Resolution Issue

Wondering if anyone has run into a similar issue..I have one technician that is experiencing an issue when she creates requests and assigns them out, the resolutions are locked like she already added one but the text field for the resolution is empty.

After the request is initially created and assigned out. A technician receives the request, solves it and clicks on the resolution tab to enter the resolution. However, in order to enter the resolution, the tech has to click the Edit button to open the text field. The text above the resolution indicates the blank resolution was submitted by the tech that originally took the call 5 minutes after the request was created.

I have only run into this issue with one tech and I did sit with her to make sure she is entering everything correctly. Any suggestions?