Change Due Date Permission for Roles
Technicians should have the option of setting/changing the due date. I find myself having to gve technicians admin access just so that they can set the due dates. Let's face it, the SLA's aren't a blanket solution for due dates.
I think that roles in servicedesk plus should be able to be given the permission to change due dates. This permission can be given or taken from a role at the administrators discretion. (<- Feature Request).
My 2 cents.
I think that roles in servicedesk plus should be able to be given the permission to change due dates. This permission can be given or taken from a role at the administrators discretion. (<- Feature Request).
My 2 cents.