I want to receive Attachment in E-mail
HI, Is there any possibility that when requester attached a file then attached file also received in e-mail. This will receive administrator and assigned technician. Plz reply me as soon as possible. Thanks.
Can SDP manage routers and switches as assets and workstions
We found SDP is great for PCs and Linux/Windows Servers,but how to add network devices like routers and switches into inventory? Will it scan the network and add them with SNMP rather than telnet?
Mandatory Fields 2
I would also like to see manadatory fields added before a request can be closed, such as time spent on the request. A better option might be to add the "time entry functionality to the "enter resolution" window. That way a technician could enter a resolution then add a time entry and then click "save and close" all ffrom the same window. Thanks Meso
Attching a large number of assets to workstations
Hi, I have a large number of workstations configured in my installation of SD+ and an even larger number of assets which need to be attached to the workstations. I also need to fill in the serial number and asset number for some of these assets (which can be derived from the the workstations' details). To use the GUI to do this bulk update would take forever, so I would like to write some SQL to do this. Could you please let me know which tables and fields need to be updated in order to attach workstations
Categories
Hi all, we are using SD+ since May this year in our company. Now we want to reorganize our current used categories. Maybe there are some other users who are able to provide me their categories-list to have some examples to see the used structure and hierarchy. thanks Florian
Searching in ServiceDesk Request
i am able to search for the text which is available only in the body or subject of the original request mail. searching does not work for the text in the mails under conversation
Dutch Servicedesk
Hi there, Will there be a Dutch localization soon? I'm making a proposal to use this software to support our customers nation wide, and really need a dutch interface! :) Thanks..
Services not running
Hi, i reinstalled the Helpdesk. now when i go to start the ManageEngine ServiceDesk 5 there is nothing to happend. plz tell me what should i do. plz reply me as soon as possible. Thanks.
Forward in a request it not shown on the conversations
Hi We use the forward function on the request system to log the problem with one of our 3rd party support companies and with a attachment. However Forwards do not show up on the request conversation can this be fix so we have a full audit of communication for a request. I tried using reply by you can�t attach the file that the user attached to the call
Users can't access servicedesk+
I cannot view the service desk application via web http://hostname:8080 on any computer other than the server. It just times out over and over again. I am able to connect to it via the server local desktop. Please make a help suggestion. Thank you.
SOLVE MY PROBLEM
I am getting SMTP error ,to connect to MDAEMON mal server......i able to access my system self to access this server.what is the problem occur and what can i do?
Backup and report question
Since version 5500 some major changes are done on SD+. But i have 5 questions about them: 1. Why are backups put in a seperate folder each time? Why not the old way of putting all files just in the backup folder. Now I have to browse to an extra folder, also my cleanup scripts which I used to delete old backups is not working anymore. 2. Reports are nice, but there is no report to view closed requests by technicians. I want to know how much tickets a technician has closed. 3. Before version 5500
connection between USER_ID and WORKSTATIONID
Hello people Out of the servicedesk Datebase i should programm a cute webapp for our intranet. i have infiltrated the whole database an i have gained a lot of information. but i didn't found one thing, that ist very important to me. in the table 'aaauser', there is the name of any user stored, so i could make strings like "Hans Miller". There we have the User-ID. Ok, and in the Servicedesktool (inventory) itself there are the Computers listed as follows: PC901 | Deskpro | DOMAIN | Windows 2000 |
Exchange 2003 & Incoming Mail now not working
Well we upgraded our mail server to 2003 finally from 2000 and now it no longer can connect to the mailbox. I know you say it isn't supported but the fact remains that it has been working. Also the system log doesn't have any errors which is strange, I started the service to see if it would produce an error but I only get it when i try to save the details. FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Problem connecting to mailbox.
Custom fields and information
We have custom fields set up for locations when opening a request. What I would like to do is to have some more information associated with those locations, but only for opening requests of a certain category. This would be for dealing with circuit outages primarily. So when you choose a location and it is in the category of Network it would auto populate the request with the circuit ID and telephone number for the provider of the circuit. Would something like this be possible?
Reports by completed requests
Hi, Whenever I access any report by completed request, for example, by category, I see the requests. But there is no link that will show me the detail of a particular request as previous versions did. I was using build 5008 and then upgraded to build 5501. Is there a way to do this?
Database maintenance
We are having, on average, 500 requests per month. I would like to know what can I do to maintain the DB in good shape.
Is it possible to change deafult port?
Is it possible to change the deafult port for Service Desk Plus from 8080 to another port?
Request notification
hi, when requester submit his request. administrator get e-mail from Help Desk. in that e-mail I have problem. there is Garbage in the mail. i cant understand the e-mail. plz help me as soon as possible in this regard, Thanks.
Any dates set for the next release. SQL, IIS etc..
Any dates set for the next release. SQL, IIS etc..? Regards Carl
New Query Report
Hi! I wonder is it possible in the new Helpdesk report system (query report) To generate a report that includes When a request (for a month) was created and when it was responded. Our SLA doesn't demand a resolution, just that we have respond the user whiten one hour. Best Regards Daniel
Many Departments deletion
How I can delete many (~2000) Departments in the Department List page at once?
Users can't access helpdesk
I have added the helpdesk to my domain shortcuts, but my agents are unable to access the site. The link looks like http://servername:8081. I'm sure it's a permissions issue, I just need to know which folder or service i need to give my agents access to and which rights do they need. I'm assuming read only right would be enough. Any help would be greatly appreciated.
Searching for words inside ticket
I know it is possible using the default search to search for words in the title of a ticket but is is possible to also search through the words inside the ticket? I believe this will help finding things easier...
Request template
Any plans for the ability to create templates for requests?
Import values to requster additional field
I have a list of about 200 values i want to put into a pick list as an additional filed on the request page. Is there any way to import this from a file rather than inputting 1 at a time and clicking 'add item'.
Create a Request based on an asset
Is it possible to create a request based on an asset rather than a workstation. For example if you have a faulty printer....instead of entering a workstation you enter the printer details as it may have multiple workstations using it. If you track the history of the printer rather than the workstation you will have a more accurate history of the printer. Having the requester limited to only Workstations make it hard to identify your issues. You may also want to put a request in for a monitor, router,
Feature request: Notify Group ticket is being removed
I have 7 different Groups/queues and when a ticket enters a group, it notifies the techs. However, there are times when tickets are incorrectly routed and I need to move them out of 1 group and into another. I would like to inform the group that the ticket was removed. Thanks Tom
pasthe
In the Request module of ServiceDesk Plus, it would be nice if we could enter a date when we enter the time spent on a request. Also when we enter the time entry, it would be nice if we could select a task that is associate with the request. Someone else interested in that feature ?
How To Connect
I can not connect remotely
Apple Macs
Can Service Desk add and query Apple Mac machines to add into it's inventory? If not, is this likely to be in any future updates?
Operational Hours not showing Properly.
Hi, There seems to be a problem with the viewing to select the Operational hours. I'm unable to select the till value in the Operational Hours. Regards, Roshan
Strange Graphical Problems On Operation Hours
Strange, I get a cutoff on the company operational hours on both IE 6 and IE7R2 and on multiple computers. Ideas? Bug? Already reported?
Manditory Fields
I have a few small things that I would like to see: 1) A way when creating a ticket to be able to make assigning a technician manditory, this way when I run the Technician report there won't be any unassigned except for the tickets that truely haven't been looked at yet. 2) To group specific technician's in a specific levels. For example I have the Level's in the ticket setup like this, Tier 1 = Help Desk, Tier 2 = Technician, Tier 3 = Specalist, Tier 4 = Director/Outside Vendor. I would like to
Reports - Software Inventory Report
Is there a way to get a software inventory report? We need to get our licnesing under control and removal of roug applications. SJK
How can I use the simulator to test my application?
Dear all, I have been developed network discovery appliacation using the SNMP protocol. I want to know how to use the Adventnet simulator to test the application? Thank you very much.
SD+ Spanish Version
I have a re-branded version of SD+ and we are currently looking to expand our services to some Spanish speaking clients. I noticed that SD+ can run with different languages. I do not see the option for languages under the personalize tab. Do I need to look somewhere else or do I need to install something. I am fully updated with 5501. Paul
No Help from Support
I would like to change the code on the WorkOrder.do page. There are 5 lines of code where it is attaching js files. Does anyone know if it is possible to modify the code?
mySQL version
What version of mySQL is ServiceDesk Plus running on?
Swedish characters in reports
When I run a report and there is swedish characters in the report they are all mixed up. ie. Lannér Sjöberg instead of Lann�r Sj�berg Is this a known problem and if so, when will it be fixed. Now when we can generate excellent reports it would be nice if they were readable to. Regards Stefan
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