Cannot modify technicians

Cannot modify technicians

Hi,

We are running ServiceDesk Plus 7.5 build 7506 and have 10 technicians created.

They were all imported from the AD as regular users, and I then "upgraded" them to technicians - no problems.

Now, if I try to change group membership or department or anything else on one of these technicians, and then click save, I get this error:

TechName 311 IT Supporter emailAddress 5068 91 0.0 3 {"QueueOfSites":[{"3":{"8":"IT Development","9":"IT Operation"}}]} 9 FAILURE :Login with same name already exists. Please provide different value for Login Name.

Anyone know of this? I've tried deleted all the technicians and adding them again - same error.

Thanks in advance,
Rasmus












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