Pos. SD+ 7.5 issue: Can't associate Technicians to a site
Fainlly, is anyone else also experiencing this problem since upgrade to 7.5? Firstly, there does not appear to be a field for Site for Technicians. Secondly, having ticked several Technicians clicking the Actions drop-down list to "asscoiate to site" doesn't seem to do anything. Consequently, filtering by Site doesn't change anything.
7.5 Workstation scanning - Domain mode - hangs
With the new 7500 patch I have now a working test system to check the functionality with. First big issue Ive come across is not able to do a Windows Domain Scan or a single workstation scan within Asset section. Started the domain scan around 19:40 in the log attached and the screen showed the number of assets from AD and then instead of progressing through the machines it just sat there. As this is a less than powerful test machine I left it running till around 22:30 and still no progress so aborted.
New Product in SD+ 7.5
When I try to add a new Product in to SD + 7.5 I get the error in the attached file. Anyone have any ideas what could be causing this please? Thank you.
7.5 & Server 2008, MySQL or MS SQL that is the question
Hi, I've seen in previous posts about any issues running SDP on Windows Server 2008 that SDP is going to be officially supported on 2008 from the release of 7.5. However, looking at the info pages it's not mentioned on there, is server 2008 going to be supported now? I'm just wondering, as we're coming to the end of our tether now with the system keep crashing several times a day, despite several calls to support & configuration changes. We're looking at completely starting a fresh (TBH a last straw
Self service alias URL login appended with old link
Hi, i have changed the URL used to login to Service Desk Plus. Changed the value under Self Service Portal Settings > Alias URL. However, when the link to login is now sent to users (variable = $ServerAliasURL) it appears to have the old URL appended with the new one. Please advise how i can fix this problem thanks, Jason
Issue when trying to resolve item
When we enter a resolution and change the status to resolved we are then presented with the attached error. Any ideas? This is an upgrade from 7.22 to 7.5 and only now do we have this. All techs have access to all groups/sites etc.
Pecuniary Crisis
The financial crisis you scared?
Custom Templates
Since upgrading to version 7500 i am unable to use the drag and drop facility, it drags but does not drop. I am unable to make any changes to previously created templates, again i am able to change aspects of the template but it does not save and no error massage is given. I have noticed too that any resolutions we had entered on templates before the upgrade has been removed and that function seems to have been removed, it would be great if this could be re introduced.
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Upgrade to SD+ 7.5 Who Wishes They Hadn't Bothered?
Great product when it works. Try to update and sometimes it works; but when you spend more time fixing the servicedesk than using it; then it becomes furstrating. I'm looking at rolling back (we run VMWare) and risking losing call data and waiting for a GOOD SP1 fix. Show of hands?
Assets
I am trying to use SDP to keep track of all the assets for my company. But when i try to move a server out of the WORKSTATIONS group and into the server group i dont get the same detailed information about them. Is this something i am doing wrong?
MASS CHANGE STATUS ACTION
Hello there!!! i was testing the demo module, and i have found this tool SIMPLELY AMAZING!!!, i can organize my life and the staff too. I was thinking if there is an option it will allow me to change multiple tickets status at once. My request is based that i have placed multiple tickets that i need to mass change its status from one to another. Any module it can help or option i can use in ServiceDesk? I really will much appreciate it
Login page on English please
Hello everybody, I would like to have login page on english as default (now I have swedish), and also to check in "Keep me loged on" doesn't work. Thanks! /M
SDP 7.5 Beta Registration
Users, Please refer the below URL for SDP 7.5 Beta registration. http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=& Thanks & Regards, Jeykar ServiceDesk Plus
Can I run a report that lists everything I've purchased?
Hey all, We're barely scratching the surface with ServiceDesk right now. I was asked to provide a list of everything I've bought month by month and who received it. I saw the stock report for "Purchase Orders by Ordered Date." That's an excellent start. If that could list the contents of all of the purchase orders at the same time, I'd be set! Is this a possibility? I've not yet installed 7.5 yet.
ServiceDesk Upgrade Question
We are currently running the standard version of 7022. We have now purchased the Enterprise version of Service Desk. My question is: Am I better to install the license and upgrade the standard version to Enterprise, and then install version 7500? or am I better upgrading to version 7500 first and then using the license upgrade to the Enterprise version? I am running VMWARE and will have a full clone of the Server before beginning. The reason why I am keen to get to version 7500 is the introduction
Domain Scans thinking one computer is many computers
When I run a Domain scan, it reports that one machine changes multiple times. Here is a paste of the report (names have been changed to protect the innocent) history from one machine: We'll call the machine AUR001. After the scan, all of this information can be found under AUR001's history in Service desk Asset, and none of the station names listed below are available. Tue Apr 29 10:55:07 CDT 2008 1.Hard Disk (WDC WD400BB-00DEA0) - Serial Number changed from WD WCAD19915606 to WD-WCAD19916874 2.Added
gang colouring for LG Chocolate?
Hello. Can anyone ascertain me how I would get a bother onto my mobby? The handbook is useless...
Assets sorting by vendor
Hi, Is it possible to add the option to sort asset by vendor in a further version please ? Thanks
Before Taking Sildenafil
Yes I agree with you!
SDP 7.5: Request does not fall under your permitted scope.
Hi Every now and then in SDP 7.5 I seem to get the error message "Request doe not fall under your permitted scope.." when trying to update a request. Why is this? I am logged in as Administrator. Has anyone seen this before? Thanks Gordon
Date defaulted to January 1970!!
Hi, After upgrading to 7.5 all my Additional Asset details date fileds have defaulted to 1970. To go in and change all of these is going to take ages let alone remember the dates for the fields. Please advise Regards Neil
SDP 7.5 Templates
We are trying to customize templates for the technician view and want to remove the group filed. Clicking the properties only shows opens for the requester and clicking the x to remove the field does not do anything. Also, when we are customizing a template, the save does not seem to do anything and all the options for modifiying the requester template are greyed out.
Moving IT assets to another category
Hello, I want to have a seperate category in my IT assets view where I can put my servers, which are now under the category workstation. I created a new product type called "Server" which is listed in the IT assets view. However, I can't find a way to transfer the servers from the existing workstation view into the newly created server view. Is there any way to do this, or is there another way to split up devices that are listed in the IT assets category? Kind regards, Dennis
Reminder functionality enhancements
Dear, I can't understand how the Reminder able to help me to recall about some events in case if I didn't set to notify me through email? Is it possible to change behavior of Reminder button thereby that it will blink (in red/yellow) when time comes for reminder events or fresh announcements were published? My Regards, Vlad
Any occupation in some soups?
I initiate a uncut sort of soups that inquire grand, and can be made in big batches and frozen. Is there any interest?
moderated
Hi I have a question, Who moderated the forum? You can get it icq
moderated
Hi I have a question, Who moderated the forum? You can get it icq
Feature Request: Note emails don't include link to request
The option to email the technician when updating a note results in an email with no links to the issue. This does not appear to be a customizable template either. Usefulness of notes is greatly diminished without essential metadata.
Any succesful 7.5 upgrade
Hi everybody, Waiting a long time for the 7.5 upgrade package, but it is there!!! But looking at all the forum posts it looks like it is very buggy. And Support is not responding on the forum calls yet. But is there anybody who already upgraded to 7.5 without any problem? I like to upgrade but I need to be sure that it went well. Looking forward to hear succes stories!!! Regards, Jeroen
7.5 Upgrade (patched) - Enterprise Licence Message
The newly patched 7022 to 7500 upgrade produces a message "Some of the software found to be moved from Enterprise licence to Individual licence earlier. See SoftwareInfo.txt in SDP_Home directory" What are we meant to do with the information in the file, what will the upgrade have done to the data in the database, what are the implications of just doing nothing? Regards, Andy
Absence of Change tab for an Asset
Dear, Currently every asset has "Requests" tab but doesn't have the Change tab. Of course in order to see all changes assigned to assets I can execute report but I don't think that this is always convenient. Could you please add separate Change tab for asset? My Regards, Vlad
64bit support for servicedesk
Hi We would like to move our service desk to a 64bit Windows 2003 R2 operating system. Is this supported by Adventnet as a platform for the servicedesk? regards Lee
Strange NAT problem
I am running Servicedesk plus on a linux VM. I had a firewall forwarding the port 8080 to the private IP. This was working perfectly. Today the firewall crashed, so I changed the gateway settings on the service desk server to point to a secondary firewall, redirected the ports there, but it doesn't work. I can redirect any other port successfully (such as ssh, apache, etc), but the servicedesk application itself doesn't work any more through the new NAT router. Any ideas?
Unable to log in SDP+ web browser after 7.5
Hi, i've tryed to upgrade from sdplus 7.022 to sd+7.5, but it occured an error while upgrading and now i'm unable to connect through Web Browser ! The service is started. I can't uninstall Service Pack 7.022 ! It says "unistallation is currently not supported". When I launch MySQL administrator on port 33366, it returns an error.Please refer to Attachment. Thanks
How to Test restore to new server
I want to perform a restore of our servicedesk server to a test environment to verify the data backups work properly. Our servicedesk software connects to a remote sql server database. Ideally I have a test servicedesk server and a test SQL server at which I can restore data on to and verify functionality without disrupting the production system. I would guess that I could reinstall the software on the new machine (same version) restore the/some of the data files in \AdventNet\ME\ServiceDesk and
Manual Asset Scan Errors
When adding an asset manually through the Add Asset feature, we get the following error: FAILURE :One of the value of the Asset which is mandatory is set as NULL. Hence cannot update this asset. Despite ALL fields having the correct data. This feature worked prior to 7.5 Upgrade....
Upgrade to 7.5 - Unable to take backup
Having a problem doing a test upgrade of 7022 to 7.5 When I start the process using updateManager it attempts to take the backup as it normally does, but them fails stating it has a problem taking the back. Hence not proceeding. System is shutdown. I've taken backups using Backupdata twice now and these have worked. The system is a clean 7022 build with our live data then restored to it and checked to see it is operating in 7022 environment. What log file do I need to be looking at to determine the
7.5 "Drag and Drop"
When customizing the request windows, you can "drag" but it will not let you "drop".
SDP not starting after 22 > 7.5 upgrade
Hello, we've recently upgraded our sdp 22 version to the new 7.5 version and now our when i try the run command it shows adventnetservicedesk [FAILED] tried to empty the extracted folder and the tmp folder, stopdb,shutdown and tried run again but with same results. any help is appreciated. thanks
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