Remote Controle option to controle Mac Osx
We currently looking for a good support tool.
We are in a testing face with the servicedesk plus tool.
But I come across one issue that I have which I couldn't find nothing about.
In our company we also have apple machines with mac os x on it.
When I try to use the remote control button to access a windows pc, then he has no problems. But when I try to connect to a Mac machine, it doesn't work, I get the message:
FAILURE :Connection to RPC server in the workstation failed.
Is servicedesk plus remote control possible for the mac, if so how do i do this or set it up.
We are in a testing face with the servicedesk plus tool.
But I come across one issue that I have which I couldn't find nothing about.
In our company we also have apple machines with mac os x on it.
When I try to use the remote control button to access a windows pc, then he has no problems. But when I try to connect to a Mac machine, it doesn't work, I get the message:
FAILURE :Connection to RPC server in the workstation failed.
Is servicedesk plus remote control possible for the mac, if so how do i do this or set it up.