Business rules in multisite model
Before multiple sites model implementation it was possible to assign technician/group to request according to requster department.
In latest version it is not possible because rules are bound to site which is not known when new email arrives even if requester is bound to department on specific site.
New business rule on default site doesn't show departments of another site rather then default.
How to assign technician to request according to requester department when most of all requests arrives by email?
Editing rules by sql on low level is not an option.
In latest version it is not possible because rules are bound to site which is not known when new email arrives even if requester is bound to department on specific site.
New business rule on default site doesn't show departments of another site rather then default.
How to assign technician to request according to requester department when most of all requests arrives by email?
Editing rules by sql on low level is not an option.