Response template: Is it possible to autocomplete the ‘To’ field of an email?
Dear all, In ServiceDesk Plus, in a response template, it's possible to predefine the content for auto-populating fields for frequently used email responses to requests, but in some templates I'd like to have the recipient (the ‘To’ field of the email)
Is there a chance to hide some tabs in assets form using page scripts?
We are trying to hide some tabs displayed on an asset form using Page scripts, like for example "relationships" tab
Resend Survey
If for any reason (smtp down,...) an user does not receive survey email, how to resend survey invitation email? Thiago.
how to add a request with attachments using API?
hi i want to add a request with a file attached to it using API. what the first picture is my APIView, second is my request inn postman and third is the response which says that it's unable to parse the json. is there something i'm not doing correctly?
API Adding Attachments
Hi, I know similar questions have been asked a few times but I can't find a clear answer so I'll ask for my specific scenario. I'm trying to use the ServiceDesk Plus API to add an attachment to an existing request using C#. What I'm struggling with is how do I specify either where the attachment is on disk or (preferably) provide the attachment as a byte array. I'm aware of this help page on the old API Request Operations but I can't get the code in the example there to work - I get a message saying
Hiding Tabs & Functions
Hello, In certain ESM Instances I would like to hide certain Tabs and Functions. On Request - Hide Work Logs Under the Reply menu hide: - Forward the Request - E-Mail the Technician - SMS the Technician Is this possible? Many thanks Lisa Build Information
Import requests with excel on Custome form?
When I import requests, they are only applied to the default request! We have a series of requests that are related to a new form (Custome Incident or Service form). How to import requests with Excel that will be applied exactly on that form?
Sharing tickets with other users when creating tickets through the portal
Hi, Is it possible for the user to add another user through the portal who will receive notifications about the ticket? For example, if there is a field such as cc where the end-user would select another user who would then be included in the ticket.
Update profile picture programatically
Hi, We have profile pictures of all our users in Exchange and Sharepoint and AD already. We would like to set up a scheduled job using e.g. Powershell, to extract these pictures and insert them on the users in ServiceDesk Plus. Extracting them is easy, but is it posssible to programmatically insert them on the correct user in SD? And if so, does anyone know how? /Rasmus
The form cannot be submitted
Hello,we use SDP VER 13.0 We found that some forms suddenly had the submit button become non clickable after clicking, and the form could not be successfully submitted. We tried to reconfigure the form, but the situation persisted.
How to add approval stage 2 from AD Attribute?
Currently, we can only set Reporting Line 1, but we need to add another approval stage for Reporting Line 2 based on the organizational structure. Do you have any ideas on how we can use another attribute in AD for Approval Stage 2?
How to set second reporting line approver?
Hello team, How can we set the second reporting line approver as the Microsoft Teams organization? Currently, we can only automatically set the reporting line for stage 1 approval, but now we need to set an approver for stage 2.
New ticket from closed request still references the closed request
Ok, so here's the scenario. Ticket 528245 is resolved, and then moves to closed. The following week someone replies to that thread, and it rightfully opens a brand new ticket 533183, instead of reopening the old, now closed ticket. Here's the rub. The
Query for Current Approvers on Pending Approval Request
I'm looking for a query that can provide me a list of Request ID's, Subject, and Approvers on request that are Pending Approval.
Field and Form Rules for Editor
How can I fix either of the scripts below so they will set the editor field based on another field on form submit, this sounds pretty simple but it is not natively available in triggers or business rules because the Directly Reports-To field can be different
How to Import Servers Inventory from Redhat satellite 6 Management Platform?
Dear All, Is it possible to auto. import the inventory of the redhat servers directly from “redhat satellite 6” management platform to our assets inventory (i.e., servers) instead of deploying UEM Linux agents on them? Please let me know if there is anyway
Can I create a dynamic field that pulls from already-existing sdp fields?
I often have regional presidents requesting services on behalf of their sites, so when they submit a ticket, the site of the request may be (Corporate Office), but I'd like for them to specify which site they are requesting service for one of the sites
How to auto. populate selected asset details on the request additional fields?
Dear All, We've created a Service Template namely "Request for Smart Phone" which will populate only specific asset type (i.e., Smart Phone) if the Status of the asset is "In-Store" using the attached FAFR Script. If the specific smart phone is selected
How can we populate Request ID's and get auto. linked to the Request?
Dear All, We have built a Service Template with five (5) Fields namely: a) Previous Request ID (Text Field) b) Previous Request Requester (Text Field) c) Previous Request Subject (Text Field) d) Previous Request Description (Multi-line Text Field) e)
Integration with Microsoft Approvals
We have not historically made use of Approvals for Requests. I did just have a moment where it would have made sense to use, but since our end users are not familiar with receiving approvals from ServiceDesk Plus, I decided to just send an email. This
Issue renewing SSL certificate
Hi, our SSL certificate for on-prem expires 13/09/2024. I tried the commands that we used last time. 1. keytool -genkey -alias desgnas152.hgroup.intra -keyalg RSA -keysize 2048 -keystore sdp.keystore -ext san=dns:desgnas152.hgroup.intra,dns:dsgnas152
default postgres password for servicedesk 11
Hey, I tried every password like: sdp@123, SDP!123, postgres but still no success. Can anyone help me?
Adding a Group to CC When Replying to Requests
Hello everyone, I have a quick question regarding email functionality. Currently, when I reply to a request, I have to manually add each email address of my IT team members to the CC field. This process is quite time-consuming and prone to errors. Is
A way for task technician to email the requester from a task in a ticket and get notification when requester has replied
A ticket with many tasks assigned to various technicians. The task assigned technician needs to email the requester and doesn't know when the requester responded because they are only assigned to a task in the ticket not the ticket.
[ServiceDesk Plus API] How to use the input_data param and the filtering in general
Hello, recently I started researching of the ServiceDesk Plus API documentation and I got stuck when I try to use the available filtering. As per the documentation - a URL param 'input_data' is expected to be sent - but when I send it - I got the "400
API function http://localhost:8080/api/v3/requests/<requestId>/move still available?
Hi Is the API function move still available? I get a an error when I try to use it. I a PUT request.
Requesters unable to see resource product descriptions
Since upgrading to 14700 from 145XX i've noticed that requesters can no longer see the product descriptions on the resource products. When clicking on 'View Details' instead of the description showing it now throws an error 'User does not have this permission'
Masterclass 2024: Episode 7—Designing and implementing minimal-risk changes with ServiceDesk Plus [Aug 29]
Hi there, We are excited to invite you and your team to the seventh episode of this year's ServiceDesk Plus Masterclass series. In the seventh episode of Masterclass 2024, we'll learn how to set up the essential configurations of change enablement in
SAP integration with SDP
Dear Team, Kindly share me the details for SAP integration with SDP uses cases did for exiting ME customers.
Uniqueness of scanned assets (SNMP)
Hi, Team, Workstations have "Service Tag" and "Computer Name" as criteria that help to identify their uniqueness. How does it work on SNMP-discovered assets, such as printers or switches? It seems that they don't have the "Service Tag" field. Does SDP
Auto-Generate Code for "Org Serial Number" when creating an Asset
Hi all, I would like to use the field "Org Serial Number" in the Assets to assign a secuencial number that identifies the asset, this sequential number would varies depending on the type of product. For example: laptops ==> 1001XXXX desktops ==> 1002XXXX
Custom Module Refer Lookup Field
Hi, I want to use User and Department and Asset fields in Custom Module that I created in SDP. What should I do? Thanks
Can we add informational popups/alerts to users on the forgot password page or login screen?
I'd like to tell my users that it may take up to 30 minutes for their password is replicated to the helpdesk? our AD Sync tool runs every 5 minutes i believe, so its just when users are trying to get back into the helpdesk before the delta sync runs to
Assigning a request to a change (Deluge)
Hi, Team, I'm trying to assign a request to a change using deluge. I've checked the URL and the input_data values but it still returns an error while running it on deluge. However, using the same data on API documentation works without any errors. The
What are Resource Sections and Resource Questions
Hello, What are the usage scenarios for Resource Sections and Resource Questions? And what are the effects of using or not using it?
Support recurrency schedule or task?
Dear All, May I know if SDP supports recurrency task for technical ? Like the task is monthly reset password for specific system Best regards, Issac Chan
Sind outgoing email from many mails.
Hi, I have many groups with different users, each group has different types of requests. When they replay on a request. I want change sender mail to different mail depends on group or rules.
SAP Integration with ServiceDesk Plus
Hello, Does ServiceDesk Plus provide integration with SAP HANA S4? Thanks & Regards, Ramesh
Can't log in on mobile
Please help me, when I update to the latest version 6.0 I get the error: Technican key in the request is invalid. unable to authentiicate
Change Status to Pending Automatically
Request Status can change from Pending to Open automatically when a requester responds to the ticket. But I have not been able to find a way to do this in the reverse, as in have it go from Open to Pending when a Technician responds to the Requester.
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