Questions re Notifcation Rules
Hi,
We are SD+ version 8121 and have noticed the following Notification Rules within the Requester Notifications section:
- Notify editor when a request is waiting for update
- Notify requester when a request is waiting for update by editor
- Notify requester when a request is updated by editor
- Notify requester when intermediate editor is changed by technician
- Notify old editor when he is removed from the responsibility
- Notify new editor when a request is waiting for update
1. Can you let us know who the "
Editor" is please.
2. Where are the associated timers for some of these tickets? E.g. Notify editor when a request is
waiting for update.
Where is the associated update timer? I'm guessing this has something to do with SLA's that are about to be breached?
Thanks,