notifications for update/close of ticket?
I have the notification working for the requestor and the admin.
However I don't see the requestor getting any email updates when the ticket is either updated and/or closed. It would be great if as a tech I'd update the ticket and an email would be shot out to the requestor with the update. Also more importantly after the resolution is entered and when the ticket is closed.
Please let me know if this can be done now or in the near future.
Thanks,
Chris
However I don't see the requestor getting any email updates when the ticket is either updated and/or closed. It would be great if as a tech I'd update the ticket and an email would be shot out to the requestor with the update. Also more importantly after the resolution is entered and when the ticket is closed.
Please let me know if this can be done now or in the near future.
Thanks,
Chris
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aarthin
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