Manage Engine migration
How to migrate the Manage Engine Service desk 9.4 one server to another server ( Old ME server is running on 2008 R2 ) Now need to migrate the Server OS is windows 2012 R2 we need old data's also new server please suggest how to completed the actvity
Is it possible to get a Standard instance if we're using an Enterprise instance?
We're using SDP 11010. We have two Enterprise instances set up (IT and another one). We have a department who wants to have their own instance for tracking things. It's two people and they have no need for tracking assets. So a Standard version/instance is preferred. According to your pricing, this instance should be free, but I can't figure out how to make this work. Is it not possible to have a Standard instance when we're using an Enterprise instance? Thanks.
manageengine servicedesk plus 11 upgrade
Hi All, Would like to if anyone has upgraded SD Plus to version 11, I am bit confused about the EMS concept and API changes Is EMS a different feature or is it an upgrade? Currently I am using a licensed SD Plus standard version 10510, so what happens if I upgrade it to 11 thanks in advance
Export CMDB
Hello, how i can export CMDB information, from a custom categorie ? I want't to do that to facilate the visibilty on the cmdb to reorganise it. Regards, Olivier
Catalan language
Hello, Any plans to add the Catalan language in ServiceDesk Plus? Thank you.
SQL Query request - last Agent contact date with model filter
HI All, I'm looking for a SQL query showing a simple column list of: Machine name Machine model (with filter "Latitude") Service Tag Asset state (with filter "In use") Last logged in user Agent last contact time Thanks in advance for all your help - your an amazing team!
Query Assistance
When another field is NOT NULL, is it possible to run a DATEDIFF else "some text"? Something like this: CASE WHEN ("wos"."LAST_TECH_UPDATE" IS NULL ) then 'None' else DATEDIFF(day, dateadd(s,datediff(s,GETUTCDATE() ,getdate()) +(wos.LAST_TECH_UPDATE/1000),'1970-01-01 00:00:00'),GETDATE()) END "Request Overdue", Thank you, Jim
WHERE DOES THE MAIL GO AFTER IT HAS BEEN APPROVED
Hi, After the mail has been approved, what happens next?
Upload the icon for Default request
Dear SD Team, I want to upload the icon for the default template as the PIc Your Version : 11.1 Build 11100
[SDF-46601 ] Dynamic Date in Custom Views
Hello, I would like to set up a view of all requests coming due this week (between Monday and Friday of the current week). There doesn't appear to be a way to set this dynamically so it changes from week to week. Instead, I have to set a hard date. It would be nice if the Views worked like the Reports, where you can set a dynamic range such as "This week", "Next Week", etc.
Import Vendors ...
Cannot see any option to IMPORT Vendors. We have a long and varied list and would like to standardize the Vendor list by IMPORTING a CSV file. Is this possible?
ManageEngine Support
What type of accountability does ManageEngine have when you cannot meet your own SLAs for a product that supposed to help customers with ITIL standards who have been loyal to ManageEngine for over 10 years?
Service Catalog Approvers
Hello Everyone, Is there anyone knows if there is away to show all users that are imported from AD in the Select approvals section just like when looking for a requester name. I have assigned some users to have service approval rights but what I want to do is to show all users as approvers. Thanks in advance
ServiceDesk Plus Mobile Application
I'm pretty sure I know the answer to this question but I've been instructed to ask it anyways: Can you manage projects via the mobile application? And if you can't manage them can you at least view them? I'm assuming the answer is no to both questions but I wanted to be sure.
Set ticket priority by e-mail
Hi, if I compose new ticket using e-mail (windows outlook) then if I set priority "High Importance" then new ticket is created without priority set - priority is empty, so how could I set priority using e-mail clients? thanks
v10512: Blank Approval email bug fix
SD-80743 : In some cases, a blank approval notification email is triggered. --------------------- Can you elaborate on this bug fix from this release. In version 10017 we recently started using Stage 2 Approval and have seen blank notifications sent out when the following prompt is provided: Last night we upgraded to v11003 and still experience the same blank approval email when submitting an Approver via this prompt.
[SDF-38075] New Reminder with default "Remind me before" on 15 minutes
Hello, is it possible to store a default value of e.g. 15 minutes for the reminders? This value "Remind me before" is unfortunately often forgotten and then the reminder does not take place. Thanxx Chris
User Conference
When is there going to be another User Conference in Canada or the United States?
Request Dependency Limit: 15
Hello, we're getting an error saying the number of Requests in a dependency group should not exceed 15 (shown below). However, you can change the "Show # per page" setting to be 250 per page, which suggests a much larger number of dependencies is allowed. Is the "number of dependencies allowed" a setting we can increase?
[Solved]Close request when reject by approver
Hi, I wanna to close request when this request rejected by his approver. What should I do? Do you have any solution to solve this issue? Thanks
Servicedesk SSL LINUX version 9409
Hi can you help me I have the servicedesk solution in a linux environment where I want to publish it by https I already did the steps of keystore and csr I already have my certificate which matters to my keystore but at the time of modifying the file / home / user / conf / server.xml to enter the keystore name and password, start service and send me an error message PR_CONNECT_RESET_ERROR. The port has already been changed 443 to https. Can you help me, please.
Incident Template vs. Service Catalog
I am having trouble understanding the difference between the Incident Templates section and Templates I can build in the Service Catalog. It appears that I can set the request type in each as either a service or and incident so why are there two seperate systems for creating templates?
Autofill Additional Fields in Request
I am trying the script below: /* * Use case: Show user additional field details in new request page. * * Input: * * requestAdditionalFieldID is the id of the field available in new request page. ie. Location * requesterAdditionalField is the display name of the user additional fields. ie. Userlocation * * * */ //-----------------------Inputs Required--------------------// var requestAdditionalFieldID = 'WorkOrder_Fields_UDF_CHAR3'; var requesterAdditionalField= 'Adres'; //-----------------------Inputs
How to trigger reminder emails to those with tickets in a certain status?
I want to trigger notifications to end users who have service desk requests in a status of "On Hold - Requester" every 24 hours for 72 hours then automatically close the ticket after 72 if they don't change the status back to open. I have created the notification and when playing with triggers, I can't seem to find anything in the system that allows triggering off date since status update or something similar. I don't even need an exact date, it would be roughly every 24 hours.
Reports - Date Picker
Hi There have been date pickers (Calendar Controls) in reporting products for over 20 years. SSRS has it, Cognos has it., Visual Studio, Power BI, etc..pretty much every reporting tool every made has date pickers. Currently you have to pick "last week", "last quarter"....etc. You cannot pick a date range??? Can you please add Date Picker / Selector controls to the reporting module? They are needed by everyone.
Download List of business rules
Hi, There are quite a few business rules that have been configured in the system till date and there is a requirement to audit the list as on date. Can you pl let us know if there is a possibility to download list of business rules with details/catgeories such as Priority, Group assigned to and so on. If so pl let us know how to download the list pl. Regards, R Karthikeyan
Setting Change Approver
Hi, Does anyone know if it is possible to set the Change Approver using a script? I am currently setting the Change Manager using a script but cannot figure out if I can do the same thing for the Change Approver. Ideally I would like to set the Change Approver according to who the Change Owner is. Thanks In Anticipation Ian
Java Support Moving Forward
With most of the tools and apps within ServiceDesk Plus requiring Java, and most browsers dropping support for Java, are there plans to develop a different tool set anytime soon? I ask because we are slowly moving away from IE 11 and are heading into the realm of Chromium based browsers. Unfortunately they do not support NPAPI.
Jira subtasks and source code management
Hello All, Our organization is looking to consolidate our 3 ticketing systems to 1. We are currently using ServiceDesk Plus, Helix/TTP, and Jira. One of the requirements that the business has is that the ticketing allow source code management. Is this possible within the ServiceDesk Plus environment or is it something exclusive to an ALM? We are also looking to be able to connect to Git as we use that for code testing. Is anyone using that in ServiceDesk Plus or is that also only a feature of a true
Remove the AP from Subject of mail approval
Dear SD Team, " ##AP## Approval required for a Request # 111" We want to Remove ##AP## for sending approval mail subject
keystore certificate error signed fields invalid
In last step to add ssl to servicedesk plus keytool -import -trustcacerts -alias <your_alias_name or [Domain Name]> -file your_domain_name.crt -keystore sdp.keystore This Error accorded: keystore certificate error signed fields invalid
approvalconfig.csv file location
Hi, Where shoud I put approvalconfig.csv file in conditional approval script? I have this error: Message : Traceback (most recent call last): File "ConditionalApproval.py", line 32, in <module> with open(filename) as data_file: FileNotFoundError: [Errno 2] No such file or directory: 'e:/Program' Regards
Any idea on app
Hi, I was wondering if there was any chance you were developing a desktop app instead of the only way to access being through a browser? Thanks
What to display in Name Requester or On-Behalf-Of Drop Down Box when creating ticket
Can we display ID when a user enters Requester or On Behalf Of? When a requester is typed, in the drop down, the ID would be so incredibly more useful than the email address or department. Can we replace the department and have it display the ID? Once a user is selected, the ID is also not displayed, the title, department, email and contact number are displayed. Again, the ID would be much more useful than most of this displayed information. The More Info button is probably more clicks than we
ServiceDesk Plus Training in Singapore/ APAC countries
Hello fellow SDP users, Just wondering if anyone has come across a company in Singapore/ APAC countries who offers either onsite or classroom training for ServiceDesk Plus? Many thanks, Bryan Regional, IT Exec (end-user Support)
difference between incident and service request indicated
Is there a way to see on request page which are incidents and which are service requests. Thanks
Encrypted from web server to Database
Hi, We are using TLS 1.2 and have that setup and working in Service Desk Plus on premise, no issues. But....how do we enable an encrypted connection between the web server and the Database server?
Bulk Delete Requests
Hi there, Is there a way to bulk delete requests other than selecting the 250 per page and hitting delete? I have 32000 tickets in the system I want to delete but can see a faster way? Thanks
Send reply from email alias - ServiceDesk Plus
Hi, I have been setting up groups and assigning tickets based on the email address. I have this working but i`m unable to send an email to the requester from the group email address. So for example the main mailbox is called helpdesk@ and i have an another mailbox called hardware@ which forwards emails to helpdesk@ and assigns the tickets to the hardware group. When they try to reply to the requester i would like it to come From: hardware@ but this fails to send. I have assigned full permissions
Why requesters can view all assets!?
Why requesters can view all assets!? Is it safe to view all assets by users? What made it possible for users to see their assets only?
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