Active Directory, additional information to import
I'm currently demoing the ServiceDesk PLus product and I would like to know if it's possible to pull additional info out of active directory such as office, mobile phone, address, etc. If not, is this something for a future release? Thanks, John
Adding notes error
When a user tries to add a note to a request, it pops up a blank window before creating a note.
Departments List
In Departments List. (Admin Tab) It often to show only 10 items per page. Can you fix this.
Reporting Question, and customizing the view
Hello, I have a couple of questions. My first question is about reporting. I have asked this before, but did not get an answer. Is there a report that I can run to show time to resolve? If a custom one needs to be written, can someone help me out with that? Running on a SQL2005 server. My second question is about the view on the main Requests tab. I know about the box that you can click to being up the column views, and was wondering if there was a way to put Resolved Date in the list? Thanks! ben
your opinions please, migration safe?
Hey Everybody, We've been using servicedesk plus 6 for over a year now and use all of the features extensively. I'd like some feedback from some of you on how smoothly your migrations from 6 or 7 went, and the current state of version 7 for known bugs etc. it took me about 2 or 3 months to work all of the bugs out of opmanager 7 after upgrading from 6. Is servicedesk a smoother process? P.S. what options would I have for testing our migration? under the licensing how would i set SD+ up on a different
Problem/Change lists flicker when mouse moved up and down
When moving the mouse pointer up and down the Problem and Change lists the list wobbles/judders. It is very annoying and uncomfortable to use. This happens in IE 7 and Firefox 2. It does not seem to effect the Requests list.
Locked out of trial
We have recently installed and setup the trial of ServiceDesk Plus. It was set to authenticate via Active Directory pass through. The default administrator account was removed and a technician account added with the name MikeS. A number of days later (and many hours of setup and config) the Active Directory pass through tick was removed. Now we're unable to logon to the system. The only technician name in the system is/was MikeS. But we're unable to logon using it. How can we logon or how can we
unable to scan after upgrade to 7 from 6
just upgraded to :Version : 7.0.0 Build Number : 7012 now whenever attempting to scan a new workstation it comes back with a completlely different workstation. ie: "New Scan" choose PC228 it comes back with PC104. Our DHCP server is set to scavange records after 7 days, I tried manually removing all dhcp records and dns records for the workstations but same prob. we do not use netbios over tcp/ip pleadse help this is a showstopper for us.
Creation of Test Environment
I am in the process of setting up a test environment for SD+, our live is getting too big and busy to be using for my fiddling etc.. I have a few questions: Is it possible to have this setup on a Windows XP Pro machine with SQL Server 2005? When I restore database, will this also bring across the settings of SD+, like Mail fetch etc, or will this all need to be setup if needed? I have installed the same version of SQL etc as LIVE server etc, but the live server is not running XP pro but Windows server,
solutions search question
I'm very new to this so please bear with me. is there a way to search MS KB articles from the solutions search? I can download and add them manually from what I see.
Reports: Filter on last n days
Is there a way to run a report filtering on the last n days from the current date? For instance, I want to run a report that returns results based on the last 10 days. Any ideas?
AD and Scan?
How to scan some of a big AD resource which is more than 5000. I only want to use 20 people. The AD's top is spring.sec, and its sub unit is network.spring.sec. Thanks
Search fields
I mentioned this bug quite a while back, and after several hotfixes it has still not been addressed, so I am mentioning it again. In the Search area in the left-hand column, there is a drop-down menu with different areas of the system to search in. As of 7.0, the options Asset, Workstation, and Software are not visible in that drop-down menu unless you are currently viewing the Asset tab. For example, if I am viewing the request list, I can't directly search for a workstation keyword, because the
HIde expired or non existant assets
I need a way to hide /mask Assets that no longer exist in the main interface. We removed the accounts from AD but the rescan of the Domain and import does not remove those records and it should not. BUT there should be a way to not have to look at these items in the program. Relying on Report filtering is not adequate.
Unable to delete products and PO's
Hi, We have a bunch of products in SD that were in there before I became admin. When I try to delete them I get this error: FAILURE :Error occurred while deleting Product. Please report the problem to the system administrator, with the Error Code - 1,205,515,283,809. I made sure that I have no assets assigned to those products. I found out that I have some PO's with these products but I cannot delete those PO's also, I get this error: FAILURE :Error occurred while deleting purchase order. Please
Help with SQL Query Report
Hi Everyone, Please could you help me with some SQL code so I can generate a report. What I would like to do is: List all Assets in any category with a purchase price of less than �500 and also add the column Life of Asset (This field I create through the asset system so I don't know what table this is or where it's stored that's the biggest problem) Thanks
Custom views - Error when selecting Sub Category
When trying to access a Custom view that I created that is set to display only items under a certain Sub Category, we get the following error message: <input type="button" name="pickUpRequest" value="Pick up" onclick="return checkSelection(this.form,'check All is good when selecting Category, only having issues with Sub Category. Thanks
Impact,Impact Details & Urgency fields needed in reports
Dear, We use ServiceDesk 7 Build 7012. We need to crerate reports and want to add the following standard fields to this report - Impact - Impact Details -Urgency These 3 fileds cannot be selected during creation of the report. Can this be fixed asap please ? Best regards, Marc HUYBRECHTS Marc Huybrechts Global Co�rdinator Infrastructure AWDC ICT ------------------------------------------------------------ Tel +32 (0)3 222 06 88 / Fax +32 (0)3 222 05 99 mailto : Marc.Huybrechts@awdc.be ------------------------------------------------------------
Report for assets on a contract
This is a report that will show you assets (resources) for a contract. You must use the query builder for this one, as you cannot make it in the wizard to my knowledge. Hopefully someone else finds this useful. SELECT mcontract.CONTRACTNAME 'Contract Name',Model.udf_char7 'Model',resource.SERIALNO 'Serial Number',resource.ASSETTAG 'Asset Tag',resource.RESOURCENAME 'Resource Name' FROM contractdetails contractd LEFT JOIN MaintenanceContract mcontract ON contractd.CONTRACTID=mcontract.CONTRACTID LEFT
Service Desk not Run after installation
Hi All, i recently downloaded Service Desk 7.0 and installed it as Professional Edition with MSSQL 2005. after installation Service Desk does not work it shows command prompt windows and close it. please help me in this regard. i will be very thankful to all of you. Thanks, Qasim Asad Khan.
AD not automatically acquiring new employees
For a while my HelpDesk AD was automatically updating with new employees from Active Directory, now I have to manually import. The (new) Domain Name is correct as is the ID and password of the Administrator account. Is there a setting or a reset I need to perform to get the product to automatically pull from AD? thanks
Documentation - is source available?
Hi We are about to write end user documentation for our associates. The Service Desk User Guide that you put out in PDF format is excellent but it covers areas that we may not use. If I could get a Word copy I could do some edits and publish the results. Are you willing to share? Thanks Jerry
Asset Mangement
I am checking out the asset management, and I think its a cool feature, it lets me see what licences are used so I dont have to keep track...except I have a corporate licence for Office 2003, and it is picking up the licence as valid for only three users. How do I get it to correct that information?
SLA
Is there a way to identify an SLA with a Group?
Service Desk Profession Free edition
Please help a novice. How to install this software on clients? :oops:
Asset field not populating automatically in build 7013
Hi. We are using Servicedesk Plus 7013 Enterprise. After the update to 7013 the asset field no longer populates automatically when a requestor name is chosen from the New Request screen. It flickers as if it has populated but doesn't. We then have to click the icon next to the asset field to choose the asset associated to the requestor. This was supposed to be one of the fixes implemented in 7013, but actually it has made the problem worse. I would appreciate a response from support please.
TIMESPENT
I WANT KNOW WHAT TABLE HAVE THE INFORMATION FOR TIMESPENT IN THE FOR FOR REQUEST I NEED TO CREATE A REPORT AND I CAN'T FIND THIS INFORMATION
Change Due Date Permission for Roles
Technicians should have the option of setting/changing the due date. I find myself having to gve technicians admin access just so that they can set the due dates. Let's face it, the SLA's aren't a blanket solution for due dates. I think that roles in servicedesk plus should be able to be given the permission to change due dates. This permission can be given or taken from a role at the administrators discretion. (<- Feature Request). My 2 cents.
Multiple Monitor to one Asset
Hi There, Can someone tell me can I associate one monitor to two computers. I have a user that has two computers and uses a KVM swtiches between the two. I have managed to associate the monitor with one compute but when I go into the other computer and try to associate the monitor it's not in the list. Is this possible?
Choice box for adding received PO items to Asset register
The ability to choose if received items from a PO are added to the asset register.
ServiceDesk system run out of space within SQL 2005 Express
We have just had our ServiceDesk system run out of space within SQL 2005 Express. The SQL server is stating we are only licensed for a 4G data file. We plan to upgrade the server but in the short term we currently have no system. In order to get our system up and running quickly we need to find data we can safely remove from within the database. Is there any data that is temporary we can purge? Any help on this issue would be appreciated.
Modeling virtual environments
I'm interested in Service Desk Plus, and I have the Enterprise demo installed. I can;t quite visualise how to model a typical virtual environment, in the CMDB part of this product. I have Multiple VM Hosts, these form my VM Cluster. I have Multiple VM Guests, these require the VM Cluster to be available. Thinking about assets and thier relationships. I would intuitively want to define that VM CLuster *contains* VM-Guests. But it seem only components can be contained. Similarly I would intuitivly
Paste screenshot in online Request Generation
Users should be able to paste screenshots of error messages, notifications, etc., into the online request submission form. As of right now, they would have to paste the screenshot into a Word document and attach that document to the request.
Ability to not allow the requester to add notes on a closed request
Ability to not allow the requester to add notes on a closed request
How do I view the properities of scheduled reports
I have 2 reports running one sends a html atachment and one sends a Xls file i want to remove the Html report from running
Double Requests
Every time a request is added, it will be automatically added twice. every request will make a duplicate with different ID.
duplicating department
under what circumstances does the departments duplicate in sdp? i deleted all duplicates and now again i have some departments duplicated??? how does it happen??? i'm pulling the users from active directory on a daily basis. how come sometimes i have duplicated departments and users?????
Requestlink
We have changed the port from 8080 to 80 but when assiging calls the request link still says 8080 at the end how do you change the $Requestlink in the content variables?
Popup Alerts
Is there a way to create a popup window either at the log in screen or right after the log in? I know there is an annoucement section on the main page but no one seems to read them.
Duplicate Request
Hi, We are testing the new version of the ServiceDesk+ and are with a problem. When we open a new request, this requeste is duplicate. It follows in attach some logs and one printscreen of the request duplicate. We need a tool of helpdesk in our company, but with this problem we cannot implant this solution. TKS ! Renato
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