Request Type field vs Service Request/Incident
I'm trying to understand the difference between the Request Type field and the Service Request/Incident types of requests. In our Request Type field, we have three options:
1. Incident
2. Request for Information
3. Service Request
Are these correlated at all with the Service Request/Incident requests? For example, if I create a new incident, but set the Request Type as Service Request, will it show up as a Service Request or an Incident in reports? If the incident I create isn't exactly a true incident, but not exactly a service request, how does this field come in to play? Thanks!