Add vendor to workstation
Hi, I think we should add vendor to workstation to know where we buy, so that we can call them when got problem. And we add location to workstation to know where it is. Thanks, Triet
Internet Help
I have this set up on a Windows XP Professional Machine, port 80 (default web server port) and i have all the routers and settings fowarded to the ip address, but nothing works, can help me?
Deleting Requesters
I imported two different CSV files that had names in upper case and lower case in the other file. I thought the names would get overwritten in the second file if they were already added. But, I guess it could not distigish between the cases. I just want to mass delete all the requesters. Then I can add them back in with one CSV file. Instead of having duplicates.
Service desk 4.1
I am evaluating products for network management (software / hardware audits) and your product seems like it would fit my solution. Is there a lower price than for 2 technicians as I would only need it for one?
Inventory versus assets
Maybe I am missing something, but wouldn't what I have inventoried be considered assets as well? Maybe the ServiceDesk Plus isn't geared towards that but, it would be nice to be able attach $$$ and purchase dates to the inventoried items. If this is already possible and I am just missing it, please enlighten me. TIA Stephen
Need to be able to enter old purchase orders, and assets
Currently you can only enter purchase dates that are present and future. I have had an IT department before I started using your software. I am unable to enter in say, my PO's since Jan 1st. Please advise, and can you include this in your next release.
Translation
how I can translate ServiceDesk Plus in Dutch
Managing Requesters Listing
Hi, As I imported the requesters list from my adctive directory, there were several group accounts and redundant accounts that got created in Service Desk. When going through the list to remove unwanted requesters, I noticed that everytime I deleted an account, Service Desk returns me back to the first page of the requesters list. How frustrating when I am already on the "P" list, and after deleting a requester, I am sent back to the beggining of the page. Even if I select the page to show 50 or
Managing Requesters Listing
Hi, As I imported the requesters list from my adctive directory, there were several group accounts and redundant accounts that got created in Service Desk. When going through the list to remove unwanted requesters, I noticed that everytime I deleted an account, Service Desk returns me back to the first page of the requesters list. How frustrating when I am already on the "P" list, and after deleting a requester, I am sent back to the beggining of the page. Even if I select the page to show 50 or
Several questions
Hello, I have some questions, I will greatly appreciate if you can provide me some answers : 1) It is said in the documentation that if you select a user who has a single assigned computer, the dedicated field should be automaticaly populated in the request form. It doesn't work ? 2) We already have an old tool to manage help desk and we do not wish to loose these data. Is it possible to import calls as long as we provide the right infornation (like using a CVS file) ? 3) Is it easy to translate
ServiceDesk Asset Man. Integration with OpsManager
Hi, Is it possible to link the server/desktops discovered by OpsManager to the server/desktop in the asset management database? The idea is that we can quickly link machines with problems with their hardware/software profile. Is this possible?
Can I do a search using the ticket id
Can I do a seacrh using the ticket id. As in an Enterprise Setup, once we have more than 200 tickets, it will be very difficult to search using the Keyword?? Pls reply ASAP
Inventory Reporting with Values? / Patch availability
Hi, Is there any way to produce a report with inventory assets with the associated value? and asset category total? Ideally I would like to get a report of total number of assets in each category and the overall acquistion cost for the category plus a grand total. Also, is there any plans to be able to customise or generate our own queries for reporting (like a custom report writer) or the ability to transfer data out of the system for analysis in other packages? Re. Service Desk 4.1 - is the upgrade
Contact number in Request and Display resolution.
The new feature to import requesters is great and worked like a charm. But, when you add a requester to a new request the contact number does not show with in the contact info text box. But, when you save the request the contact info number is present. Is there any way to have the number shown before you save the request. Also, we still have a lot of workstations with the resolution of 800 x 600. You have to scroll back and forth after each save or tab change, is there anyway to have the webpage
opManager Update
I was told by someone in tech support a few weeks back that there was supposed to be an update for opManager coming out this week. Is that still true?
notification email with URL
Hi all, Is it possible to have the notification emails that are sent out include the url to the Request? ie. in the email have a url simliar to the following http://brishelpd01:8080/WorkOrder.do?woMode=viewWO&woID=5 to allow the technician to go straight there? This would be useful in saving time for the tech's to get to the job, otherwise you have to log into the system, then find the job based on the details in the email. Ideas?
Requester can access data Admin Module with read access
Hi, I am testing this software and using free edition 4.1. One user with Requester ID logged in and click on update details Can get to Setup Wizard Screen. Then this requester is able to view all the data in the system. -Sri
servicedesk on windows vs linux
I have noticed some discrepancies with your other products maybe working better on windows vs linux. Is there perhaps a guideline or best practice on what OS to run opmanager and servicedesk? I noticed for example, for the windows scan to take place in service desk, it needs wmi - how does one scan from a linux servicedesk system for windows domain then?
domain discovery question
Is it possible to add machines from the domain, without having to do a full discovery? Reason I ask is that we manage about 1/3 of our global domain and I only want to have those machines in the inventory that I manage. Also it would be helpful if we could just list all the machines then just tick the one's we want to add.
stop a discovery?
Is it possible to stop a domain or network discovery?
Device scanning
hello.. im having trouble in detecting devices thru domain and network scanning. not all devices which present in my current network successfully detected. another thing, only 1 workstation which is the pc where i install this servicedesk got all details about the models, hardware n etc. is this normal? or do i have to key in the details manually..pls help tq.
Asset /PO pricing wrong????
I have noticed (as a new comer to the software) that when I do a PO with multiple quantities of an item. I put the single cost price in as it is the first option then my quantities. Well the price is then registered as the list price divided by the quantity when I go to receive and then catalog the asset. It should be list price mulitplied by the quantity. Example: I create a PO for some HDD's. I list the price as $100 and I order 2 of them. My PO reflects that I have 2 at $100 each. The PO comes
notifications for update/close of ticket?
I have the notification working for the requestor and the admin. However I don't see the requestor getting any email updates when the ticket is either updated and/or closed. It would be great if as a tech I'd update the ticket and an email would be shot out to the requestor with the update. Also more importantly after the resolution is entered and when the ticket is closed. Please let me know if this can be done now or in the near future. Thanks, Chris
A few things
I have had a quick look at this so I hope I havne't missed anything, was looking at buying OpManager so thought this would be natural to use as well, we currently use Cerberus, http://www.cerberusweb.com and there are a few features of this that I would need to see in ServiceDesk. 1) Time tracking, already mentioned this one, but it is essential to able to enter time spent. 2) Multiple queues, as I see it at the moment to you have to run muliple copies to service multiple queues ? We currently run
Questions
I have several questions: (1) I am not very clear on the installation process. Does the service desk client have to be on technician workstations for the technicians to use it? Or do the technicians have to log on to the Windows 2000 Server where the Service Desk Web Server will be installed? In other words is their only one client installation. Let us say for example that I may decide to take the one with 2 technicians for $495.00. Can you please elaborate? (2) Can you please explain when all workstations
PO Approval
Hi. I'm evaluating your product because it provides most of functions we require. I've got a question regarding the purchase orders. In the admin guide I can see an Approval step in the workflow but I can't seem to find an Approval function in the actual application. This would be very useful for us as in my organization any purchase needs a manager approval. Thanks a lot
ServiceDesk Plus 4.1 released
We are happy to announce the release of ServiceDesk Plus 4.1 version. Salient features in ServiceDesk Plus 4.1 � Active Directory Integration � Importing Requesters from a CSV file � Data Back Up and Recovery options � Support to import assets from a CSV file � Customer Satisfaction / User Survey � Support to stop timer on requests � Performance tuning � Support for requesters to add Notes over requests � Support for technicians to add public or private Notes over requests � Sending notifications
Reports
How can I customize the reporting feature. The fields do not lione up and it is not very informative.
Delete a PO error
FAILURE : Purchase Order is being used by a module. Hence cannot delete it. Can you help me on this?
Can I install this cool product on a shared hosting plan?
Hello, Just came across this site and I am blown away with everything I see. I am VERY interested in the Service Desk package. But I guess I have a great dumb question. I currently use a webhosting company called www.ixwebhosting.com and I know that I get a bunch of MySql databases with it, but I am not sure if I can install it there. It is a shared hosted package. Could I install this package for my customer to use with the configuration I have? Thanks WBPC
Wheres the time tracking ?
I had a look around the demo and was very surpised to find no time tracking what so ever ? Guys, take a look at the interafce on http:///www.cerberusweb.com to see how it's done. I really like OpManager and was hoping to find an equally good Helpdesk here but will stick with Cerberus, hti sproduct still has a bit of a ways to go, until I can see who spent how much time on what, it is useless, this is a fundemental of any Helpdesk system. Also, if this was just announced, how come it is version 4
Date Sent on emails sent by the ServiceDesk
Hi, I would like to know if there is any way for the ServiceDesk software to put a sending time/date into the email headers. As they come in now with my email being sorted by date they are appearing at the bottom of the list of email as they have no sent date in the headers. thanks for any response Glen
Trying to change monitoring email
error: Please create a separate mail account and alias the mailid to this account. ServiceDesk deletes the email from the account after fetching. I can't seem to be able to get it to change, the mailbox exists and I have the right credentials. It is saying mail settings saved successfully, but resetting to the previous account. Any Ideas?
windows or linux version?
hi, which version do you suggest to run? i'm currently playing around with the win version - but even on actual hardware it is slow... is the linux one faster? thanks, seb
email notification
I can get notification to work if I use a local MTA, but cannot get it to work with my ISPs mail server, it just says notification failed. any ideas? Leec
Add note option is not available
"add notes" option is unavailable when technician has replied to my ticket. The current ticket status is "open". how do I enable this feature. Please help!!1
ServiceDesk stops
I have had an installation running for a couple of weeks now, but recently it has stopped without any apparant reason, I cannot see any logs which could identify this clearly, I am running on Linux Suse9. How do I isolate this issue? LeeC
Specifying a Company instead of Department
Hi, Currently ServiceDesk has a "department" field for requesters - so in some respects ServiceDesk assumes you are a single large company. I'm an IT services company, so I have no departments, but my requesters are external clients who belong to different external companies. I want to specify the company that the requester belongs to in the setup of the requester and when I associate workstations (which are in company domains that I access via VPNs). So that I am future-proofing myself for any future
Creating requesters
I create requesters according to the manual, but Im not able to login using these requesters. I get "Invalid username and/or password. " The only user I am able to login is admin/admin. Do I need to do something on the server? thanks, Volnei
Question Free eval edition
Am trying to add another device and get message that limit of 10 is reached - OK. How do I replace a device with another?
Next Page
