can see when looking at the Support tab > ServiceDesk Application Status Check > Scheduled Activities that the activities are enabled
Default CI-Type of Workstations through PO's
Dear SDP Team, When we do 'receive items' in a PO for workstations, the workstations appear within our inventory, but they all get the CI-Type of "Unix workstation" by default. Ideally, the PO asks for the correct sub-CI-Type or reverts default to just "Workstation". Is there a way to change this default behaviour. I'm on build 9100, Enterprise. With regards, Sven
Common Additional Fields change to Requester Additional Fields
Dear all, When I planned my installation, three months ago I defined 3 "Common Additional Fields". I didnt notice that I'm not able to include this fields when reporting... Is there any way to copy it from "Common Additional Fields" to "Requester Additional Fields"... maybe I can do this directly into database. SDP-Enterprise 9.100 - MSSQL Thanks for your advise. Regards, Gustavo Huerta
Change maximum size of attachments
Is it possible to change the maximum size of an attachment? If so, how do I go about it? I need to reduce the current maximum size (10MB) down to 1MB (or smaller)
Error after installing the patch ManageEngine_ServiceDesk_Plus_9_0_0_SP-1_0_0
Hello. After installing the patch ManageEngine_ServiceDesk_Plus_9_0_0_SP-1_0_0, on top of the patch ManageEngine_ServiceDesk_Plus_to_9_0_0_SP-0_48_0, the server began to try to run MySQL, although set to PGSQL. To install the versions of SD: 1) basic system version 9.0.45 2) patch to 9000...9047 to 9048 ... (ManageEngine_ServiceDesk_Plus_to_9_0_0_SP-0_48_0) 3) patch with 9046, 9047, 9048 to 9100 (ManageEngine_ServiceDesk_Plus_9_0_0_SP-1_0_0) Startup log: [root@sd bin]# ./run.sh JBOSS_HOME: /opt/ManageEngine/ServiceDesk
Update to 9100 problem
Hello everybody. I have a problem with updating to build 9100. now installed build 9048. When updating to 9100 there is a message : "Latest build, hence patch need not be applied". what's the problem?
Business Rules in Service Catalog
Hi, Is it possible to use the Service Catalog's "Additional Fields" in the business rules? They show up in the Business Rules section under Admin>Business Rules but they do not show up under Admin>Service Catalog>Manage>Business Rules. Thanks Adrian
Task Template Group not defaulting when new Task is created.
All: Running into a frustrating situation. I have created a Task Template in which I have specified a Task Title, default Group, default Owner, default Priority and default Task Type. When this is saved, on an Incident/Request, when I go to add a New Task, my new Template does correctly appear in the "Use Task Template" combo box. I choose my newly created Template, all values default as I have setup, except "Group". This remains as "--Select Group--" I have tried various other Support Groups in
Move all Departments to one Site
I need to reorganize our sites and departments. We currently have duplicate departments in multiple sites. For example I have an Orthopedics department in Site 1 and Site 2. I need there to be only one Orthopedics department Site 1 and get rid of Site 2.
Specify NIC for asset discovery
Hello All, We just started using ServiceDesk plus and I'm wondering if there is a way 2 specify which NIC will do the scanning for asset discovery. The server we are using has 2 cards. Thanks, DG @madheadache on Twitter
Missed type when auto-suggesting solutions in Incident Request template
As I type in the Subject of my request, the ticket is dropping characters (significantly) and I believe this is being caused by the auto-search of the solutions. Is anyone else experiencing this? Any work-arounds? Should I submit a ticket? For example: When I typed "The quick brown fox jumped over the lazy dog" It came out as The ck brown x umped er zy d Thanks, Adam
Can't find resource for bundle java.util.PropertyResourceBundle, key ae.cmdb.source.servTag
ManageEngine ServiceDesk plus version 9100. I have a problem with REST API. When I trying to add/update Workstation or Server, I have error: "Can't find resource for bundle java.util.PropertyResourceBundle, key ae.cmdb.source.servTag" http://localhost:8080/api/cmdb/ci?OPERATION_NAME=update&TECHNICIAN_KEY=0FB041D4-3D1C-49BD-9DAD-XXXXXXXXXXXX '<?xml version="1.0" encoding="UTF-8"?> <API version="1.0" locale="en"> <records> <record> <parameter><name>CI Name</name><value>sdp-w2k3-2</value></parameter>
API - lack of new lines when ADD_REQUEST used as an operation name
Hi, I'm dealing with integration SDP with other system, I have problem with answers to ticket. Everything is working fine except this. I'm sending that kind of requests: TECHNICIAN_KEY - [apikey] OPERATION_NAME - ADD_REQUEST INPUT_DATA: And im doing that on the same way, how im creating new incident - and there new lines are correct. Unfortunately, for reply this is not working. That how it looks like: I tried putting there \n, \n\r\, #&13; and this kind of characters - without any result. I have
Delete or Modify a custom field in Templates
Howdy all! I am wondering how I can edit or simply remove a custom field I created in the Incident Templates? I have a field that was created called Level which is causing problems when we are actually trying to use the original Level field that is a part of incidents. I cannot find a way to delete, rename, or otherwise modify a new field that was created. When I place the default Level field into a template it shows the right one, but when I commit my changes to the template I receive the following
Unable to enable LDAP Authentication
Hello all, I am having a problem with my LDAP Integration. I have successfully added my DC, and imported users. However when I try to enable LDAP authentication nothing happens. Reviewing serverout0.txt I see that when I try to enable LDAP auth I get the following errors: [11:19:29:320]|[07-06-2015]|[com.manageengine.servicedesk.servlet.ClientLogServlet]|[SEVERE]|[26]|: Login user(id):3, Error occurred-->Uncaught TypeError: Cannot read property 'innerHTML' of null, in file name:http://[address
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