Solutions object
Hi, Can someone tell how I can add to the subject solutions?I now just have General, Hardware, Softwares. I want to create some next levels under software.
SDP for mobile phones
hello, - am looking for SDP app for mobiles " android " ,, i found its available in appstore for iphones, but am not sure if there is a version for android!! - my second question is that, if i want to get the application for mobile,, do i need to buy new license ? meaning i already have a pro license, but i want to use the application on mobiles, so do i need to purchase another license or i can use the same one i have ? thank you. sorry for my English Ahmad
SDPlus and server 2012
Hi Can you please confirm is SDPlus is supported running on server 2012?, is SQL 2012 supported for the database?. I am looking to migrate my install to a new server and would like to be on the latest platforms. If not supported, when do you expect that it will be? Thanks Greg
Outside IT approval for request?
Hi ServiceDesk Plus Forum, We are looking to replace out current Spiceworks install with ServiceDesk Plus for Enterprise. While we build the server and get ready to install I have a quick question about the Change Approval Board function... We are a Casino/Resort and have many departments. When an end user has a security related request (like new accounts or permission changes) we have a process called "IT Request". The end user creates a ticket, this ticket then goes to the Director of that department
Is it possible to send a request automatically to external party by email?
Some of our requests are handeld by an external party. So we would like to assign the request to that external party and send automatically an email to them with the request details. Is that possible?
Auto Prioritize Users When They Use Email
Hello All! I currently work for a small company where the 50 users that submit IT requests do so through "Service Desk Plus", however they only do so through email, never log in. Is it possible to Auto Prioritize Tickets when they come from a certain users email? Otherwise they just come in under normal priority, which is not good when a Supervisor needs something ASAP. Thank you in advanced! -Zach
How to transfer data from old version to new version
Hi there i want to transfer all data (tickets , assets , etc..) from old version to new version i tried but some error appear to me Backup build number not compatible with existing build what i can do to fix this problem ? please help me my data is very important to me Thanks & BR
Feature req: Email notificaiton to Requester on new NOTE(s)?
I know you can set notes to be Public or Private, but is there a way to configure email notifications to inform the Requester a new note has been added to their ticket? I was under the impression the, "Acknowledge Requester by Email when the request is updated", but this does not appear to be the case. This "Updated" email only applies to when the request is edited. The addition of notes does not count as an "update". I'm thinking a feature request to "Acknowledge Requester by Email when public notes
windows 2012 and MS SQL 2012
He all! i have 2 questions: 1) SDP can be run on Windows 2012? 2) SDP can be use MS SQL 2012 if MS SLQ2012 is running on Windows 2012? i read http://www.manageengine.com/products/service-desk/system-requirement.html and find only: Supported Database MySQL 4.1.18 MySQL 5.1.50 MS SQL 2000, MS SQL 2005, MS SQL 2008 it's correct info?
Approval Status column empty on Changes
I'm using 8121. I wanted to see the approval status of some changes, so I added the column to the main Changes page. The only thing that shows up is a dash ( - ). On the Requests page, it shows an indicator making the approval status clear. Is this a bug or am I just not using this correctly? Thanks!
change default calendar
Hello I want to use attached calendar instead of default calendar. how can i do it? please help me. thanks so much. http://farhadi.ir/downloads/JalaliJSCalendar-1.4.tar.gz
E-mail ID and Search requester list
When a technician creates a ticket for a user they can start typing an email address int he Name and "E-Mail Id(s) To Notify" files and will get a drop down from the requester list. They also have buttons to allow them to search the requester list. Is it possible to get those functions on the "E-Mail Id(s) To Notify" for a requester? We have managers that put in tickets that would love this function so they don't have to type out the whole email for everyone they want to copy. Craig
Dmitry
PROBLEM with Install ServiceDesk Plus on a Linux machine without GUI Ubuntu 12.10 x64
Questions re Notifcation Rules
Hi, We are SD+ version 8121 and have noticed the following Notification Rules within the Requester Notifications section: Notify editor when a request is waiting for update Notify requester when a request is waiting for update by editor Notify requester when a request is updated by editor Notify requester when intermediate editor is changed by technician Notify old editor when he is removed from the responsibility Notify new editor when a request is waiting for update 1. Can you let us know
8122 Theme option not there
I upgraded to 8122 this morning from 8120. Under Admin > General I do not have a Theme section.
Duplicate Work log entries
we are running service desk 8.1.0 Build 8116. We have a number of techs when they create a work log for a ticket see that entry appear 4-5 times even though they only put it in once. This issue seems to be intermittent but happens with several different techs.
Disable "Others" Menu
Hi, Can I disable the Others Menu on SDP 8.1 build 8121? Thanks,
Problems eMail Alert Notification.
Hi, we are not getting alert any notification in the problem section while changing the Techinician name from one to another. However, are notified by the group changes. Please let know how we can resolve this problem. Product details as below. Manage Engine Service Desk Plus Your Version : 8.0.0 Build 8024 Latest Version : 8.1 Build 8121 Thanks, Mohanraj Jayaraman
Email Commands
Hi, When a ticket is closed through an email command does not generate notification to specified technical. The ticket is closed correctly, but the technician is not nitificated. I atthach images. Thanks, Mauricio
Tab Dashboard
I created a new role y and I have assigned a technician but don´t shown dashboard tab. What privileges do you need for this tab ??. Thank
service helpdesk plus
i want some help please can i get any material lab for service desk plus
Attachment column in new report
We would like to add a column to a report in SDP showing Attachments to each Change. Is there an existing query that would do that? Thanks.
Check Box
Hi is there any way to creat custom check box in the different part of software? for example in work log can i create check list to just technicians check the works that they do and dont type a long list? i want to use of these check box and result of them in the reports.
Apply Bussiness Rule before Approval
Can I apply bussiness rule before sending request to approval?
Error Message : Exception occurred when executing post......
Hi I have a problem with servicedesk, after migrate to build 5500 from build 5004, every access to servicedesk like choose Requester Name, Category etc i get message "Exception occurred when executing post invoke script setSearchTitle(�Search�,�Go�) Msg : Object expected as a result description which typing do not emerge, what emerge only title. I'm using windows XP SP2 and Internet Explorer Version : 6.0.2900.2180.xpsp_sp2_rtm.040803-2158 But my friend using windows and IE with the same spec, he
productivity report
i would like to know how to create what is called a productivity report combining the number of requests done by the technician with respect to time showing the productivity of a technician as i mentioned before. thank you
Acnnouncement does not take new line?
Hi there, Viewing announcement as requester doesn't display the "new line". Everything just a continuous one line which makes it look un-tidy. Any thoughts?
Sub categories
Is there a way to create sub categories within a category?
Using Contracts instead of Leasing option
I have a question to see if anyone has used contracts in a way to track leased equipment vs. the lease option. My issue is large amounts of equipment that have been leased through different companies with different EOL dates. To go through each asset to choose lease with expire date is a lot of work and it does not tie the lease company to the asset except as a vendor set up. But I notice if I add Contract and choose vendor, you can add several assets at one time.. The notification rules, would
Site field populated from asset
Hi, We are have IT assets at each of our sites and log jobs against the assets. Eg a router at the site. We would like it so the site of the asset be populated into the site for the request as it is important to be able to report against these devices and we have a lot that are being missed or wrongly applied because it uses the requester's site not the Assets site.
Remote control agent ?
Good day, I have both SDP and DesktopCentral install, and I would like to start a remote control session from a SDP ticket,but when I click the "remote control" icon within the ticket it fails. The only way I've found to actually start a remote control session is to go into DesktopCentral and start it from there. How can I change the control within SDP to use the DesktopCentral agent?
Manage asset inventory for certain site
My company start the inventory on server site. They want want to control who can see the server inventory as it may contain certain sensitive data. How do I control a technician for site "A" can only see and manage asset assigned on site "A". Naharuddin Great Eastern Life
Report. Average time before accept request.
Hi. Please help with report. We need to view average time by day between event then user create request and manager assign tech. In out regulation this time must be less 30 minutes. Is this report possible in SD+ ? Version 7022.
Theme
Hi Dears Is there any way to add some themes in the software that requester or technisians could be change their profile envirement? i think it can be help to attract the customers in the using of SDP. thanx a lot
More info required on Notification Rules
Notification rules in 8121 Hi, I have some question re notification rules: Q1. I understand what a technician is, and obviously a user, and the admin, but who is the "editor"? Q2. Can someone elaborate on these notifications please, and are these templates listed in some documentation or are we to just expected to know what they translate to? I'm especially intrigued about the "waiting for an update" element in these notifications. - are there associated timers in SD+? Notifications: · Notify
how do you install servicedesk plus in Ubuntu server
Hi I'm trying to install serverdesk plus onto my ubuntu server by using the ./ command. it come back with can't run in graphical mode. also try ./filename console and ./filename javaconsole with no luck Does anybody know how to install this?
Direct link to a specific View?
I've got a few custom views, that I have successfully been able to link directly to using; http://site/WOListView.do?viewName=MyView_QUEUE I found the MyView name by trial and error but I am really struggling to identify the queue name for "My New Queue Company 3"... Presumably because it has spaces. I've tried without, with %20 and a few other things... I know the ID of the View, can this be used instead? I have a few reasons for needing this direct link, unfortunately having a custom view set to
Bug: Not all request history logged
The "New Joinee" request built-in to the product contains a request template that includes 4 tasks. Once you create this request, then go assign each task to a technician - NONE of the task management (assignments) are logged. Any technician could UNASSIGN themselves a task, or UNASSIGN and ASSIGN someone else to escape responsibility, and the HISTORY does not report any changes to the TASKS. This is a serious audit logging discrepancy.
How to manage incident time in Servicedesk
Hi I have need to set time, by default, on every incident in servicedesk. -How can I put in default time for different incident, in quickforms? -How can I put in closing roules for time? -How can I have time template for different jobbs, Ex. based on category?
ServiceDesk Plus Ipad/Iphone app
Does anybody know if there is any devolpment for a app for Ipad and IPhone for ServiceDesk Plus Thanks & Regards Chris Mason -----------------------------------------------------------------------------------------------------------
Next Page