Disable Approvals Tab for a technician on a template
Hi, I have this Template, And I need to write custom script to disable this user from sending approval for this template: what can I do here please
Assets location (floor plan)
I'm wondering how you guys do the management of the assets location. Is there an easy way to integrate a floor map in Servicedesk Plus? Or should I use Microsoft Visio and give each location an unique identifier and use that code in Servicedesk Plus. It's not the most friendly way to manage it. Can you create a link to a file on an asset? Perhaps than I could link to the Visio file and open that instantly to see what the location identifier is. Or does anyone else have a good solution for this?
Query for assets
Hello, I am looking for a query report, where I can check history of assigned users of all IT and Non-IT assets. Something like that: name | product type | previous assigned user | date of assignment change | assigned user Build : 14103 DB: PGSQL Thanks
Permanantly remove users from database
I have noticed that when you delete a user from the frontend, the details remain in the database. Is there any way to 'purge' the database of these users? I have tried to search, but the forum search function is shafted :roll:
How can I get Bios date in custom report
I want to get this details in report. please guide me.
Best practice for worklog time?
My company is brand new to ManageEngine and I wanted to know what some here would consider a best practice for the time keeping for worklog for issues/problems/projects. Situation 2 engineers troubleshoot an issue and resolve it. Total time spent is 2
[SDF-66935] Continual Service Improvement Module in SDP
Hi, Is there a plan to add continual service improvement (CI) module within SDP? This module can have these; 1- CI Analysis a) Releated Objectives b) Benefits c) Efforts d) Costs e) Risks 2- CI Evaluation (Auto Calculation) (If the scoring result is below
Turn off the 'Try our advanced features' promo
Does anyone know a way to switch off the 'Try our advanced features' window in the admin console of SDP? We've tried those features previously and don't need them so the constant reappearing reminder is somewhat annoying whenever you enter the admin portal.
Technician is missing from drop down list
I have created a new technician. The technician can sign in and view tickets; however, he is unable to see himself as an available technician to be assigned to a ticket.
How to move an employee's computer to the specified OU
MY SDP version :14101 Domain Server:MS Server 2019 SDP has a good relationship between users and assets,but one that is missing that we would use is the action of moving the computer to a difference AD Organisational Unit. I have such a scene When an
$ variable not available on custom Resolution Template
I need to add variables into custom Resolution Templates, but the option is not available like e.g. with the Reply Template screen (nor does not show when I type $ like on the default Resolution Email Template) Is there a way to add or activate it for the custom Resolution Template? Thank you. V 9.4 Build 9424
Records per page - can I change this from 100 to 200?
HI Is it possible to change this from 100 to 200?
[SDF-99501] Asset state string translation
How can I translate into the Russian language Asset state string like "In Use", "In Store" and so on?
Script to duplicate a ticket?
Hi, does anyone know how to script duplicating a ticket? Right now, I'm just using Python to read all the ticket details to a list of variables and creating a new ticket with those variables, but it's very cumbersome when I need to update anything. Surely
Python script using API giving an 'Invalid Input' error
Regarding this thread https://pitstop.manageengine.com/portal/en/community/topic/script-to-duplicate-a-ticket I've got this ticket duplication script to work for the most part, but there is an odd exception with the templates that I just can't seem to
Script to export fields to CSV on submit or as Custom Trigger
I would like to export the content of certain fields in my custom Incident Template to a .csv if possible. Could someone point me in the right direction please?
How can I change the text of self service portal?
Reference attachment. How can I change the text of "How can we help you?"
Professional license cannot delete default service categories
It's impossible to delete default service categories if the license is set to Professional for an IT instance since request templates are prepopulated and cannot be removed. Attachment "delete_error.png" shows the error message in the bottom right when
[SDF-84347] Use 1000 Seperator (,)
All Numeric fields in Servicedesk don't have Seperator (,) Please Use 1000 Seperator (,) on the Numeric fields. Without commas or point between numbers, their readability is reduced, and this is a big problem..
[SDF-108663] Shortening of Approval link in Change Workflow
Hello Members, We are utilizing Change workflow and have configured custom approvals within our Change workflow. The approvals sent out via email during the workflow encompasses Approval link which is a long URL. Is there a way to shorten the Change approval
[SOLVED] Wrap Text on ESM Portal
I am wondering where I can modify the ESM portal to wrap the description text. Is there a script I can add to the customization script to allow this?
Has signature been improved?
HI Our prod version is 13008. I installed the latest version 14104 on our Dev server. Noticed that the latest version seems to handle signatures a little differently - but I can find no reference to that in the release notes? Am I imagining a change in
Requesters Dashboard
Many users do not use the self-service portal. Users doesn't have graphical dashboards. Can you make an activity dashboard for them? which will show them the number of tickets and have stages similar to your pitstop (attached file) For example, if the
Query all Additional Fields and their related Templates
We've had SDP for a few years now and some forms have been made and retired in that time. Most fields are reused but some aren't and I'd like to clean house some. Is there a query I can run that will report every Incident/Service Request Additional Field
Custom fields limitation?
Hi, We are currently extending our SD+ instance with custom fields where we have probably hit some technology limit of ~90 custom fields. Can anyone please confirm this is an expected behavior? Also is there please any way to have the number of custom fields extended by 4-5 times (i.e. ~500)? Any licensing issue or simply an app design limitation? Thanks a lot in advance. BR, Michal
What is causing these 'auto saved drafts' ?
Hi In reviewing an issue in my Dev site I noticed a request with a whole bunch of drafts? I didn't save these. How did this happen and can I turn it off?
Print request automatically
Hello, is it possible to automatically print a request? We would like to set up for a specific category that the closed request is printed/export as a pdf-file (like in the print preview with all details) and stored in an unc-patch, so it can be transferred
Persistent global search box in 14103
Greetings! We recently performed a major upgrade of our ServiceDesk Plus installation, all the way from version 11 to the most recent build of version 14 (14103). One of the behavioral/design changes that stood out to us, is that the global search box
How to send Notify to requester is created by him/her
As title, How to send Notify to requester is created by him/her. I want notify to requester every ticket create by requester. But it just send notify to requester when ticket create via email or ticket create by other requester/technician. Pls help me
Widget Open projects by Department
I'd like a widget based on Open projects by Department how can I source this bespoke widget to add to my dashboard? Many Thanks Maurice
Disable Onhold Status for Task
Hi team, Is there any way to disable the onhold status for the task assigned to techncicians? One of my internal request is not to let them stop the timer for the task associated to them, but I have not been able to.
How To Reset default guest password before applying license
Dear Technician, Need Help after upgrade application Servicedesk Plus Manage Engine to ver. 14.1, i cant inject license. the command said i must : Reset default guest password before applying license how to step to reset default guest? Many Thanks
Disable SLA Drop Down when creating new SR
Hi, Is there any way to disable the SLA drop down for SRs. After making any SLA as default to a SR its show when any one try to raise ticket using that SR. But issue is, if the end use click the down arrow and set "select" and submit the request then
Attachments on requests in Outlook add-in for ServiceDeskPlus
Does the Outlook add-in for ServiceDeskPlus support adding attachments?
Viewing tasks for requesters
Hi, I would just like to ask if there is an available option that will enable the requesters to view the tasks associated to their requests? Thanks! Geraldine Legaspi
Move SDP to another server and move DB to another server
We're planning to migrate our SDP from one server to another and also move the SQL DB sitting in another server to a new SQL DB server. Has anyone done a similar exercise and can confirm (or please provide suggestions) if the following will work: Move
Change Workflow Process
Dear Support, We need your support to configure the below process in change management
Lost access to the portal through the browser
Greetings I ask for help in solving the problem with access to the ServiceDesk portal through a browser On February 17, 2023 at 13:30, a scheduled installation of updates on the server was carried out, followed by a restart After that, the ServiceDesk
Error while adding request via mail!
com.manageengine.servicedesk.mailutils.MailException: Error while adding request via mail at-com.manageengine.servicedesk.mailutils.RequestMailHandler.handleMailExceptionForAPICall(RequestMailHandler.java:1334) at com.manageengine.servicedesk.mailutils.RequestMailHandler.processRequestAddition(RequestMailHandler.java:1301)
Include service request resource fields in email template
We're using SDP 11128. We are wanting to use resource fields in an email template. When I use $ those fields don't show up. Is this just not possible? Thanks.
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