Custom Trigger using VB Script
Hello - I have a field called "Monthly Reporting" and it's a custom field with 12 values: 01-Jan 02-Feb etc However, each month, I need to reset this field manually. I was wondering if someone can provide a VB script example to update a field and then I can do this via custom trigger each time a request is created so this can be dynamic instead of manual. Thank you.
New incident stop automatically setting site on requester
We have ServiceDesk Plus version 9.3 Build 9313 When creating a new incident, after selecting the requester the site field is automatically updating based on the requester selected. We'd like to disable this so that the site that the technician sets does not change when the requester is selected. I can't see where in the settings is any option to disable this. Is this a setting that I can change? If so would someone kindly be able to show me where this is/how to change? Thanks.
My Details - Requester
In the My details of the requester , adding a field for Assets which will show the assets assigned to the respective user will be more helpful for the end user to identify any assets under his name.
Alert non Technichians of new starters
Hello everyone. I'm wondering if anyone has set up alerts to go to non Technicians as an FYI situation for on-boarding of staff? Currently when we have a new starter there is a workflow for Technicians in creating the new person in the system - but I would like to set up to automatically email our Payroll, Finance and other units so they can start their processes to start adding the starters to their systems. They don't need to complete tasks in Service Desk - it is only so they are aware of the
Please help me, The emails Fetching Stopped - Incoming and Outgoing
Please help me, The emails Fetching Stopped - Incoming and Outgoing
Schema BD
It is possible to obtain a complete schema of the system database. Well, I have seen in the forum many post where they talk about tables that are not specified in the diagram that come inside the software. For example, in the request module there is a table called "WorkOrderToCI", in projects "ProjectStatus" and it does not exist in the description. Is there a way to know all the names of the tables that make up the database?
Solar (Hijri) Calender In Service Desk
Hi I have a question about calender of service desk can i add solar (hijri) calender in service desk my self ? if answer is "YES" please help me to add this calender thanks for help
SQL query to update all users as approvers
I need a SQL query to update the field "Service Request Approver" = Yes, for all technicians and requesters. This is the only way to make sure all my managers in the company can be selected in the "Select Approvers" field.
Automatically Link Requests
Is there currently any way to link requests automatically? lets say that Site A puts in a request with Category 1, can that request automatically be linked to all other requests from Site A with Category 1?
Export list of workstations that failed more than 180 days to scan
How do I export the current list of workstations that failed more than 180 days to scan? Could you please help us, i need to generate report like as "Workstation/Server not scanned in last 30 day" on Asset tab.
Asset and Request
Hello, I would like to know if there is a query that allows me to obtain a list of the requests that an asset has associated with it. Many times a request has several associated assets and when making a query in the system only shows me the first asset that is associated with the request but not the others.
ServiceDesk using a lot of memory
The ServiceDesk app on our server is using a lot of memory. We only have 39 technicians who currently log into the system, but not at same time. 9.4 build 9414 MSSQL What can we do so memory usage is lowered? RAM is as the recommended size 4GB. It's running on a VM.
Importing Sites to Chat Exclusion
Hi, we have quite a large list of Sites (600+), we want to pilot the Web Chat facilities so don't want it to appear for all Sites to start with. Is there a way of importing a list of sites to be excluded rather than having to type and select the 600+ sites? Thanks
Notifications that tickets have not been asigned
I can't write scripts , if someone could help me that would be awesome At the moment the tech's do not want emails notifying them that a ticket has been created, it's up to us the techs to look at the screen between idle times to assign a ticket to ourselves. BUT, sometimes we all get busy or forget to look at the screen so we would like to be notified after say 1 hour that a ticket is sitting in the Q unassigned. is this possible, how do I make a script that would do this. Help would be greatly
Count of Support Group assignments
I am trying to report on the number of Assignments made to different support groups. i.e. If a request is assigned to GroupA, then GroupB, then GroupC, then back to GroupA i would count this as 4 assignments. Is there any way that I can report on this?
ServiceDesk Plus 9423 Released
Dear Users, SDP 9423 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Enhancements SDF-70993 : Option to disable automatic delta scan. Admin >> Discovery >> Scan Settings. Issues fixed in 9423 Vulnerability SD-71557 : XSS vulnerability found in success/failure message pop-ups is fixed. SD-69428 : XSS Vulnerability in the Software Metering graph of the Software Summary page. Assets SD-70892 : In a certain scenario, issue
Separate Line for Resource Info
Dear Support, Is that possible to make the Line separate in each as Mentioned in the PFA
ServiceDesk Plus 9422 Released
Dear Users, SDP 9422 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New features in 9422 SDF-69532 : Advanced Analytics integration for ServiceDesk Plus now offers reports on Project and Solution module. SDF-72903 : Support for Bulgarian language in ServiceDesk Plus Issues Fixed in 9422 Vulnerability SD-68374 : When a vulnerable license file gets uploaded, no proper error message is shown SD-69317 : Vulnerability:
Allow Managers to see Employee's Tickets
In service desk plus each requester has a field for "reports to". Is there a way to automatically share tickets with the requester manager by using the "reports to" field somehow?
Add 'Body' Paramter in Functions.py
Hi There - Can someone help me add the 'Body' (or whatever it's called) parameter in the send_email definition from the Functions.py script? # ------------------ Function to send mail ------------------- # sent to and ccAdd should be commma seperated email strings # configuration is a dictionary def send_mail(configuration,subject,text, toAdd=None,ccAdd=None): server = configuration['server'] port = configuration['port'] username = configuration['username'] password = configuration['password']
Solution template, use variables?
when i choose a template today in solution in a errand, i have to write my name everytime but i want that the system auto write "Best Regards - $Technician" and $technician should be changes to my name Jimmy from the system. Is this possible and how?
cant start servicedesk
Hi, we are having some problems please Help me, 1-our program does not work. İ rebbot to machine and after cant start manageEngine. Attachment file a İ am wait 6 hours not work. İ try restart service doesnt work. Reboot wirtual machine doesnt work. İ try new installed virtual machine and download Service desk current version in another place installed. But i try restore dosnt work . i take old server backup file Attachment file b And i try new server restore. Stop service and run administrator command
Auto Refresh
Is there an autorefresh feature on the dashboard? Trying to keep requests in real time on our department monitor
Sql Query Help
Can you please help me change this query? I want to get rid of the queuedefinition.queuename='Terminations' and replace it with subject contains "Request". select b.workorderid, ataskid,btaskid from (select workorderid ,count(taskid) ataskid from workordertotaskdetails group by workorderid) a inner join (select workordertotaskdetails.workorderid, count(workordertotaskdetails.taskid) btaskid from workordertotaskdetails inner join taskdetails on taskdetails.taskid=workordertotaskdetails.taskid where
problem after update - "request template fetched sucesfully"
Hi, After update service desk, when I try to add new request or click on button "edit" on top of the request (should open new page to edit request details) I got error "request template fetched sucesfully" "Edit" button under request is working correctly (its unlocking fields) I try to change "Default Request" Incident Template but it doesn't help... Thanks for helping BR, Seweryn
How to notify others of tasks
Is there a way to notify requester/technician/users when a task has been completed or technician has put a comment on a task?
SDP: SDP does not log its actions
Hello. SDP does not log its actions. At all. All logs are empty. What could be the reason? And the solution? Sincerely. Igor Stepanenko.
Allow only logged-in approvers to take approval actions by setting Yes to Allow approval actions from logged-in users only .
What does this feature accomplish? How can non-logged in users approve a request?
Changes Tab for Requesters
How do you hide the Changes Tab from requesters?
outgoing mail
Good morning, my name is Francisco from Panamá I installed the free Service Desk Plus up to 5 technicians and configured the outgoing SMTP mail, it tells me that it has been created successfully but when a response has been received and it has responded and then there is nothing and then the pages are closed. How can i fix this? Regards
Failed to send notification
Hi there, I have a fresh ServiceDesk installation, configured the outgoing mail server but an error is thrown when I try to send a notification. Need help please Exception while trying to send notification for Request ID : 9 No authentication mechanisms supported by both server and client
Custom Schedule : Frequency greater than 1 hour
Hi Folks - Currently the Custom Schedules can only be executed every 1 hour(s). I need them to execute at a higher frequency, in minutes. Is this possible?
checking manage engine license
hi could some one tell me how to check my validate license and check the expire date
unable to restore DB Linux SDP 9418 java.io.IOException: invalid CRC (MAC)
I have tried to restore both a full backup, and a trimmed backup, both get this error. Source server, is Linux postgres sql Just been upgraded to SDP 9418 Recipient Server is a fresh install of SDP 9418 ********************************************************************************* Restore DB Setup Wizard ********************************************************************************* Execute Restore DB Utility from command prompt For Windows users : bin>restoreData -c [backup file] For Linux
Creating Views with Relative Timestamps
I would like to be able to create views using relative timestamps. Example, all request this week. Something like on the dashboard, but customizable.
Help, time spend by technicians on associated with project
Hi All! Could you please help with report that will show time spend by technicians on associated with project requests grouped by project id?
Task report of all technicians
Hello, After upgrading SDP to 9.4 Build 9421 we are not able to use old reports filters. So can anyone help me with SQL query for pulling a report of task for all Technicians?
First Response Overdue status is 0 even tough it already over SLA
Dear ServiceDesk Plus team, I would like to ask how to show ticket that already over SLA time to response. If I go to report or query to database the First Response Overdue status is 0 even tough it already over SLA . I set respond time is 10 minutes, but even tough the ticket is 15 minutes without response, the first response overdue still = 0 .. Thank's in advance. Best Regards MHP
Error in Android APP
I have an error with the Android APP for ServiceDesk plus. This error occurs when I try to place an attachment to any ticket, this error say: ERROR: Technician key in the request is invalid. Unable to authenticate. Please, I need your help for solve this inconvenient I use the andrid APP version 4.6; and my server is 9.3 Build 9335 Thanks and regards:
Is there any way to improve ServiceDesk's Search?
Searching in ServiceDesk is pretty terrible. I thought it was doing an OR of the search terms (instead of the more useful AND), as adding terms to the search has to date always increased the results returned instead of narrowing them. Today though I was searching in Solutions and, getting the usual strange response to more/less terms I thought I'd try all permutations of just two words and see how many results come back. Turns out it's not even doing an 'OR', I honestly have no idea what it's doing...
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