(1) I am not very clear on the installation process. Does the service desk client have to be on technician workstations for the technicians to use it? Or do the technicians have to log on to the Windows 2000 Server where the Service Desk Web Server will be installed? In other words is their only one client installation. Let us say for example that I may decide to take the one with 2 technicians for $495.00. Can you please elaborate? (2) Can you please explain when all workstations are scanned for assets? (3) Can you please explain the licensing of this software? Is this for an individual installation or concurrent?