Wheres the time tracking ?
I had a look around the demo and was very surpised to find no time tracking what so ever ? Guys, take a look at the interafce on
http:///www.cerberusweb.com to see how it's done. I really like OpManager and was hoping to find an equally good Helpdesk here but will stick with Cerberus, hti sproduct still has a bit of a ways to go, until I can see who spent how much time on what, it is useless, this is a fundemental of any Helpdesk system.
Also, if this was just announced, how come it is version 4 ? keep trying, if you get this to the level of OpManager you will have a fine product :)
Cheers
Phill
Also, if this was just announced, how come it is version 4 ? keep trying, if you get this to the level of OpManager you will have a fine product :)
Cheers
Phill
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