How do I assign a site to a technician
Build 8027. Edit the technician - how do I assign them to a site (the same as a requester) so that when they create requests via email they are associated to the correct site? Example admin/technicians - on this page the site field is not available to be shown/added - for requesters it is available. If you edit the technician there is no site field - there is a site associated to the department field, but not his site. I am unable to do anything to his site, in admin/sites to make his dept/site appear
Feature request for SDP
1. Approval detail check. On request, Requester and Tech. can check approval status. But, cannot check what was written on the approval request E-mail for audit purpose. 2. Chrome problem. On editing the Service Catalog, Chrome web browser cannot type in for anything. (Firefox and IE works) 3. Requester's choice for approval (multi-stage) Currently when Service Catalog is made by Requester can choose the 1st stage approver. It would be nice to let requester can choose the approver by stages. Also
Question for Next Release (July/August 2012 version)
Can you give us more detailed information for these features? Screenshots or work procedure explanation would be appreciated. 1. Project management 2. xls data import Thank you in advance.
Mandatory fields in Service Request form
Is it possible to implement an option so that the fields in the Resource-info section are also configurable as mandatory? Mark Flothmann
inline images, URL change
Hi, SDP Version: 8.0.0 Build 8022 Inline images are no longer displayed. I changed from HTTP to HTTPS and our initial web link from servicedesk.domain1.com to servicedesk.domain2.com After that, i figured that all the inline images are still referring to servicedesk.domain1.com instead of servicedesk.domain2.com. Due to FW and ISA the domain1.com is not available over HTTPS (and i do not want that to be the case). My question here: Is there a way to change the domain for inline images? Some(not all)
Change calendar
I have just upgraded our test environment from build 7608 to 8109 and one of my colleagues has just noticed the change schedule dates. When she enters dates within a change, the change is appearing in the Calendar View. We also expected it to appear within the Calendar on the left hand side of the screen, and for something other than "No Changes scheduled" to appear just below the calendar. How is this feature meant to work please? Regards, Alan.
FAILURE :No response received from workstation. Probably the workstation might be switched off or does not exist
Service desk throws an error "FAILURE :No response received from workstation. Probably the workstation might be switched off or does not exist" . It is Windows 2003 server. Any idea what would be the reason ?
Set Minimum Password Length for Default Administrator user
I am evaluating Service Desk Plus. My environment is Windows Server 2008 R2, SDP is installed with a MySQL database. I have a drop dead requirement to no allow any passwords with less than 8 characters. This has to be enforceable at a system level. Currently the default administrator account that is created in SDP will allow the password to be changed to a single character. Is it possible to set a minimum password length in the database, and how would that be done. Any help is greatly appreciated.
New Feature Request for Notification Rules : Template based request update notification.
AS of now is SDP there is only one Notification rule , in which we can send the request update tp requester but that feature is applicable for all the requester. is there any notification available based on template. example: we have three different template for request logging. 1. Incidents 2. Serviced request. 4. SCM procurement request.( in this template ,we need to implement the request update notification to requester.) please help.
Where are service desk plus 8.0.0 Build 8009 conversations/messages stored in the database?
Could anyone say where the conversations/messages in service desk plus 8.0.0 build 8009 are stored in the database. I check the Conversation tables and found that only the messages that were sent using Microsoft Outlook are stored there. I also need the messages that are sent using Service Desk. I need these messages because I'm building a report that would return all conversations along with some additional information. Thanks for any help.
problem with file attachment
Dear all There is a problem that I have while I want to attach a file Sometimes when I am attaching a file into the reply message this message occurs "Sending notification failed" everything is working correctly,and I just have this problem with some applications and files. and I am sure about those files and applications that they are fine. I want to know that why with some files I have this problem Any Idea ? Regards Negin
Request Technician, Fault Location, Group and Affected Person Table.
Can anyone say in which Table or Tables I can find the Technician, Fault Location, Group and Affected Person associated with a Request. I need these to display on a customized report. Thanks. SP
Reports of Tasks
Reports should be able to report on tasks, not just on service requests
Since upgrading to SD+ build 8107 mail fetching time is incorrect
Hi Since I upgraded to SD+ build 8107 my mail fetching time is showing as BST and not GMT. I am now running build 8109, as I found that there was an update available yesterday and thought this may resolve the issue. I have run through tzupdater process and still I am having the same issue. This is causing mails not being automatically read in to SD+. Many thanks
Notification template in Problem not work
In the Problems can not be inserted template notification. In the Changes correctly. Or am I doing something wrong? In Problem: In Change:
Automatic Intelligent Request and Task Assigning
Assigning of requests and tasks based on options selected in custom fields (e.g. if country is ‘UK’ service request goes to UK team, otherwise it goes to international team)
Technician Login Error
I am having troube logging into our database as a technician. I have been able to login in the past with no problem. My "Administrator" login works fine, but at least 2 of my technicians can't login using their name/password. We've already confirmed the passwords, and logging into the correct domain. Nothing there has changed. We were using version 5010 and now on 5500 with the same issue, no change. Any clues? Thanks,
Sites OU address
Hi, In our Active Directory we filled all the addresses of our sites. I would like Manage Engine Service Desk + to fetch those information when importing requesters so that when a purshase is made I don't have to write once more those sites addresses. My following question is when a make a purshase, can I add an AD attribute so I can add a specific field like a code? Thanks in advance, Cedric
form designer
Good evening. Is it possible to develop a form designer to be able to create such a form as in the attached file. I guess I'm not one who needs this form, your product would be more in demand if we could develop such a form. Thank you for help. Hello you did not answer me, can you make this form or not? We bought license and my managers ask me to make this form. Can you help? Thanks.
One view of tasks and requests
There should be one screen that shows all requests and tasks, with tasks visible and clearly nested within their service request
Tasks Status Changes Automatically
Tasks should be set to be ‘on hold’ until pre-requisite tasks are all completed, then automatically set to be ‘Open’, and the task owner then receives notification.
Tasks should be able to have SLAs
SLAs assigned to tasks
Unable to fetch emails/tickets to SD+
I am unable to fetch emails/tickets to SD+ console... please find the error below. the user's inbox is working fine.. i can view the emails inside inbox and also i can send. but when i am creating a ticket via outlook am not getting ticket in SD+ console. the build version is 8109 please help me...
Backup Failed
Dear Sir, I appreciate your help regarding a fix for the following error message which appears on performing backup, by executing the script at the path: C:\ManageEngine\ServiceDesk\bin\backUpData.bat Starting.... 04/07/2012 12:55:07 ?à com.adventnet.servicedesk.server.utils.SDDataManager setS tandAlone INFO: Going to set the standAlone param as : true 04/07/2012 12:55:07 ?à com.adventnet.servicedesk.server.utils.SDDataManager setS tandAlone INFO: Going to reset rootDir using server.dir 04/07/2012
Script to prune backup files
I take daily backups of the ServiceDesk database, which have grown fairly large. If I don't pay close attention, these backups can fill the drive and stop running. To fix this, I wrote a vbs script that removes any backup files older than a set number of days. However, when I run this the backup scheduling wizard in the admin console still shows the files that were deleted, and marks them as "File Not Found". Obviously, these file names are being kept somewhere in the database or a config file.
Schedule Reports
what roles are required to give technican permission to Schedule Reports and view the scheduled report. currently we use our admin account.
Sending notification failed
Hi getting error message "Sending notification failed" when i am reply the request Exchange server 2007 SDP 7.5.0
configuration guide for SD+
please provide me the detailed guide for configuring SD+ for the latest build thanks
Sending notification failed.
I am getting the error "Sending notification failed" My SD+ Version is 8.1.0.Build 8109 Please help me!!!!
Images in products
Hey guys, It would be nice to have the options to include one or more pictures onto a product, no? Or is this something that i can do already somehow? An image being uploaded from the computer, or through a URL. With regards, Sven
upgrade failed Migrate fromBuild 8000 to Build 8027
when upgrade 8000 to 8027 give me error ."unable to start db .possibility server is running if so please shutdown " service is stop but continue same error. update log : 06.Tem.2012 16:05:58 [com.adventnet.tools.update.installer.UpdateManager] [INFO] : 06.Tem.2012 16:05:58 [com.adventnet.tools.update.installer.UpdateManager] [INFO] : Invoking UpdateManager in UI mode 06.Tem.2012 16:06:06 [com.adventnet.tools.update.installer.ApplyPatch] [INFO] : The ppm file path:H:\ManageEngine\ServiceDesk\ManageEngine_ServiceDesk_Plus_8_0_0_SP-0_27_0.ppm
Service Desk Plus 8.0 and Agent Scan issue
Hi - I have a question about service desk plus 8.0. We recently created an image for our laptops and by mistake, the agent software was installed when the image was created. As a result, we are getting duplicated info when workstations start up. How can I uninstall the agent or get a new agent id? This key does not exist: HKEY_LOCAL_Machine\SOFTWARE\ZohoCorp\ManageEngine AssetExplorer\Agent\ I read on the forums we could delete that key to get a new agent id for the laptop - however the key does
Servers not flagged as Virtual
Version 8.1 Patch 7 Database SQL 2008 OS: Windows 2003 When scanning assets that have been virtualised the 'IS Virtual' flag is not being set. What is needed to cause the flag to be set. VM: ESXi5 and ESXi4 Assets have VM Tools installed AE Agent 1.0.12 Regards, Andy
Problems with users that has either ÅÄÖ in there name
We are living in Sweden and using ÅÄÖ in our name and we have a problem with that when we are creating an new issue. Everything seems fine we pick up the user from search button, it picks up all we need as phone etc. But when we click somewhere else the data disapear only the name is there. When we create the issue we get a msg the user doesnt excist do you want to create it. If we click create nothing happends and the issue is registred on the user that we picked from the beginning. Worked fine in
Scanning breaks virtualisation links
SDP version 8.1 Patch 7 Database: SQL2008 I have found that when ever a Agent scan of an asset that is virtualised takes place it is breaking the relationships created by the scan of the hosting scan. As example we have 1 host and 2 servers hosted on it. I scan the VM host and it list the 2 virtuals machines on the tabe and has teh relationships shown to them. On the servers they have the relationship showing that they are hosted on the virtual machine. If I now scan the 2 servers , once
Report on overall number of incidents by Requester
G'day All, Is there a report template to list the overall number (or for a specified time frame) of requests by requester? I am looking to see if there are individual requesters who may feature more prominently by the number of request they raise. This would be used to make training recommendations or in the worst case scenario assist with weeding out nuisance or trivial ticket raisers. Gary
Service Catalog -> Duplicate Ticket
I wonder why you can not duplicate a ticket opened via the service catalog
Tasks Permissions
Good day, How can i limit technicians to access only their own tasks , and prevent them from viewing others tasks ? regards
Standalone Audit XML import
Hi, I had this working yesterday, but when i try and import a file today nothing happens. The import page is refreshed but nothing is imported. Is there something that might stop it? Thanks
Default Modes
Hi, Is there a way you can set a default mode for when a requester logs a request through the web portal? At present it is set to 'Phone Call'. When a request is receive from email, it sets the mode as 'Email' as it should. Thanks
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