Automatically Ticket Creation
Is there a way which SDP allows for automated email receiving or preview (for example helpdesk emails) and ticket creation within the system (SDP) automatically?
How to add web applications in CMDB
Hi all, I need to add the web apps developed in house in the CMDB. How can I add them? I can't figure out how to add them. Because I need to add details like web server (if is IIS, Apache, etc). Which database engine uses? (Like SQL, MySQL, etc), Which
Can't Load Dashboard and Widget Servicedesk
Some technician can't load helpdesk dashboard and request by Widget. Could you help me Fix it?
Can't generate request if template used has a multi-select field on a Standard Edition instance
Hi, Team, after several tests having internal errors in generating requests on preventive maintenance tasks, I found that the problem was when using a multi-select additional field (multi-select or checkbox) and only occurs on standard instances. I've
Temporary Requesters!
Every organization has several consultants and contractors who refer to that organization for project implementation During this period, they must register their work and requests in the service desk. Therefore, a local authentication account will be
Attach assets falls behind the page of the request form
I detect an issue, When we want to add request and after clicking on asset Icon, Attach assets It falls behind the page of the request form
URL blocked as maximum access limit for the page is exceeded. Please try after sometime
Hola, estamos presentando un error al realizar la consulta desde POSTMAN. Se estuvo desarrollando una solución en NODEJS, donde se ejecuta cada minuto, obteniendo todas las tareas del service desk plus. end point: /api/v3/requests Se hizo pruebas de ejecución,
Hide Tabs
Is a way to hide unwanted tabs like:Task and Worklog via Request Details Page Customization? Or How to do it: Technicians don't see the Task or Worklog tab?
[SDF-85276]Set request status in reply automatically
Automatic set request status in reply this idea useful for all tosave many time
[SDF-85495] convert user voice during phone conversation to text
If the user makes a phone call with the support, Convert his voice into text and send it on a ticket automatically. This means the ability to convert user voice during phone conversation to text i is great! And useful for Servicedesk. Servicedesk SDP,Support
CSV import when owner is an asset
How do I set an asset as owner when doing a CSV import? I will be importing a bunch of harddrives and want the machines their inn to be listed as owner (We dont use scan).
Translate ServiceDesk
When I search for the word "Request", a lot of similar words are found, and it is difficult to find and change this word among the "Requesters", "Requests, Requests(s), and ... In the translation section, can't we just find the word, not the same words in a phrase? and How I can Finding and replacing words together- Like Replace all. What is the best and fastest way to make such changes?
[SDF-90222] Add reset servicedesk plus service button in admin tab
Some times all administrators need to restart service of servicedesk plus, after change some thing to view their changes like change web port on the application. So they must remote on the windows server and run services.msc command and restart service of servicedesk plus. this proceess not good idea! I think if manageengine Add restart servicedesk plus service button on admin tab it's very useful.
Browser alerts notification
I have a idea, Display notifications and all changes requests via the "Browser alerts notification" Browser alerts notification Can be more useful on serviced desk plus. Can I use Browser alerts notification for technicians and requester when a notification
Send Broadcast Email to User group
Hi, this feature good for servicedesk. Create announcement and Send it Broadcast Email to User group -------- Because all of requester doesn't login on servicedesk to view new critical announcements
User Asset Details
Our users want to see all their own assets details, but in Selfservices Portal they can see only asset name. Is a way they see more details: like IP, Hardware information?
UI/UX
Please Improve UI and UX of Change/Problem/Release and Project Form Designer like Incident/Request form.
Lock User
How can I Lock local users manually in SDP ? --- The reason for this: Some employees resign or retire. It is necessary to lock their account and prevent their access without deleting their account because the records of their requests should remain.
search in the selected list on Report type.
The large number of Cis on CMDB report makes it difficult to choose them. Please provide the ability to search in the selected list.
Integration of two EndpointCentrals with one ServiceDesk Plus
Is it possible to integrate two EndpointCentral instances (DMZ, LAN) with one ServiceDesk Plus instance (LAN)? I would not like agents on servers in the DMZ to communicate directly with ServiceDesk Plus on the LAN
Install SSL on free version SDP
Dear support, I have Service Desk Plus version 9.3 Build 9300 standard and free version. Is there any possibility to import SSL on this version? Thanks in advance.
Release Notes page is close to unusable due to its size
Can you guys rework the release notes page so that it doesn't hang the browser over and over again while scrolling through the page? https://www.manageengine.com/products/service-desk/on-premises/readme.html Thanks!
Request Timer Action conditions
Hi Team, is there any way to have a condition on RTA that runs only on the first-level approval? (if I use approval status, it will ignore the approval level). Thanks.
Change Icon For Other or Default Template
Dear SD Team, Is possible to change the Icon for the default main category as it shows in the attachments..
SDP build 13010. can't update. password authentication failed for user "postgres"
SDP - build 13010. can't update from linux console. /ServiceDesk/bin# ./UpdateManager.sh -c > Press i to Install c to Import Certificate v to View installed ServicePack versions e to Exit Choose an Option:i > Enter the patch file to install:/home/mukadmin/ManageEngine_ServiceDesk_Plus_14_2_0_SP-0_5_0.ppm
End User Portal Customization - Access HTML code?
I'm attempting to build out our end user portal and I'm fighting a losing battle with the customization tool. Unless I'm completely missing something, it seems to be pretty poor, offer very few options and is quite buggy. As an example, one of the things
Expired Loan Notifications
I'm trying to configure notifications for asset loan expirations and I can't seem to make sense of the function, looking to see if I'm missing something. I'd like to notify the user/asset owner that the loan is expiring so that they have a reminder to
Instance 1 have not option to remove user!
We have two Instances, Instance 1 and Instance 2. I define a user for Instance 2. but he accesses to Instance 1 and Instance 2. I cannot remove he from Instance 1. Because Instance 1 have not option to remove user!
Conversation Icon not updating
Hello, How to I configure the conversation icon to update to red when a technician responds? It currently remains green if tech replies
survey to 50% users of one Instance or all Users!
We have two Instances, Instance 1 has 30 users and Instance 2 has 30 users, which means a total of 60 users for both. When we put a survey in Instance 2 that is sent based on 50% of its users, it sends the survey to 30 all people, that means 15 people
VBA API Sample script that includes input_data
Hi all, I'm trying to create a VBA script I can run as an excel macro that will create a request ticket with a certain template. I'm having trouble getting the correct format for input_data, I keep getting following error: {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"input_data","type":"failed","message":"Value
Notice about EOL of Account Admin role and Site Admin role
Dear Users, In the next few months, we plan to remove the SDAccountAdmin/SDSiteAdmin role. However, before we go ahead with the plan, we wish to hear your thoughts on the SDAccountAdmin/SDSiteAdmin role and how you use it in your organization. So, why
Hide Security banner
We are running : 14.3 Build 14305 and the admins keep seeing this security banner. I saw this link https://pitstop.manageengine.com/portal/en/community/topic/hide-security-risk-banner and i ran the query to update the expiry_days then restarted the application.
How can we add Image on a Widget - Request Details Page?
How can we display a Image on the Widget created through the Page Script - Request Details page view. Please let me know how can we show images which is already present on "\ManageEngine\ServiceDesk\inlineimages\ze\images\happy.png".
Is anyone using ServiceDesk Plus in a Healthcare Organization?
We are working to implement ServiceDesk Plus in a hospital system. I would be interested in talking with anyone else who is already using this in the same setting.
Shrink DB
I wanna to Shrink SDP DB, but after this action the size of the database and log database remain unchanged. The database log is 10 GB and the file have not free space! How to delete or decrease the DB log file?
Additional text or fields
Hi We have a lessons learned and review stage in our change process where the technicians are expected to complete prior to closure. We would like to add additional fields to this stage but can't see a way of doing it?
Disable AD Computer Object based on Asset State in SDP Assets
Hello All, We're working on creating a Service Request form for the Service Desk when an asset is being decommissioned or replaced for a user. In the decommission form, the Service Desk will include the asset in the asset field to identify what asset
Reports - Export a project with tasks and milestones
Hi, I have found out you can export Projects through Reports into .xlsx and from there you could save and use as template, edit and import into Project module again. What would be the query to get these results? Project ID, Milestones, Tasks Would appreciate
Integration EndpointCentral -> SDP not working
Hello, The integration between Desktop Central and Service Desk Plus doesnt work. In log in SDP we can see: [com.adventnet.servicedesk.setup.util.DCCommonUtil]|[INFO]|[347]: Opening connection to oursite.pl:8,383...| [13:48:49:529]|[01-18-2023]|[com.adventnet.servicedesk.setup.util.DCCommonUtil]|[INFO]|[347]:
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