Hello community,

I am testing the application however I am facing a problem and would like the help of you.

- I have already performed the settings for email (POP / SMTP), however, I am usually receiving email when an incident is opened, but my problem is that when the technician solves the problem the system does not send an e- Mail to the requestor stating that the incident has been resolved.

I was reading that in previous versions I had the option to notify the requestor by email when it is resolved, in this last version I have the option to notify when by email when it is answered.

And this option is checked.