Auto Prioritize Users When They Use Email
Hello All!
I currently work for a small company where the 50 users that submit IT requests do so through "Service Desk Plus", however they only do so through email, never log in.
Is it possible to Auto Prioritize Tickets when they come from a certain users email? Otherwise they just come in under normal priority, which is not good when a Supervisor needs something ASAP.
Thank you in advanced!
-Zach