Benefits of Creating Tasks
Hi,
This is what we do: When we receive a request and 4 other departments must work on this one request, we duplicate the ticket 3 more times and assign them to individual teams.
1. Now, is this the best thing to do? Or can tasks help us?
2. Lets say we create tasks to be assigned to different teams. The ticket will be assigned to a team, however 3 other teams will be working on it. Under whose team will the ticket be counted. When it comes to reporting will we able to calculate individual team and technician performance?
Thanks for your help!