We currently have a number of automatically generated tickets, from our printers, which we need to log, but require no action.  Therefore, I'd like to set a business rule to automatically close them, based on a certain set of criteria.  I've hit a bit of a wall,  due to our closure rules, that require a resolution to be present before a ticket can be closed.  Is there any way I can automatically enter a defined block of text in the resolution, as it doesn't appear as a field that I can update with the business rule.