Notification for all users that server will be down
Is there a way of adding a note onto the dashboard so if a server is down for maintenace or maintenace is planned all clients can see this on their dashboard. Rather than having the same requests posted time and time again if a server or service is down.
Send Template to User
My question is : if I complete an order and I checked to notify the user in question, is it possible to add our template for the client EX: Order ID Company Name : Thank you for using ... I will take care of you ASAP. Thank for your Answer.
Sending Email
Very strange this... POP3/SMTP settings are correct and emails are correctly being collected and created as new requests. If I use the 'Email the Requester' option all is good (which makes me think its not a problem with SMTP settings) but even though I have ticked the notification rules such as 'Acknowledge Requester by email when a request is received' and 'Notify technician by email when request is assigned' nothing seems to be sending. Any ideas?
LDAP Query for both ServiceDesk and Opmanage
Can ServiceDesk do an LDAP query to pull objects from AD? If so, how can it be done? Same question posed for Opmanage. Thanks, Dominick
Ability for Human Resources to initiate a new user
As an added feature of service desk - it would be great if our Human Resources department could initiate a request for the help desk to setup a new user on our systems. We are a hospital, so we have many systems, not everyone gets or needs access to everything. We need to have our HR department start the request when someone is hired, then it would go to the appropriate department manager who would check off the applications and services the new hire needs, then it would go to our help desk and they
E-Mail Technican Option
When requesting an e-mail to the tech you are unable to CC anyone, I have tried this numerous times and it does not work. This issue will hopefully be resolved on the next release.
Job Status options - feature request
Hi All, Would it be possible to add an additional JOB STATUS OPTION so we could have the following: Open On Hold Closed WaitingUser The WaitingUser option would be used when the technician has responded to a request and is now waiting on the Requestor to provide feedback. This is different to OnHold as we use OnHold for when a Tech has picked up a job, but is not currently working on it, they change the status from Open to OnHold and back to Open to help keep better time records (very cumbersome)
Purchase order Owner
HI, I just want an information if it's possible to change the Owner for a puschase. Ex: if I create a puschase order it's gonna be my name for the Owner. My question is, is it possible to choose someone else ??? Thank
How to remove software licence
I have added too many software licence to a software and now I can't find any way to remove them... Does anybody know how to do?
Technican - View Own
I think that the view own feature is nice, would be even better if there could be a flag to view unassigned and own. We have 3 technicians who pick up and allocate as well as dealing with jobs themselves. evelopers also use the system and have loads and loads of outstanding requests and our normal tech people do not want to see these. Maybe an option to view by a group of technicians. Who knows. Thanks Damian
You've got a request!
A Needed Feature: Technition client browser plays a sound when server receives a new request. What do we think?
Customising the login screen?
Hi, I am a web developer and recently i have been approached by an IT company looking for a website with a service support system in place for there existing clients. After a long research, i came across your product and introduce it to them. So far they have evaluated your product and is very please with every aspect of it which was great news for me as well, as i can now concentrate on designing a website which will also kind of act as the frontend to your ServiceDesk Plus product. The website
Replying to an existing ticket creates a new ticket
When users reply to an existing ticket, it creates a new ticket instead of updating the existing one. Is this a bug or will it be in a future release? Thanks.
Visibility of workstation allocated to requesters
Hi there Would it be possible to get the ability to see what workstation(s) is allocated to a requester from the requester's screen put into the next release? Many thanks Jim Mills Bluestone plc
Alphabetical Listing needed
We have just completed setting up the ServiceDesk Plus software on our server. We have importing our users and workstations. The problem is that the list of users and the list of workstations are not listed alphabetically. Is there a way to fix this? Thank you for your help. :)
Patch management
This would be facinating integrating with inventory, The workstations would have a 'patches' tab, for the needed patches of the installed software programs (windows, adobe, office, linux, or what have you) and a one click push if they don't have the up to date patches!
Clarification of some dubts about Serdesk Plus
I'm an IT consultant & I take care of several separate networks for different clients, and basically functioning as an out-sourced IT dept. Would I be able to use this product to manage support requests for all of my clients simultaneously. So, I would like you to clarify some dubsta about implementation and configuration based on my procedures. 1.- Are the user definable fields I can assign to each ticket for billable hours, hourly rates, rate levels, etc.? I'd need to be able to adapt the system
Solutions/Knowledge Base Sharing
Hey All, We have just started implementing ServiceDesk Plus and was wondering if there is anyone out there that would be willing to share there solutions/knowledge base that they have in Service Desk Plus. The reason i ask is that there will be alot of organisations that have the same solutions eg add a printer from AD Any assistance would be appreciated. Cheers Damon Campbell New Zealand
Exchange server settings
Hi I have an exchange 2003 server using SMTP only and not imap or pop mail. How can you configure helpdesk plus for an exchange server ie exchange 2003 server for smtp mail only. I could not see fields for an exchange server
Showing xx per page
Is there any way to set the default of Showing xx per page to 200? At present it default to 10
Start workstation scan from script
Many of the workstations I would like to inventory are mobile systems connected to our networks via VPN's and never coming into contact with a hardwired network. Is there a way to initiate an inventory scan for a particular system outside of the management console? Ex. by running an application or browsing to a specific url? Thanks. --D
No response received from workstation while connecting
I get a inventory scan error trying to scan a Windows XP Pro sp2 system via a wireless connection: "No response received from workstation while connecting." How do I correct this? Thanks, Donnie
Email updates to end user
Is there a way that you can tell SDP not to send an email to the end user. Like a tick box that overrides the defaults so as when you are logging a job for something you have already done so as you can report of it later but dont need to notify the end user?? I hope this makes Sense Cheers Nigel New Zealand
Define fields in reports
Hello, Just exploring the reporting feature in ServiceDesk and I found out that its pretty limited. What I am trying to do is create a report which contains all my hardware named by hostname and servicetag (Dell systems). Is there a possibility to create my own report using ServiceDesk or another tooly? Thanks in advance.
Scan subsidiary
How to scan my subsidiary?
New Request - Workstation Selection
I've changed the request default value so that only workstations associated with a user will be displayed for them but I've noticed a small problem. I have a handful of roaming users who have no associated machine (they use what's available). If they have a problem and open the New Request form there is no workstations available for selection (as it should be). Is there anyway to have the form display only those workstations assocated to users (who have one associated with them) and allow non assocaited
ServiceDesk frozen on startup
This morning, I can't start anymore ServiceDesk. The progress bar (on the startup screen) goes to 80-90% and stops. Has anybody already had this problem? It is installed on a W2K SP4 EN Pc.
No SMS Notification
For some reason we cannot get the SMS notification when a request is assigned to a technician to work. We do get SMS notification when we have it set up to notify a list of technicians about new requests though. I watched the mail server while assigning a request and saw no attempt to send, so I'm guessing there is a setting I've over looked. Any ideas?
Confirmation Close Request
Hey All, I have just have a simple request: When a request is closed - would it be possible to have a double close process - this would work as follows. Once a tech closes a request and email is sent to the requester asked to confirm the closing of the job - my logic behind this is that sometimes a tech can close a job and the requester isn't always satisfied with the resolution and thus open a new job - this can as you can imagine a misrepresentation on the reporting and SLAs - also can the reporting
requester adding to call via reply email
Does anyone know if the requester can add to a call by reply email than opening a new call? If so how? I am testing it at the moment. nic.pohl@porterdavis.com.au
Why password for scan ?
Why password for scanning the network. Why dont you include the feature like the opmanger network scan which give no problems. Because in my scenario there is a workgorup and no domain. Now if i give admninistrator password for each machine just imagine how long it will take! Please try to include that feature.
IT Advertisment
Hey All, One more feature that would make life easier woud be the ability to have a general notice function on the front login screen - or somewhere on the user page - once AD intergration is available. These would be where IT could advertise planned outages or advertising that there is an outage rather than having heaps of calls about the same thing. Cheers Damon Campbell New Zealand
Integration with Barcode scanner?
Love your product....it has all the features we were looking for. One question, though, is there any way we can get a barcode scanner to work with it for inventory purposes?
SDP and MySQL server
Would there be a problem in running SDP on a server already running MySQL. As I understand it, SDP is based on a MySQL server backend. Would installing SDP on such a server disrupt the service of the original MySQL server?
Access Reports
How to access reports component without giving administrator provileges to technician ?
attaching file to solution
is there anyway to attach a file to a solution. i need to attach an image file for requesters to download and print in order to program bar code scanners. I saw an option to attach a file when making a request, but was not able to when adding a new solution or even publishing that request as a solution. Thank you
Not loading
Hello I have installed the Service Desk Plus this week, selecting the 30 day trial. However we have been having problems with the stability of the product, where the service keeps shutting down. Now it is not loading up at all. The specs required are all ok except the memory which is just over 256. But no other applications are running. Not sure if the latest service packs need to be installed as i cannot check which build we have as it is not loading! Any Help much appreciated. Thank You
DHCP and Inventory
How can i maintain the inventory in the DHCP environment. I want to implement service desk in this scenario. Please help me to go ahead. I am not able to forsee what issues will develop once the ip is changed of a previously scanned machine.
Service desk didn't work Thai character
Hello, I interating s/w service desk plus. After testing we found "When we need to input the request in Thai character on screen are correct after we click 'Save' . It can not read Thai character. Please help to confirm solution Cherd.
install on a Sun Cobalt Raq 550
Do you have a way to install on a Sun Cobalt Raq550? Leec
Next Page
