Import iOS asset data from Jamf Pro to ME ServiceDesk Plus
We need to import all the ios Devices in Jamf Pro (iPhone and iPad) in ME ServiceDesk Plus. For Windows and Mac we use the SelfScan script built in, but i haven't found anything for iOS. Do you have any suggestion? Thanks
How can a Technician can view the Normal User UI?
Dear All, Is it possible that a Technician can view the User Interface of a Normal User through his/her current technician roles? I've noticed that once the Normal User (SDGuest role) gets the Technician access his/her view get changed and they can't
How to make New Roles Field Mandatory during Status Update in Change Module?
Dear All, We have created a new Role under the Change Request Template namely "Change Approvers" were the Change Manager before sending for the CAB Approvals (i.e., Approval Stage) select the approvers manually from this New Role. Is it possible to Make
Find all local accounts in the company
Hi All, I was looking can AssetExplorer find all local user accounts on ESXi node, Printers, Firewalls, Switches, Storage? I know for windows workstation it can pull all local users as we have agent that can scan OS. I am not sure how it can discover
software API how to add software
Hello , How can i use , or what api can i use to update an assets software list? I already have a ascript to pull information from azure and import to servicedesk based on asset_id But would also like to update the software view
Reports - Assets per User
Is there any way of generating a report which shows all assets assigned to a user or department. We are using this system to control assets and would like to print out those assets assigned to a user for a signature to then be put on file? Regards
How can we populate the Users on the Request Additional Field belonging to Specific Department's?
Dear All, We have created a Request Additional Field which will populate users available present in our Servicedesk plus using below Script using FAFR form load. Script : var userList = "GUDF_CHAR7"; $CS.referField(userList, "users", {url: "/api/v3/users"});
Struggling with LDAP
I'm trying to implement LDAP in a test environment so we can use LDAP authentication. I can't get most of the queries to work that i have been able to validate in Active Directory, so i'm forced to export 37k records. Ok, fine. Except i'm only able to
[ServiceDeskPlus] weekly automated ticket
I want to create a task that automatically creates a ticket every other Thursday to remind me to check the status of changes to employees who have been issued fleet vehicles. Upon the ticket, I need to acknowledge read of the ticket and: 1. If No new
imported requests and associated assets
Dear Valued Team , i have question here i prepared excel sheet from my old system to import it on servicedesk plus and also imported the assests by sccm connectotor and assets are assigned to user when i open new request the issue here is for imported
SCCM and Product name
Hello SDP community, The SCCM scan seems to generate some strange product name. Is that a bug? See screenshot (laptop) In the screenshot, there are 2 machines that I would like to reconcile. The one above has a strange product name (scanned by SCCM),
Email Notification to Solution Creator/Owner Based on Review/Expiry Date
Is there a way to send an email to the person who created a solution that is based on the review or expiry dates in the article? You can send an email to the Topic Owner but not who created the solution. We don't' use topic owners so that is of no use
Setting Priority by FaFR doesn't work anymore (Change Module)
Since 14505 this code doesn't work (doesn't work on 14600 either) OnValueChange for Impact and Urgency var Priority_Matrix = { "4. University": { "4. Very High": "1", "3. High": "2", "2. Medium": "3", "1. Low": "4" }, "3. Institution / Computer Lab":
Import domain name during LDAP import
Hello, despite my previous answer (https://pitstop.manageengine.com/portal/en/community/topic/sdp-doesnt-fill-domain-name-in-users-details-during-ldap-import) marked as "Answered", I stil can't resolve this issue. As Dinesh said, I can configure default
Reconcile users
Hello SDP community, We have a number of users duplicate some have been created manually and others imported via AD. Is there a way to reconcile the duplicates as it is for Assets? Thanks in advance for your help.
ServiceDesk and CMDB data integration
Hi guys, I have question regarding using and integrating cmdb with SD+ requests. Lets have the following two cases: Case 1: I want to have a request in SD where ppl can request for share folder creation and provide some details such as owner etc. When
QOL - Is it possible....
Hey Community! Is it possible to auto assign a ticket to a technician if that technician replies to the ticket via email? Thanks! David
Notification in free version.
only two notifications are working ( email notification) 1. notify requester when new request is created 2. notify requester when request is resolved. but in other cases like below notification is not working although we have selected the option same
Send email after change status of Assets
Hi! Is it possible to configure that when the status of an asset is changed, an email is sent to the email address?
Auto-Close help please
We are currently using version 8.0.0 Build 8016 of ServiceDesk plus and would like to setup an auto-close rule to close any requests that have been in the state of 'Waiting User' with no updates for 20 days. Is this possible? We can see the request closing rules but must be missing something obvious if we are able to set a counter on the waiting user time. Sorry if this a silly question. Any help or pointers would be great Best regards Paul
Hide Dashboard Tab from Technicians
Is there a way to hide/disable the Dashboard tab for technicians? Until the dashboard is customizable, it really adds no value to our technician experience and we would prefer to hide it for the time being.
How can we Auto. create a Problem record once the Critical (Major Incident) is Resolved?
Dear All, We have defined a Major Incident through the Priority Matrix if we set the Priority as "Critical". If a Major Incident with Critical Priority is set to Resolved, Can we open (trigger) the creation of Problem record automatically instead of creating
Azure DevOp
Hello according to this it should be possible to integrate with Azure DevOp for requests. My question is if this is also possible for Change and Release Modules? Source: https://pitstop.manageengine.com/portal/en/kb/articles/feature-sdp-azure-devops-integration-plugin-model
Default Log On To Domain on SDP Login Page
Is there a way to set the default domain to log on to on the login page? We only use our AD domain for authentication and I would like that to be the default for our users when they are requested for their login credentials. Thanks in advance for the help.
Viewed incidents
Hi, Is there any log functionality in SDP that shows when a technician has viewed an incident request? If not, can it be done with a query for a specific request ID? Regards, Alexander Nordin Region Halland
Supportfile attached
Supportfile attached
When was searching with AND removed?
I ran this search on demo.servicedeskplus.com Why does it match on ID 435 and 437 that doesn't contain "Maintenance" or "Reboot" at all Seaching in SDPlus has been a hassle for a long time now. Ways back (2011+) searching in SDP defaulted on AND. So searching
Test Environment Question
We are looking at setting up a test environment for our SDP application and want to clarify a few things. After reviewing the guide here: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-build-a-test-environment-for-servicedesk-plus, I understand
[SDF-32893] As I can add custom fields in the task template ?
I need to add a custom field type combobox.
Email contents of ticket to other users
Our HR department needs to notify our training department when a certain type of new employee is hired. I already have successfully setup a request custom trigger which sends the notification. However, the data fields are very limited and we cannot select
don't show the default request
nobody have to see the default template. how can i hide this?
Need Feature to send sms to requester while aprive status is need for Clarification
Hi friends, I need a trigger for SMS to be sent to the requester when the approver sets the approval status to "need for clarification" and sends a clarification request to the requester. Does this feature already exist in ServiceDesk Plus 14306 or last
How to set multiple email address
We currently have our system setup so that email are sent to one email address. However we want to expand to usage to our more partner. How to setup multiple email addresses in mail server setting for service desk to fetch up if I use Exchange Web S
Self Service Portal: Help Text For Users?
In our self service portal, we have widgets to report an issue, and request a service. Some of our users aren't sure when they should be opening an incident or a service request. Is there any way to add help text to the buttons, to display when the mouse
Button "Submit for approval"
Hi! Is it possible to pull the "Submit for approval" button from the "Actions" drop-down list? Thx!
Task Comment in bigger size
We like to get the comment field in the tasks section in a bigger size
How can I send the Notifications to the Concerns through Schedule Custom Function?
Dear All, We've configured (created) a Survey Custom report which will demonstrate the Survey Ratings which is "Poor" or "Not Satisfied" with Survey responded time of Today. Now, if a New Survey with Low/Poor Rating has been added in the Report Today.
Close automaticly problem tickets
Hi everyone, Is there an option to close problem tickets after "x" days? Something similar to what we have with request tickets. At this moment the technicians change the ticket to solved, but manually they have to be changed to closed.
Spaces
When a user enters a password in the self-service module how can we prevent them from using spaces? thanks in advance Pete
Tech Availability Chart
Hi, We are using ServiceDesk Plus V 8 build 8016. How can we make the tech availability chart available to users who are not admins in ServiceDesk Plus? Thanks, V.Tech
Next Page