SQL query for requests completed by a technician within date
Hi all, I am looking for a SQL statement to query for requests completed by a technician within a given date range in ServiceDesk Plus? We are running use ServiceDeskPlus 7.5.0 Build 7506. Thanks in advance. Terago
Hello From Poland To All People
Hello to all ! Great site. I am new here greetings to all from Poland.
Hello From Poland To All People
Hello to all ! Great site. I am new here greetings to all from Poland.
Hello From Poland To All People
Hello to all ! Great site. I am new here greetings to all from Poland.
Hello From Poland To All People
Hello to all ! Great site. I am new here greetings to all from Poland.
Hello From Poland To All People
Hello to all ! Great site. I am new here greetings to all from Poland.
Remote Control HUGE security issue
There are several major security problems with the current implementation of Remote Control: 1) There is no way to control which ServiceDesk users have access to it, nor which systems they can access. This means they can access ANY system with Remote Control. 2) There is no notification to the user that the ServiceDesk technician has remoted into their computer. 3) The Event Log entry for the Remote Control session only shows "servicedesk" connecting; there is no way to audit which user in ServiceDesk
Multiple Request Edit No Options for Assign To Group
It is there but it doesn't offer me a drop down to choose. With the fact users cannot read I have to edit each job manually so it gets to the right place. Is it a problem? Thanks D
SLA Report
Hi there, Part of our KPI's are that we must deliver within >94% SLA. I would like some assistance writing a monthly report which reports on violated SLA's compared to jobs logged. Thanks!
assing computer to a site
How I auto-assign computers to a site using ae_scan.vbs?
approval
I have tried to take advantage of an option "Submit for approval". All works well, except one moment: if the person making solution changes the opinion anywhere the first change of its solution in the history will not be mirrored. Though the second, the third and following changes are logged normally. As a result it can appear so that the demand will be handled according to the first solution, and in the history and the demand status other solution will be logged.
Backup and Restore of Database (MySQL)
I have done a Backup of the Servicedesk Plus Database which is running on MySQL . How do i restore the database?
Show this notes to requester also
How to set the value "Show this notes to requester also" at on by default??? The requester must always be able to see notes add by technician... Thank!
Line spacing on reply to requester
Only just noticed it and am not 100% sure but have just upgraded to recent patch and now when I reply to requester the lines seem to be double lines if I enter a sentance and press return it puts a large space that is like an extra line then the cursor is down a bit further. Seems to be the same effect as if you choose double lines in MS Word just seems a watse of space and alo would make the email quite large with extra white space and untidy anyone having the same problem
neeeeed help
Hello. You are my last chance, i don't know what to do. I have notebook with Wi-fi adapter Atheros Ar5006EG last version of drivers installed. Device works (as windows say).There is dot access D-Link Dap 1160 dot works normal, my desktop connects with it good. But not notebook. He simply can't find it. Windows installed few days ago. If anyone have any ideas, please write here, my head soon will blow up. Thanks!
Resolution Issue
Wondering if anyone has run into a similar issue..I have one technician that is experiencing an issue when she creates requests and assigns them out, the resolutions are locked like she already added one but the text field for the resolution is empty. After the request is initially created and assigned out. A technician receives the request, solves it and clicks on the resolution tab to enter the resolution. However, in order to enter the resolution, the tech has to click the Edit button to open
������ ����������, ������ �����������, ������������, �������
������ ����������� � ��������������. ������ (495)410-51-99. �������� 14-500�, ��������� 17-52�, ����������� 10-70�, ����������� 24-46�, �������� 5-20�, ��������� 5-40�, �/� (�������� 3,5-13,6�, ����������� 12-120���, ����� 12-76���) , ���������� 0,25-2,5���, ����������� 3-15�, ���������� ����-25,��������������. �������������. ������������������. ��������. �������� . ������� ����� ���������. �������� ������. ���� ������. �������� �������� ������.
DB
Hi. I need the command to access the database to customize a few things that can not be edited in graphical mode
Problem with AD import
Hello, i've had a problem with importing users from AD (Everytime it tries to query AD it just hangs and doesn't bring up the list of our domain's OUs), something like "calculating amount of OU" I've tried to solve this problem like you've said: delete from adousrelationinfo; and then: delete from adorganizationalunits; But now i it writes not "calculating" but "Undefined" like on the screenshot: What should i do? Version 7506
������ ����������, ������ �����������, ������������, �������
������ ����������� � ��������������. ������ (495)410-51-99. �������� 14-500�, ��������� 17-52�, ����������� 10-70�, ����������� 24-46�, �������� 5-20�, ��������� 5-40�, �/� (�������� 3,5-13,6�, ����������� 12-120���, ����� 12-76���) , ���������� 0,25-2,5���, ����������� 3-15�, ���������� ����-25,��������������. �������������. ������������������. ��������. �������� . ������� ����� ���������. �������� ������. ���� ������. �������� �������� ������.
������ ����������, ������ �����������, ������������, �������
������ ����������� � ��������������. ������ (495)410-51-99. �������� 14-500�, ��������� 17-52�, ����������� 10-70�, ����������� 24-46�, �������� 5-20�, ��������� 5-40�, �/� (�������� 3,5-13,6�, ����������� 12-120���, ����� 12-76���) , ���������� 0,25-2,5���, ����������� 3-15�, ���������� ����-25,��������������. �������������. ������������������. ��������. �������� . ������� ����� ���������. �������� ������. ���� ������. �������� �������� ������.
7506 Upgrade Missing Request Fields
My company has just bought SD+ professional and after upgrading to the latest version (7506) I have a problem. I cannot close any request as it says; WARNING :Request cannot be completed. Please fill the following fields -urgency, impact, requestType Yet under default closing rules the fields are not there? Nor are they available under Request Template. It was working before and now it isn�t.
�������� 14-800 � ������
������ (495)410-51-99. �������� 14-500�, ��������� 17-52�, ����������� 10-70�, ����������� 24-46�, �������� 5-20�, ��������� 5-40�, �/� (�������� 3,5-13,6�, ����������� 12-120���, ����� 12-76���) , ���������� 0,25-2,5���, ����������� 3-15�, ���������� ����-25,��������������. �������������. ������������������. ��������. �������� . ������� ����� ���������. �������� ������. ���� ������. �������� �������� ������.
�������� 14-800 � ������
������ (495)410-51-99. �������� 14-500�, ��������� 17-52�, ����������� 10-70�, ����������� 24-46�, �������� 5-20�, ��������� 5-40�, �/� (�������� 3,5-13,6�, ����������� 12-120���, ����� 12-76���) , ���������� 0,25-2,5���, ����������� 3-15�, ���������� ����-25,��������������. �������������. ������������������. ��������. �������� . ������� ����� ���������. �������� ������. ���� ������. �������� �������� ������.
�������� 14-800 � ������
������ (495)410-51-99. �������� 14-500�, ��������� 17-52�, ����������� 10-70�, ����������� 24-46�, �������� 5-20�, ��������� 5-40�, �/� (�������� 3,5-13,6�, ����������� 12-120���, ����� 12-76���) , ���������� 0,25-2,5���, ����������� 3-15�, ���������� ����-25,��������������. �������������. ������������������. ��������. �������� . ������� ����� ���������. �������� ������. ���� ������. �������� �������� ������.
�������� 14-800 � ������
������ (495)410-51-99. �������� 14-500�, ��������� 17-52�, ����������� 10-70�, ����������� 24-46�, �������� 5-20�, ��������� 5-40�, �/� (�������� 3,5-13,6�, ����������� 12-120���, ����� 12-76���) , ���������� 0,25-2,5���, ����������� 3-15�, ���������� ����-25,��������������. �������������. ������������������. ��������. �������� . ������� ����� ���������. �������� ������. ���� ������. �������� �������� ������.
Restore Delete tickets
We had and issue where a tech deleted 100 tickets by mistake. Our DBA takes hourly backups of our database however the users deleted the tickets at 2:56pm which means the most current back up was from 2:00pm. We had to restore from the 2:00pm and I made that tech enter in the missing tickets that were created between the backups. Is there anyway to restore tickets without having to restore the entire database :?:
Help! Need driver for phillips wireless pcmcia card.
I need a driver for my phillips snn6500 wireless netcard or smc2632 wireless net card. I can`t make them run on linpus linux lite. Please help. Regards, Voveagera
Autocreate ticket based on windows event log
Does anyone know if there is a way to autogenerate a ticket based on an event in the windows event log of a server?
Remove Merge Button
Is there anyway to remove/hide the merge button?
Remote Controle option to controle Mac Osx
We currently looking for a good support tool. We are in a testing face with the servicedesk plus tool. But I come across one issue that I have which I couldn't find nothing about. In our company we also have apple machines with mac os x on it. When I try to use the remote control button to access a windows pc, then he has no problems. But when I try to connect to a Mac machine, it doesn't work, I get the message: FAILURE :Connection to RPC server in the workstation failed. Is servicedesk plus remote
Help! Need driver for phillips wireless pcmcia card.
I need a driver for my phillips snn6500 wireless netcard or smc2632 wireless net card. I can`t make them run on linpus linux lite. Please help. Regards, Dareroawl
Download data from servicedesk to excel file
How can i download data (Assets data) from servicedesk to excel file
RPC Server Unavailable
Hi, Im using the assets section to scan a server. On this server ISA server 2006 is installed. When scanning i get RPC server unavailable. Are there some rules which i have to create on the ISA server that will enable the asset to easily scan the system
�������� 14-800 � ������
������ (495)410-51-99. �������� 14-500�, ��������� 17-52�, ����������� 10-70�, ����������� 24-46�, �������� 5-20�, ��������� 5-40�, �/� (�������� 3,5-13,6�, ����������� 12-120���, ����� 12-76���) , ���������� 0,25-2,5���, ����������� 3-15�, ���������� ����-25,��������������. �������������. ������������������. ��������. �������� . ������� ����� ���������. �������� ������. ���� ������. �������� �������� ������.
work log for requests
is it possible to generate the work log as a report for a particular request??? i have added the work log and i need just the log to be printed as a report. possible??
Business rules in multisite model
Before multiple sites model implementation it was possible to assign technician/group to request according to requster department. In latest version it is not possible because rules are bound to site which is not known when new email arrives even if requester is bound to department on specific site. New business rule on default site doesn't show departments of another site rather then default. How to assign technician to request according to requester department when most of all requests arrives
Help! Need driver for phillips wireless pcmcia card.
I need a driver for my phillips snn6500 wireless netcard or smc2632 wireless net card. I can`t make them run on linpus linux lite. Please help. Regards, oppopyunlit
Help! Need driver for phillips wireless pcmcia card.
I need a driver for my phillips snn6500 wireless netcard or smc2632 wireless net card. I can`t make them run on linpus linux lite. Please help. Regards, Gedeamind
Cannot modify technicians
Hi, We are running ServiceDesk Plus 7.5 build 7506 and have 10 technicians created. They were all imported from the AD as regular users, and I then "upgraded" them to technicians - no problems. Now, if I try to change group membership or department or anything else on one of these technicians, and then click save, I get this error: TechName 311 IT Supporter emailAddress 5068 91 0.0 3 {"QueueOfSites":[{"3":{"8":"IT Development","9":"IT Operation"}}]} 9 FAILURE :Login with same name already exists.
Next Page