Take Picutres
Is it possible to take pictures of assets with an ipad and attach them to the asset?
Take Picutres
Is it possible to take pictures of assets with an ipad and attach them to the asset?
Asset Mangement - Windows 10 - Downgrade rights - Windows 7 - Assignment to client does not work
Version: 9.3 Build 9306 Scenario: Scanned client with Windows 7 OEM - Listed in Asset Management (Registered Windows 7 licenses I can assign without Problems) But now I have a Windows 10 license. With Downgrade right and would like to assign it. So I proceed as follows: Assets -> Software -> Software Licenses -> Add new Manufacturer: Microsoft Corporation Managed software: Microsoft Windows 10 Pro License type: Volume License option: Select Plus (I have tested different variants) ... Downgrade rights
Disable sent notification after request is closed for only certain request?
Is there a way to disable the feature that sends out a notification when the request is closed for only a specific request? I know you can disable it for the whole system and re-enable it after but I would like that when I closed certain request, an acknowledgement is not sent. For instance when we get e-mail loops, I would want to close the original ticket but I don't want it to notify the original requester. I know that adding the criteria to the SPAM filter will prevent future loops but sometimes
Script on form submission to assign to technician
HIi am looking to have a script on form submit in an incident and request template that when a value from a field is selected by the requester that on submit the script routes it to a specific technician. Is this script below correct where xxx is the named technician $CS.mandateField(["TECHNICIAN"]);$CS.setText("TECHNICIAN","xxx");
Script on form submission to assign to technician
HIi am looking to have a script on form submit in an incident and request template that when a value from a field is selected by the requester that on submit the script routes it to a specific technician. Is this script below correct where xxx is the named technician $CS.mandateField(["TECHNICIAN"]);$CS.setText("TECHNICIAN","xxx");
Script on form submission to assign to technician
HIi am looking to have a script on form submit in an incident and request template that when a value from a field is selected by the requester that on submit the script routes it to a specific technician. Is this script below correct where xxx is the named technician $CS.mandateField(["TECHNICIAN"]);$CS.setText("TECHNICIAN","xxx");
Script on form submission to assign to technician
HIi am looking to have a script on form submit in an incident and request template that when a value from a field is selected by the requester that on submit the script routes it to a specific technician. Is this script below correct where xxx is the named technician $CS.mandateField(["TECHNICIAN"]);$CS.setText("TECHNICIAN","xxx");
Script on form submission to assign to technician
HIi am looking to have a script on form submit in an incident and request template that when a value from a field is selected by the requester that on submit the script routes it to a specific technician. Is this script below correct where xxx is the named technician $CS.mandateField(["TECHNICIAN"]);$CS.setText("TECHNICIAN","xxx");
Can you merge Solutions
Inevitably with multiple people generating solution docs we have a number of entries for the same issue. How can I merge these together, in a similar way that you would do with incident tickets. Obviously once this had been done I would copy-edit the resulting solution
Multiple Departments
Is it possible to have multiple different departments in a company set up to use service desk plus in a way that they have entirely different sets of categories, subcategories and items. I want to make it to where department A cannot see the categories for department B and vice versa. Is this possible on Service Desk Plus, we are running build 9307
Disable sent notification after request is closed for only certain request?
Is there a way to disable the feature that sends out a notification when the request is closed for only a specific request? I know you can disable it for the whole system and re-enable it after but I would like that when I closed certain request, an acknowledgement is not sent. For instance when we get e-mail loops, I would want to close the original ticket but I don't want it to notify the original requester. I know that adding the criteria to the SPAM filter will prevent future loops but sometimes
Disable sent notification after request is closed for only certain request?
Is there a way to disable the feature that sends out a notification when the request is closed for only a specific request? I know you can disable it for the whole system and re-enable it after but I would like that when I closed certain request, an acknowledgement is not sent. For instance when we get e-mail loops, I would want to close the original ticket but I don't want it to notify the original requester. I know that adding the criteria to the SPAM filter will prevent future loops but sometimes
Disable sent notification after request is closed for only certain request?
Is there a way to disable the feature that sends out a notification when the request is closed for only a specific request? I know you can disable it for the whole system and re-enable it after but I would like that when I closed certain request, an acknowledgement is not sent. For instance when we get e-mail loops, I would want to close the original ticket but I don't want it to notify the original requester. I know that adding the criteria to the SPAM filter will prevent future loops but sometimes
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service?.
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service??. Regards. Jordi
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service??. Regards. Jordi
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service?.
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service?.
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service??.
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service??. Regards. Jordi
Ticket management workflow
We are in the mid stages of implementing SDP. I am uncertain the best way to manage "tickets" in SDP. For example, our current process is this: End user submits ticket to Help Desk via email. Tickets can be for anything that requires IT assistance. This means that a ticket might be anything such as a problem with a printer, new software request, conference setup or anything in between. Ticket is automatically created in help desk software with pending assignment status. Help Desk coordinator assigned
It does not send email when the request has been resolved.
Hello community, I am testing the application however I am facing a problem and would like the help of you. - I have already performed the settings for email (POP / SMTP), however, I am usually receiving email when an incident is opened, but my problem is that when the technician solves the problem the system does not send an e- Mail to the requestor stating that the incident has been resolved. I was reading that in previous versions I had the option to notify the requestor by email when it is resolved,
Receiving email from generic email accounts
We have a few services on various servers that will send emails to our helpdesk. For example our backup server will send an email to the helpdesk email address when a backup fails. The problem is that the sending email is a generic email address that doesn't really exist. So naturally ServiceDesk will receive a failed bounce back message when it responds to a new request. The result is that ServiceDesk will add notes to a ticket stating that there was a failed bounce back message. Is there
ServiceDesk - Notification Firewall port
Hello supportI would like to know what port need to be allowed to send notification (those red popups informing technician that new ticked was assigned to him or something else happened - bell icon) to client computers accessing ServiceDesk using browser. Currently I noticed that its only working if I disable firewall on ServiceDesk server. Thank you - Marcin
Link not working in self service portal
Hello Build 9213 is installed. In the self service portal if you want to click on the names (Pending, Awaiting Approval, Waiting Update) nothing is going to happen. If you click on the number, it works. Please add the missing link or do not change the mouse pointer to a clickable sign. Regards, Markus
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service??. Regards. Jordi
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service??. Regards. Jordi
Change request view for Requesters
Hello, I upgraded our ServiceDesk Plus today to the latest version and I note that there is a now a way to have requesters to be able to see the change request module using change roles? I have tried to get this to work but the requester I am testing with doesnt seem to be able to see the change module still. The Change Requester role is set to all users not just technicians if that of any significance. How is this meant to work? Thanks, Matt
Script for CAB approval with email notification
Hi All, Just wondering if there is any script to add the CAB members automatically and send for Recommendation as well based on the Change Template when the stage is changed to Approval. Thank you
Outstanding tasks block request resolution
Is it possible to set requests to require all associated tasks to be closed before resolution is permitted? I have looked at the request closure rules and cannot see anything that would enable this.
Work Log for users
Hello! Our technicans use a work log. And we want to show for our users, what did our techicans for them requests. But user can`t see work log of request. How we can show work log fot them? Thank you.
Widgets and SDP Dashboard.
Hi Everyone. I don't know about anyone else, but I am completely confused as to the usage of the 'Widgets' on the dashboard. Where do I find new widgets to add? (My widget section is empty) How do we create our own? I figured it would be easier than this without having a seperate peice of software (ie, Desktop Central or OpManager). Any help is appreciated as i'm at my wits end and about to throw the towel in on it (and yet another feature that is unable to be utilized) Thanks Jason
Giving a Requester access to view another Requester's tickets
Hello all, I have a bit of a problem that I'm hoping this community can assist with. I have a Servicedesk user who needs to be able view tickets for 2 different accounts. One of the accounts is the one he logs in with, so there's no problem there. The other account is his external e-mail address that he uses to send in tickets to Servicedesk via e-mail. When he e-mails the tickets, they get logged under his external e-mail instead of his Servicedesk login. So when he goes to view the tickets that
Custom view in Request
Dears, About custom view, how can i filter all request have notes ? Thanks for respond.
Business Intelligence and SDP
Good day, We do not make use of the built in reports with SDP but rather make use of Qlik Sense. WorkOrderStates have a field OVERDUE. Is there a field that I can select that will indicate FirstReponse breach and Reopened status and if yes where can I fin it? Regards,
Benefits of Creating Tasks
Hi, This is what we do: When we receive a request and 4 other departments must work on this one request, we duplicate the ticket 3 more times and assign them to individual teams. 1. Now, is this the best thing to do? Or can tasks help us? 2. Lets say we create tasks to be assigned to different teams. The ticket will be assigned to a team, however 3 other teams will be working on it. Under whose team will the ticket be counted. When it comes to reporting will we able to calculate individual team
Auto assignment of Tickets
We are using Service desk plus pro edition in our firm, we have support groups in place and all the categories are mapped to these support groups, so when a ticket is created by selecting any category it is automatically routed to the respective support group which has a bunch of technicians associated to it. My question is that once the ticket is being placed in the group is there a way to auto assign it to the technicians belonging to the respective group. i know it can be done if all the tickets
Preventive Maintenance
Hi, Does anyone know if there any way to update multiple Preventive Maintenance tasks ? We have to amend the schedule of dozens and I hate doing it manually, anyone know if a way of updating more than 1 ? A
New Custom View Shared Field
Hello, Thank you for adding the ability to share requests with other Technicians. I was looking for a way to create a New Custom View in Requests that would include requests Shared with me. Currently there is a pre-made view that has these, but I would like them to appear with my assigned requests. I did not see anything with Shared listed in the Advanced Filtering drop down list. Thank you, Perry
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